JOB ID 26051

Customer Quality Liaison Manager (Advanced Materials)

This international manufacturer specializes in advanced materials that support critical technologies in energy storage, electronics, and high-performance industrial systems. With production and R&D sites spanning Europe and Asia, the company is recognized for its deep technical know-how, strong customer partnerships, and sustainability-driven innovation. The workplace is global and collaborative, bringing together specialists from diverse backgrounds to develop next-generation solutions—particularly in the field of lithium-ion battery technology.

In this role you will take the lead on as Customer Quality Manager playing a critical role in strengthening customer trust by ensuring smooth communication and resolution of quality-related issues. While formally positioned within the Sales Department, this role focuses on building strong quality partnerships with customers, acting as a bridge between client quality teams, internal quality functions, and the sales organization.

- Collaborating with customers, internal quality teams, and sales to quickly resolve quality concerns.
- Removing barriers that could delay product introductions or disrupt ongoing business.
- Building long-term relationships with customer quality departments, positioning the company as a trusted “high-quality partner.”

Scope of Work

- Covers all quality aspects related to the firm's manufactured products.
- Requires strong knowledge of products and applications, as well as customer products and processes.
- Involves customer communication, relationship-building, and problem-solving.
- Geographical focus is Japan, with some international travel to Europe and Canada (e.g., customer audits).
- Primary customers: domestic battery, friction materials, and polymer manufacturers.

Expected travel: ~40% of total time.