JOB ID 25844
EV/ICE Service Engineer
- メーカー, 自動車
- アフターセールス, 保証,Aftersales, サービスエンジニア,Aftersales, テクニカルヘルプデスク,Aftersales, アフターセールス 営業
- 東京都
- 550万円～800万円
A leading global automotive manufacturer operating in Japan, this company is committed to advancing sustainable mobility by accelerating the transition to electric vehicles. Their goal is to introduce innovative battery electric vehicle (BEV) products tailored for the Japanese market, supporting a cleaner and more environmentally friendly transportation future.
日本で事業を展開する世界有数の自動車メーカーである当社は、電気自動車への移行を加速させることで持続可能なモビリティの推進に取り組んでいます。日本市場に適した革新的なバッテリー電気自動車（BEV）製品を導入し、よりクリーンで環境に優しい交通の未来を支えることを目指しています。
In this role you will function as the technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. Work is of a technical nature, using independent judgment within the limits of general practices and standards. Some guidance from the supervisor is available to handle unusual situations. Extensive travel required. This function plays a critical role in global supplier quality management activities. This function identifies suppliers and work with them to improve performance in quality, service, and price. Work is of a difficult nature in involving a high level of creativity and initiative.
募集要項
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- 職種要約
- ・ Service
・Provide technical advice to dealer personnel diagnosing and repairing. vehicles in ‘fix it right the first time’ manner including on-site support.
・Responsible for ASKMe such as technical inquiries (TSR-Technical Support Report).
・Review source plant-developed TSB’s (Technical Service Bulletin) for translation proofreading.
・Process dealer Field Product Reports per the company guidelines.
・Create PRTS (Problem Resolution Tracking System) to identify filed product concerns to source plant and work with them closely for product improvements.
・Conduct the regional technical meeting with the senior technicians to share the necessary information among them.
・Conduct the technical investigation based on the request from JMLIT, Police and Fire Department.
・Conduct the technical investigation for PL (Product Liability) issue and prepare the necessary report to the HQ and insurance company.
・Lead Dealer Field Product Reports (TFR: Technical Field Report) judgment meeting.
・Pursuing on-site product investigations.
・Spread out strategic Aftersales plans / gathering dealer concern, problems etc. act as Field Engineer.
・Support to execute field actions.
・Provide technical support to other various functions, not limited to but, such as marketing, events, PR events, and new model R&D.
・Provide support to Director and Head regarding technical training center management roles.
・Not specified above but should be covered all service-related matters.
Warranty
・Warranty determination operations using the Global Warranty. Management (GWM) system.
・Processing of pending or error warranty claims.
・Responding to various inquiries related to warranties.
・Processing of prior repair approval (PRA) / special approval for warranty claims (less than ¥500,000).
・Preparation of monthly reports (accounting reports, provision of warranty data to CC&A (results of data analysis / preparation of Warranty Saving report, etc.)).
・Development of Warranty Information (as appropriate).
・Warranty training/consulting implementation plan.
・On-site training and implementation planning (during Warranty Audit).
・Revision of training manuals (as appropriate).
・Scrapping (audit planning and execution).
・Prepare annual schedule/data preparation/implementation plan/coordination with dealers for warranty audit.
・Formulate and implement an action plan in case of poor audit results.
・Various dealer follow-ups based on internal market and performance data (escalation to higher levels as needed).
・Correction of deficiencies related to warranty application processes and related systems
・Participation in Teams conferences hosted by regional or international headquarters
・Ad-hoc
・Work (duties) not listed here may occur. In such cases, we will explain them to you in advance, but you may have to deal with them as part of your duties.
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- 応募資格（必須）
- ・ Business English capability (TOEIC 600 and above).
・ Minimum 3rd grade national automotive technician certificates.
・ Driving License.
・ Working experience as a technician for more than 5 years at a Japanese automotive firm or an importer.
・ Working experience as a warranty for more than 5 years (or having warranty well knowledge) at a Japanese automotive firm or an importer.
・ Computer literate in Windows applications.
・ Proven problem-solving abilities.
・ Strong written and oral communications skills.
・ Ability to work as a team member.
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- 応募資格（優遇）
- ・ Word, Excel, and PowerPoint. Access preferable
・ 1st or 2nd grade national automotive technician certificates is preferable
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- 勤務地
- 東京都
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- 勤務スタイル
- 在宅勤務OK, フレックス勤務OK
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- 給与
- 550万円～800万円
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- こだわり条件
- 中途入社50％以上, 海外折衝, 外資系企業, 語学を活かす, 海外転勤あり, 管理職・マネジメント採用
Consultation
自動車・モビリティ業界における
転職やキャリア設計、
求人の選定の
ご相談を承ります。
