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JP

JOB ID 25844

EV/ICE Service Engineer

  • Manufacturer, Manufacturer-Automotive
  • Aftersales, Warranty, Service Technician, Technical Help Desk, Aftersales Commercial
  • Tokyo
  • ¥6,000,000～¥9,000,000

A leading global automotive manufacturer operating in Japan, this company is committed to advancing sustainable mobility by accelerating the transition to electric vehicles. Their goal is to introduce innovative battery electric vehicle (BEV) products tailored for the Japanese market, supporting a cleaner and more environmentally friendly transportation future. Their goal is to introduce innovative battery electric vehicle (BEV) products tailored for the Japanese market, supporting a cleaner and more environmentally friendly transportation future.

As one of the world's leading automakers with operations in Japan, we are committed to promoting sustainable mobility by accelerating the transition to electric vehicles. We aim to support a cleaner, greener transportation future by introducing innovative battery electric vehicle (BEV) products suited to the Japanese market.

In this role, the incumbent is responsible for technical liaison between the Purchasing, Engineering, and Manufacturing departments and suppliers to resolve quality issues, implement and monitor advanced quality plans, and provide technical support to suppliers. Work is technical in nature and is performed using independent judgment within prevailing practices and standards. Supervisory guidance is available for unusual situations. Extensive travel is required. This position will play a key role in global supplier quality management activities. In this role, you will identify suppliers and work with them to improve their performance in quality, service, and price. The work is of a challenging nature requiring a high degree of creativity and initiative.

In this role you will function as the technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. In this role you will function as the technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. Some guidance from the supervisor is available to handle unusual situations. This function identifies suppliers and work with them to improve performance in quality, service, service, and quality management activities. Work is of a difficult nature in involving a high level of creativity and initiative.

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Job Description

  • Responsibilities
    Service Operations
    - Provide technical advice to dealership personnel on vehicle diagnosis and repair, and support to ensure "Fix it right the first time" (Fix it right the first time). On-site support is also included.
    Responsible for ASKMe support such as Technical Support Report (TSR).
    Check the translation and proofreading of TSB (Technical Service Bulletin) prepared at the factory of origin.
    Process Field Product Reports (Field Product Report) from dealers based on company guidelines.
    Prepare PRTS (Problem Resolution Tracking System) and report submitted product problems to the factory of origin for improvement.
    Hold regional technical meetings with senior engineers to share necessary information.
    Conducted technical investigations at the request of JMLIT (Ministry of Land, Infrastructure, Transport and Tourism), police, and fire departments.
    Conducted technical investigations on product liability issues and submitted necessary reports to the head office and insurance companies.
    Leads Dealer Field Product Reports (TFR) review meetings.
    Tracks and conducts field product investigations.
    Develops strategic after-sales plans, gathers issues and problems from dealers, and responds as field engineer.
    Assist in the execution of field actions.
    Provide technical support to other departments such as marketing, events, PR, new model R&D, etc.
    Provide support to the Director and Manager regarding the operation of the Technical Training Center.
    Provide support for all service related activities including, but not limited to, the above.

    Warranty Operations (Warranty)
    - Warranty determination using the Global Warranty Management (GWM) system.
    Processing of warranty claims that are pending or in error.
    Responds to various inquiries regarding warranty.
    Processing of Prior Repair Authorization (PRA)/Special Warranty Authorization (less than ¥500,000).
    Prepare monthly reports (accounting reports, provide CC&A of warranty data, data analysis results/warranty saving reports, etc.).
    Creation and maintenance of warranty information (if necessary).
    Develop and implement assurance training and consulting plans.
    On-site training and implementation plan (during assurance audits).
    Revision of training manuals (as needed).
    Planning and implementation of car scrapping (scrapping).
    Prepare annual schedule, prepare data, develop implementation plan, coordinate with dealers (warranty audits).
    Develop and implement improvement plans in the event of poor audit results.
    Follow-up with dealers based on internal market and performance data (escalation to higher levels as necessary).
    Correct deficiencies in the warranty application process and related systems.
    Participation in Teams meetings hosted by the regional and international headquarters.
    Ad-hoc support.
    The work may involve tasks not listed above, which must be explained in advance and handled as part of the duties.

    Service
    ・Provide technical advice to dealer personnel diagnosing and repairing.vehicles in a 'fix it right the first time' manner including on-site support. vehicles in 'fix it right the first time' manner including on-site support.
    Responsible for ASKMe such as technical inquiries (TSR-Technical Support Report).
    Review source plant-developed TSB's (Technical Service Bulletin) for translation proofreading.
    Process dealer Field Product Reports per company guidelines.
    Create PRTS (Problem Resolution Tracking System) to identify filed product concerns to source plant and work with them closely for product improvements. improvements.
    Conduct the regional technical meeting with the senior technicians to share the necessary information among them.
    Conduct the technical investigation based on the request from JMLIT, Police and Fire Department.
    Conduct the technical investigation for PL (Product Liability) issue and prepare the necessary report to the HQ and insurance company.
    Lead Dealer Field Product Reports (TFR: Technical Field Report) judgment meeting.
    Pursuing on-site product investigations.
    Spread out strategic Aftersales plans / gathering dealer concerns, problems etc. act as Field Engineer.
    Support to execute field actions.
    Provide technical support to various other functions, not limited to but such as marketing, events, PR events, and new model R&D.
    Provide support to Director and Head regarding technical training center management roles.
    Not specified above but should be covered all service-related matters.

    Warranty
    ・Warranty determination operations using the Global Warranty.
    Processing of pending or error warranty claims.
    Responding to various inquiries related to warranties.
    Processing of prior repair approval (PRA) / special approval for warranty claims (less than ¥500,000).
    Preparation of monthly reports (accounting reports, provision of warranty data to CC&A (results of data analysis / preparation of Warranty Saving report, etc.).
    Development of Warranty Information (as appropriate).
    Warranty training/consulting implementation plan.
    On-site training and implementation planning (during Warranty Audit).
    Revision of training manuals (as appropriate).
    Scrapping (audit planning and execution).
    Prepare annual schedule/data preparation/implementation plan/coordination with dealers for warranty audit.
    Formulate and implement an action plan in case of poor audit results.
    Various dealer follow-ups based on internal market and performance data (escalation to higher levels as needed).
    Correction of deficiencies related to warranty application processes and related systems
    ・Participation in Teams conferences hosted by regional or

    In such cases, we will explain them to you in advance, but you may have to deal with them as part of your duties. In such cases, we will explain them to you in advance, but you may have to deal with them as part of your duties.
  • Requirements
    -Business level English proficiency (TOEIC score of 600 or above)
    -National auto mechanic certification of second class or above
    -Normal driver's license
    -Minimum 5 years' experience as a mechanic at a Japanese auto manufacturer or import car dealer
    -Minimum 5 years' experience in warranty work at a Japanese auto manufacturer or import car dealer ( or sufficient knowledge of warranty work)
    ・Basic operating skills in Windows applications
    ・Ability to solve problems
    ・High written and oral communication skills
    ・Ability to work collaboratively as a team member

    Business English capability (TOEIC 600 and above).
    Minimum 3rd grade national automotive technician certificates.
    Driving License.
    Working experience as a technician for more than 5 years at a Japanese automotive firm or an importer.
    Working experience as a warranty for more than 5 years (or having warranty well knowledge) at a Japanese automotive firm or an importer.
    Computer literate in Windows applications.
    Proven problem-solving abilities.
    Strong written and oral communications skills.
    Ability to work as a team member.
  • Preferred
    Word, Excel, and PowerPoint operating skills
    ・ First or second grade national automotive technician certificates

    ・ Word, Excel, and PowerPoint.
    ・ 1st or 2nd grade national automotive technician certificates
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥6,000,000～¥9,000,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Overseas communication, Foreign capital company, Make use of languages, Global Mobility, Management Position

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