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After-sales jobs and career trends in the automotive industry
Trends in after-sales jobs
Accelerated digitization
With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.
Changes in Vehicle Structure
Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.
Support for internal combustion engine vehicles
Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.
Lack of mechanics
The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.
Job Listings
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Overseas Sales & Business Development Manager
- Manufacturer, Manufacturer-Automotive
- Aftersales, Aftersales Commercial, Business Development & Strategy, International Sales, Account Manager (B2B)
- Other Overseas
- ¥5,000,000~¥14,000,000
This company is a multinational B2B automobile wholesaler headquartered in Asia, with additional offices in other key global regions. We specialize in sourcing and supplying new and pre-owned vehicles from both Asian and European markets to businesses worldwide.
With direct access to major auction networks, authorized dealers, and regional supply channels, we provide customized sourcing solutions, competitive pricing, transparent vehicle information, and comprehensive support in logistics and compliance. competitive pricing, transparent vehicle information, and comprehensive support in logistics and compliance.
In this role you will drive international sales growth by leveraging your existing client accounts and industry network, acquire new clients while In this role you will drive international sales growth by leveraging your existing client accounts and industry network, acquire new clients while strengthening relationships in key global markets, gather market intelligence to support long-term business development strategies, travel as This role will drive international sales growth by leveraging your existing client accounts and industry network, acquire new clients while strengthening relationships in key global markets, gather market intelligence to support long-term business development strategies, travel as needed to meet clients and secure deals, and support clients with customized sourcing solutions, competitive pricing, transparent vehicle information, and full logistics and compliance assistance. -
PDI & Quality Manager
- Manufacturer, Manufacturer-Automotive
- Aftersales, Warranty, QC・QA
- Tokyo, Chiba
- ¥6,000,000~¥10,000,000
The company serves as the official distributor in Japan, overseeing the import, sales, and after-sales service of high-end Italian luxury vehicles nationwide. Through a nationwide dealer network and close collaboration with its global headquarters, it delivers an exceptional ownership experience rooted in performance and craftsmanship.
Join one of the most famous Italian luxury car importers as PDI & Quality Manager.
Mission :
-Oversee and optimize PDI (Pre-Delivery Inspection) process management.
-Ensure new vehicle quality by providing operational support to PDI
-Identify and clarify defect root causes, whether originating from production or transportation processes.
-Enhance overall production quality through structured reporting to the manufacturer's relevant departments and by reviewing or validating required documentation. .
-Coordinate and facilitate direct communication or technical workshops with the manufacturer to resolve issues and drive continuous improvement. -
Service Technician (Body/Paint)|Automobile maintenance and sheet metal painting staff
- OTHERS, Real Estate, Parking, Transportation, Trafic
- Mechanical, Sales・Service Engineer, Service Technician
- Fukuoka, Hokkaido, Saitama, Osaka
- ¥4,700,000~¥6,100,000
As an infrastructure company that supports urban mobility, we are developing an overwhelmingly large parking network in Japan and abroad. In addition, the company is expanding new mobility services such as ride-sharing and car-sharing, building a next-generation mobility infrastructure that connects people to the city, and developing various businesses such as car rental and related financial services.
In addition to its stable business foundation, the company is actively developing new services utilizing digital technology, and sustainable growth is expected. The company is expanding not only domestically but also globally, currently operating overseas in seven countries including the UK, Australia, and New Zealand, providing an environment where you can be involved in large-scale challenges. We are currently expanding overseas in seven countries, including the United Kingdom, Australia, and New Zealand, providing an environment in which you can be involved in large-scale challenges.
We are looking for an experienced car sharing and car rental professional to join our team. We mainly repair bumpers, doors, and fenders, and some of our plants also offer glass repair services. -
Customer Support Manager
- Manufacturer, Manufacturer-Automotive
- Aftersales, Technical Help Desk, Call Center Operations
- Tokyo
- ¥6,000,000~¥9,000,000
This company, established in 2025, is a service provider in the mobility domain and is engaged in the business of helping companies manage the safety and operational efficiency of their vehicles.
Under its management, the company operates its business based on billions of yen in capital, and was established with investments from several companies.
Its main businesses include the planning, development, and operation of driving behavior analysis services aimed at reducing accident risks, and driving support systems that visualize and manage the driving conditions of work vehicles. Through these services, we aim to contribute to improving the safety and operational efficiency of companies that use vehicles.
You will lead the customer support function in the Customer Success Department for our traffic accident reduction support services.
Although our traffic accident reduction support service is a web-based service, the IT affinity of our clients' corporate safety management departments varies from industry to industry, and we need to effectively and efficiently follow up on both system and human aspects to ensure that the service is used more effectively to reduce accidents.
Therefore, it is important not only to standardize the response to inquiries, but also to create a system that enables smooth resolution of issues and to promote improvements through cooperation with engineers.
In this position, we envision a person who can achieve both customer satisfaction and operational efficiency as the hub of the team while taking on the operation and management of the help desk. -
Service Sales Manager
- Manufacturer, Manufacturer-Automotive
- Sales, Sales Administration, Sales Operations, Service Technician, Technical Help Desk, Aftersales Commercial
- Tokyo
- ¥7,000,000~¥9,000,000
The company is a global leader in sustainable transportation solutions, providing high-quality commercial vehicles and services. The company has a strong presence in the Japanese market, offering innovative solutions that promote efficiency and sustainability in the transportation and logistics industry.
The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.
An industry-leading company in the field of heavy vehicles and engines is seeking dynamic professionals to join its team in Japan. With a strong commitment to quality and With a strong commitment to quality and sustainability, this is an exciting opportunity to be part of a company that's shaping the future of transportation. -
Field engineer
- Manufacturer, Electrical & Electronic, Machinery, Equipment
- Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician, FAE
- Saitama, Osaka
- ¥7,400,000~¥7,700,000
This company is a global leader in factory automation and sensing technologies, providing a wide range of innovative products such as sensors, measuring instruments, vision systems, and microscopes. Headquartered in Japan and operating in numerous countries worldwide, it is known for its strong direct sales approach and commitment to delivering high-value technical solutions that support manufacturing productivity and quality improvement. The organization emphasizes speed, innovation, and quality improvement. organization emphasizes speed, innovation, and customer-centric problem solving, enabling clients across various industries to optimize their processes with cutting-edge automation and inspection technologies.
This is a field engineer position for products related to factory automation. -
Customer Support Manager
- Manufacturer, Manufacturer-Automotive
- Aftersales, Technical Help Desk, Call Center Operations, Account Manager (B2B)
- Tokyo
- ¥6,000,000~¥9,000,000
This company, established in 2025, is a service provider in the mobility domain that helps companies manage the safety of their vehicles and improve operational efficiency.
Under its management, the company operates its business based on billions of yen in capital, and was established with investments from several companies.
Its main businesses include the planning, development, and operation of driving behavior analysis services aimed at reducing accident risks, and driving support systems that visualize and manage the driving conditions of work vehicles. Through these services, we aim to contribute to improving the safety and operational efficiency of companies that use vehicles.
You will lead the customer support function for traffic accident reduction support services. The ideal candidate will be responsible for the operation and management of the help desk, and will serve as the hub of the team to achieve both customer satisfaction and operational efficiency. -
Customer Support
- Manufacturer, Electrical & Electronic, Machinery, Equipment
- Aftersales, Technical Help Desk, Call Center Operations
- Osaka
- ¥6,300,000~¥6,500,000
This company is a global leader in factory automation and sensing technologies, providing a wide range of innovative products such as sensors, measuring instruments, vision systems, and microscopes. Headquartered in Japan and operating in numerous countries worldwide, it is known for its strong direct sales approach and commitment to delivering high-value technical solutions that support manufacturing productivity and quality improvement. The organization emphasizes speed, innovation, and quality improvement. organization emphasizes speed, innovation, and customer-centric problem solving, enabling clients across various industries to optimize their processes with cutting-edge automation and inspection technologies.
This is a technical support position in which you will accurately assess the situation over the phone and provide easy-to-understand solutions to technical questions and issues related to PLCs and other control equipment from customers. -
Global D2C After-Sales Operations Execution
- Manufacturer, Manufacturer-Automotive
- Executive Management, Business planning・Business management, Sales Operations, Sales Planning & Analysis, Aftersales Commercial
- Tokyo
- ¥6,000,000~¥12,000,000
This company aims to provide new mobility solutions by leveraging expertise from both the automotive and electronics industries. electrification, connected technologies, autonomous driving, and the integration of entertainment, it strives to lead the next-generation luxury car market.
Since its establishment, the company has pursued technological innovation and the enhancement of customer experiences, delivering unique services and products globally. Through the development of high-performance EVs, it also contributes to reducing environmental impact and achieving a sustainable society.
This role is to maximize the customer experience in after-sales service and lead the construction of new operations based on the global D2C model. You will build an efficient and customer-oriented after-sales infrastructure through data utilization, system integration, and partner collaboration, without being bound by the conventional dealer-dependent structure. -
Warranty Specialist
- Manufacturer, Manufacturer-Automotive
- Aftersales, Warranty
- Tokyo
- ¥6,500,000~¥9,500,000
This company represents a portfolio of premium vehicles that combine advanced engineering, refined design, and exceptional quality. reputation in the global automotive industry, it offers a diverse range of models to suit different customer lifestyles, from performance-oriented Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands out in the premium segment.
A famous automotive importer is looking for a new Warranty Specialist. The role is responsible for managing and administering all aspects of warranty operations, including claim processing, data analysis, policy and procedure updates, warranty audits, pricing strategy, dealer support, training, and training. The role is responsible for managing and administering all aspects of warranty operations, including claim processing, data analysis, policy and procedure updates, warranty audits, pricing strategy, dealer support, training, and quality management activities to ensure effective warranty and service operations. and quality management activities to ensure effective warranty and service operations.
Premium Automotive Importer is seeking a new Warranty Specialist. This position is responsible for managing and administering all aspects of warranty operations, including claims processing, data analysis, policy and procedure updates, warranty audits, pricing strategies, dealer support, training, and quality control operations to ensure effective warranty and service operations. -
APAC Technical Support Engineer
- Manufacturer, Manufacturer-Automotive
- Aftersales, Warranty, Service Technician
- Tokyo
- ¥8,000,000~¥11,500,000
This prestigious automotive brand is synonymous with motorsports excellence and luxury performance. With a rich racing heritage, it seamlessly blends cutting-edge technology from the track into its high-performance road cars.
Your core objective is to ensure an enhanced customer experience by adding value at every interaction and ensuring that time off road is minimized for Your core objective is to ensure an enhanced customer experience by adding value at every interaction and ensuring that time off road is minimized for every customer.
The Mobile Technical Support Engineer is responsible for providing expert technical support to the Asia Pacific Retailer network. Reporting to the Head of Aftersales APAC, you will be a pivotal member of the support team, taking ownership of complex technical issues submitted from the retailer network and leading them through to resolution via the Technical Request system or on-site Retailer visits. You will be responsible for providing solutions and You will be responsible for providing solutions and surpassing the expectations of both Retailers and customers. -
Quality Assurance Service Engineer
- Manufacturer, Automotive Parts, Software platform
- Aftersales, Service Technician
- Kanagawa
- ¥6,000,000~¥7,500,000
A joint venture established by a German and a Japanese automotive parts manufacturer to provide climate control systems for vehicles. The joint venture develops heating and air conditioning solutions for buses, trucks, construction vehicles, campers, and other special-purpose vehicles to support improved vehicle comfort and safety in the Japanese market. The joint venture's main strengths are in auxiliary heaters and climate control systems, and it offers sales and after-sales service throughout Japan.
◆Top Share Manufacturer of Heating Systems for Commercial Vehicles
The joint venture between a Japanese company with sales of about 1.5 billion yen in the Japanese commercial vehicle heating system industry and a foreign company with worldwide sales of about 50 billion yen. The company was established as a joint venture between a Japanese company with sales of approximately 1.5 billion yen in the Japanese commercial vehicle heating system industry and a foreign company with worldwide sales of approximately 50 billion yen, and has over 50% market share in Japan.
The company is a joint venture between a Japanese company with sales of approximately 1.5 billion yen and a foreign company with worldwide sales of approximately 50 billion yen.
Be in charge of quality contact/service directly related to customers.
Maintain good quality and increase customer satisfaction through training and other prompt response services.
Consultation
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