After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

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  • Regulatory Compliance & Certification Specialist

    • Manufacturer, Automotive Parts
    • Aftersales, Regulation&Homologation
    • Tokyo
    • ¥8,000,000~¥13,000,000

    自動車部品業界にて、サーマルシステム、モビリティシステム、パワトレインシステム、エレクトリフィケーションシステム、電子システム事業において国内No1のシェアを誇る企業です。
    現在は4つの領域に力を入れており【電動化、コネクティッド、先進安全/自動運転、非車載の事業(FA/農業)】特に自動運転の分野に関してはLv4の自動運転については公道実証実験をしており、安全・安心なモビリティシステムの将来に向け取り組んでいます。

    【募集背景】
    世界がカーボンニュートラルやデジタル化に舵を切る中、世界各国でこれに対応する新たな法規づくりが活発化しており、これらの法規が事業戦略を大きく左右したり、技術開発目標になることも多くなっています。
    本職場では環境・安心な社会の実現と事業の両立に向けて、法規に先手を打つ渉外活動や法規適合対応・認証対応を強化しており、この分野で活躍いただける方を募集しています。

    【業務内容】
    製品の法規適合と競争力向上を目的に、各国法規の調査、規制当局への働きかけ(渉外)、企画・設計・営業部門への情報共有、認証取得等の適合対応を担当しております。

    Details.

  • OE Aftermarket Business Development Manager

    • Manufacturer, Automotive Parts
    • Aftersales, Parts & Accessories, Account Manager (B2B)
    • Tokyo
    • ¥8,000,000~¥13,000,000

    An exciting global automotive supplier headquartered in Europe. Their experienced team specializes in designing, producing, and selling components, integrated systems, modules, and services to automakers and the aftermarket. With more than 100,000 employees across more than 30 countries, the company operates almost 200 plants, 20 research centers, 39 development centers with reported sales of €19.1 billion.

    The company offers a broad range of smart sensors and features that enhance vehicle safety and comfort, including automated parking systems and advanced driving assistance technologies.

    The firm is seeking a dynamic OE Aftermarket Business Development Manager to lead and expand mainly their Original Equipment (OE) business across Japan, Korea, and ASEAN.

    Based in Tokyo, this role is central to driving regional growth in collaboration with our Asia Regional Director and managing a diverse, cross-border team.

    This position requires not only sales and account management expertise but also strong business development skills to create new opportunities in OES second-brand/genuine parts, re-manufacturing and repair solutions, and factory/dealer option programs.

    Details.

  • テクニカルトレーナー

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Aftersales Trainer
    • Tokyo, Chiba
    • ¥4,000,000~¥7,500,000

    企業は、持続可能な輸送ソリューションのグローバルリーダーであり、高品質な商用車両とサービスを提供しています。日本市場でも強いプレゼンスを誇り、輸送・物流業界における効率性と持続可能性を推進する革新的なソリューションを提供しています。

    The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. With a strong presence in Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.

    An industry-leading company in the field of heavy vehicles and engines is seeking dynamic professionals to join its team in Japan. This organization is dedicated to providing top-notch, eco-friendly transportation solutions across various sectors. With a strong commitment to quality and sustainability, this is an exciting opportunity to be part of a company that's shaping the future of transportation.
    International working environment!!

    Details.

  • ITSystem Service Desk Lead|情報システム部 サービスデスクリード

    • Consulting & Professional Services, Consulting
    • IT, Internal SE, Other (Localization, QA), Operation&maintenance,Technical support, Technical Help Desk
    • Tokyo
    • ¥7,000,000~¥11,000,000

    日系大手グループに属するコンサルティングファームで、製造・流通・通信・金融・公共などの幅広い業界を対象に、業務改革、オペレーション改善、IT導入支援まで一貫した支援を提供しています。現場起点の課題解決力や、構想策定から実行フェーズまで踏み込むスタイルが特徴で、クライアントとの信頼関係を重視しています。コンサルタントは業務とITの双方に強みを持ち、グローバル案件も豊富。日本発の実行支援型ファームとして着実に成長を続けています。

    情報システム部 サービスデスクチームの管理を担っていただきます。

    Details.

  • Quality Management (Recall, Warranty and Campaigns)

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Warranty, Regulation&Homologation, Service Technician
    • Tokyo
    • ¥8,000,000~¥12,500,000

    This company represents a portfolio of premium vehicles that combine advanced engineering, refined design, and exceptional quality. With a strong reputation in the global automotive industry, it offers a diverse range of models to suit different customer lifestyles, from performance-oriented options to versatile everyday cars. Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands out in the premium segment.

    A premium automotive importer is looking for a new Quality Manager. You will be responsible for providing recall, campaign, and all quality-related support for all dealers, analyzing quality data and strategically implementing actions based on the findings, managing all warranty-related activities, and overseeing budget control as well as team management.

    Details.

  • Customer Success Solution Architect|カスタマーサクセスソリューションアーキテクト

    • IT, Software platform
    • Mechanical, Sales・Service Engineer, Service Technician
    • Shizuoka, Tokyo
    • ¥6,000,000~¥9,000,000

    自動運転レベル4を実現した屋外型自動搬送サービスを工場や物流倉庫などの閉鎖環境向けに提供している物流スタートアップです。自動車・モビリティ機器の大手メーカーと自動運転ソフトウェア開発企業の共同出資により設立され、2022年から自動運転EVの量産を開始、現在既に40拠点以上の日本国内のお客様にサービスの提供を開始しています。

    更に、導入支援サービス・運行管理システム・メンテナンスサービス・保険などをパッケージ化したRaaS型サービスで、ゴルフカーをベースとした小型EVと、公道向けに基本設計された自動運転システムを転用することで、複雑な屋外環境にも適用可能な自動搬送サービスを実現。今後全国数百箇所でのサービス拡大・運用に向け組織体制を拡充している、勢いのある会社です。

    自動搬送サービスの顧客サポート業務を担当いただきます。サービスを利用するお客様の満足度向上と長期的な関係構築を目的に、お客様の課題解決を迅速に行い、最適なソリューションを提供することにより良い顧客体験を提供することを目指すチームの一員として活躍していただきます。

    Details.

  • Service Engineer

    • Manufacturer, Machinery, Equipment
    • Aftersales, Service Technician

    This Japan-based company, rooted in decades of engineering innovation, specializes in marine cargo handling solutions that enable the safe and efficient movement of goods in global maritime logistics. Originating from a licensing agreement in the 1960s, it evolved through strategic partnerships to become part of a global technology group. Headquartered in Yokohama, it serves as a key regional hub offering a broad range of equipment—including cargo cranes, hatch covers, and winches—along with comprehensive lifecycle services. Leveraging global expertise while maintaining local agility, the company is dedicated to sustainable innovation and long-term client partnerships that support safe, smart, and efficient maritime transport worldwide.



    Details.

  • EV Certification and Regulation Manager

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Regulation&Homologation
    • Kanagawa
    • ¥5,000,000~¥8,000,000

    こちらは、急成長を遂げるグローバルEVメーカーであり、世界トップクラスの電動モビリティ技術を誇る企業です。日本市場においても着実に存在感を高めており、持続可能な未来を実現するための革新的な製品とソリューションを提供しています。カジュアルで風通しの良い職場環境の中、成長志向のあるプロフェッショナルにとって非常に魅力的なキャリアの機会が広がっています。今まさに、日本市場での更なる拡大フェーズにある注目企業です。

    Join one of the biggest EV-companies in the world and help them in their expansion plans here in Japan. You will be responsible for homologation of their passenger cars.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥6,300,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. It is distinct from the brand’s national subsidiary and operates as a certified retailer under its authorization. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    この企業は、日本における欧州プレミアム車の正規ディーラーグループであり、主に東京都心部で事業を展開しています。ブランドの日本法人とは別組織であり、その認可を受けた正規販売店として運営されています。他のディーラーとは異なり、非常に高いインセンティブが用意されているほか、インポーター(輸入元)への転籍のチャンスもあります。


    最新テクノロジーを活用し、高級ドイツ車メーカーディーラーのプロフェッショナルチームに参加するユニークな機会が最近提供されました。

    Details.

  • Service Operations /Customer Support|サービスオペレーション/カスタマーサポート

    • Energy & Infrastructure, Energy
    • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥7,500,000~¥14,000,000

    水資源の循環利用を可能にする革新的な技術で、災害時やインフラ未整備地域に新たな選択肢を提供するスタートアップ企業です。気候変動や水不足といった地球規模の課題に挑みながら、世界中の技術者・研究者が集うグローバルな組織へと進化中です。現在は事業成長フェーズにあり、社会的意義の高いミッションのもと、IPOを視野に入れたさらなる拡大を目指しています。組織は100人規模で、一人ひとりが裁量と責任を持って挑戦できる文化が根づいています。

    This startup is pioneering innovative technologies that enable sustainable water circulation, offering vital solutions in times of disaster and in regions with limited infrastructure. Tackling global issues such as climate change and water scarcity, the company is rapidly evolving into a global organization that attracts engineers and researchers from around the world. Now in a growth phase with an IPO on the horizon, it offers the opportunity to work on a mission with significant social impact. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges.

    商品のサービス運営において、業務プロセス最適化と品質向上を担う中核メンバーとして活躍していただきます。

    Details.

  • Field Service Engineer

    • Manufacturer, Machinery, Equipment
    • Aftersales, Service Technician
    • Tokyo
    • ¥7,000,000~¥8,000,000

    This company is a global manufacturer of advanced, fully automated machinery for high-precision tube and bar processing. With engineering roots in Germany and operations spanning Europe, Asia, and North America, it delivers cutting solutions that integrate cutting, chamfering, measuring, part handling, and more in a single, streamlined system. Known for its commitment to innovation and efficiency, the company serves a wide range of industries, including automotive, manufacturing, and metal processing. Its lean organizational structure fosters agility and technical excellence, while ongoing investment in automation and engineering talent supports long-term growth and global customer satisfaction.

    As a skilled Field Service Engineer, you will be supporting the installation, maintenance, and servicing of advanced industrial cutting machines in Japan. This role involves commissioning new equipment, performing machine setup and optimization, and providing both preventive and corrective maintenance. The engineer will also deliver technical training to customers and offer ongoing after-sales support to ensure long-term satisfaction. Frequent travel within Japan is required, with occasional assignments in other regions. Working independently, you will be tasked to be the main source of knowledge regarding the companies products, and will be tasked to continue developing your skills in troubleshooting and overall maintenance.

    Details.

  • Rock Tools Service Technician

    • Manufacturer, Machinery, Equipment
    • Aftersales, Service Technician
    • Kagoshima
    • ¥4,400,000~¥8,500,000

    This is a global engineering group specializing in tools and equipment for metal cutting, mining, and construction, as well as advanced materials technology. It serves industries like automotive, aerospace, and mining worldwide.

    A leading global European supplier of equipment and services for mining and rock solutions is seeking an enthusiastic Rock Tools Service Technician to be responsible for independently performing repairs and maintenance tasks on equipment. Your role involves interpreting mechanical designs, ensuring safety standards, and providing basic customer communication.

    Details.

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