After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

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  • Truck Technician

    • Manufacturer, Automotive Parts
    • Aftersales, Service Technician
    • Fukuoka, Chiba, Osaka
    • ¥4,000,000~¥5,500,000

    The company is a global leader in sustainable transportation solutions, providing high-quality commercial vehicles and services. The company has a strong presence in the Japanese market, offering innovative solutions that promote efficiency and sustainability in the transportation and logistics industry.

    The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.

    You will be responsible for vehicle maintenance at our directly managed store. This job supports customer-focused after-sales service in line with our global standards.

    Details.

  • Technical Evaluation Specialist

    • Manufacturer, Automotive Parts
    • Aftersales, Warranty
    • Tokyo
    • ¥7,000,000~¥10,000,000

    The company is a global leader in sustainable transportation solutions, providing high-quality commercial vehicles and services. The company has a strong presence in the Japanese market, offering innovative solutions that promote efficiency and sustainability in the transportation and logistics industry.

    The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.

    Technical Evaluation Specialists conduct technical evaluations with consistency, accuracy, and promptness for claims such as warranties and goodwill submitted by dealers through FRAS. As an important technical review and judgment function in the Technical Support & Quality function, we verify the eligibility of claims, cause analysis, validity of repair details, and classifications such as Warranty, Goodwill, EDW, etc., based on global standards, company policies, and local requirements.

    We work closely with Technical Support Engineers, Warranty Managers, Quality Managers, and our dealer network to promote quality assurance, cost management, process compliance, and fair claims determination based on facts. Additionally, by enhancing dealer technical capabilities, improving claim quality and processing lead times, and enhancing transparency and consistency across the network, we contribute to the continuous improvement of Technical Support & Quality functions.


    The Technical Evaluation Specialist is responsible for ensuring consistent, accurate, and timely technical evaluation of dealer warranty and goodwill claims submitted through FRAS. Acting as a key technical gatekeeper within the Company's Technical Support & Quality function, this role validates claim eligibility, root cause analysis, repair justification, and claim classification in accordance with global standards, company policies, and local requirements.

    Working closely with Technical Support Engineers, the Warranty Manager, the Quality Manager, and dealer partners, the Technical Evaluation Specialist ensures fair, fact-based decision making while supporting quality assurance, cost control, process compliance, and continuous improvement. The role also contributes to strengthening dealer technical capability, improving claim quality and lead times, and promoting transparency and consistency across the dealer network.

    Details.

  • Homologation Staff

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Regulation&Homologation
    • Tokyo, Aichi
    • ¥4,000,000~¥6,500,000

    A global automotive brand offering innovative and high-quality vehicles. It is known for its products that combine precise engineering with outstanding performance. In the Japanese market, we aim to offer a variety of premium models, enhancing the joy of driving while contributing to the realization of a sustainable and advanced mobility society.

    This position will be responsible for certification of group brands.

    This position will be responsible for the company group brand Homologation.

    Details.

  • Premium Vehicle Technical Support

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Service Technician
    • Tokyo
    • ¥6,000,000~¥9,000,000

    Founded in the early 20th century, the company has built a strong reputation for producing premium vehicles that blend innovation with driving pleasure. With a rich motorsport heritage, it has consistently With a rich motorsport heritage, it has consistently pushed the boundaries of automotive technology, from high-performance sedans and SUVs to electrified models shaping the future of mobility. Known for its distinctive design philosophy and driver-focused approach, the brand continues to be a leader in the global automotive industry, delivering a Known for its distinctive design philosophy and driver-focused approach, the brand continues to be a leader in the global automotive industry, delivering a seamless blend of sophistication and cutting-edge advancements.

    This job is responsible for providing advanced technical support to the dealer network, helping resolve complex vehicle issues while ensuring high standards of product quality, customer satisfaction, and regulatory compliance. The role works closely with dealers, technical specialists, and internal stakeholders to troubleshoot product concerns, conduct technical coaching, support field investigations, and contribute to the adoption of emerging automotive technologies.

    In this position, you will be responsible for advanced technical support for the dealer network, helping to resolve complex vehicle troubles and improve product quality and customer satisfaction. In collaboration with stakeholders such as dealerships and technical departments, you will solve technical challenges, provide technical guidance to dealerships, conduct field technical investigations, and be involved in responding to the latest automotive technologies such as electrification and connected technologies.

    Details.

  • Claims Adjuster (Warranty Specialist)

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Warranty
    • Aichi
    • ¥4,000,000~¥6,000,000

    A global automotive brand offering innovative and high-quality vehicles. It is known for its products that combine precise engineering with outstanding performance. In the Japanese market, we aim to offer a variety of premium models, enhancing the joy of driving while contributing to the realization of a sustainable and advanced mobility society.

    This position will utilize dealership operational knowledge and automotive technical and structural knowledge to handle warranty tasks for brands.

    Details.

  • Mining Equipment Service Manager

    • Manufacturer, Machinery, Equipment
    • Aftersales, Warranty, Aftersales Commercial, Parts & Accessories, Account Manager (B2B)
    • Kanagawa
    • ¥8,000,000~¥16,000,000

    This is a global engineering group specializing in tools and equipment for metal cutting, mining, and construction, as well as advanced materials and technology. It serves industries like automotive, aerospace, and mining worldwide.

    A leading global European supplier of equipment and services for mining and rock solutions is seeking an enthusiastic Service Manager. You will lead the Technical Support, Service Center, and Area Service teams supporting large-scale construction and mining equipment, including drilling machines, concrete spraying machines , and transport vehicles. You will oversee machine installation, after-sales service, technical support, warranty claim reviews, and service partner management while working closely with construction, quarrying, mining, and tunneling customers across Japan. The role also involves domestic and international travel to provide technical support and resolve customer issues on-site.

    Details.

  • Service Manual Planning & Development – Motorcycles | Service Document Production and Planning (Motorcycle Business)

    • Manufacturer, Manufacturer-Automotive
    • Marketing, Product Marketing, Planning, Parts & Accessories
    • Saitama
    • ¥5,900,000~¥10,900,000

    As an automaker that continues to evolve to provide "joy" to more people 10 years, 20 years from now, and beyond, we have always and will continue to challenge ourselves to create new value beyond existing frameworks so that customers around the world can be delighted.
    With reliable technical expertise, the company has provided a wide range of products loved by many customers. We are now seeking partners to integrate with the ICT society and create new services.


    This position leads the formulation of standards and quality regulations for documentation and guidance and collaboration with business partners to achieve high-level QCD (Quality, Cost, Delivery) standardization in document production. Additionally, through planning and executing global service information strategies, supporting overseas bases, and co-creating with partners, we deliver reliable service quality to customers worldwide. As the shift from print to digital media progresses, you will proactively consider "how to provide more user-friendly information" from a usability perspective and proactively promote everything from planning to execution.

    Details.

  • VPC Center Specialist

    • Aftersales, Regulation&Homologation, Service Technician
    • Aichi
    • ¥6,000,000~¥8,000,000

    This company represents a portfolio of premium vehicles that combine advanced engineering, refined design, and exceptional quality. reputation in the global automotive industry, it offers a diverse range of models to suit different customer lifestyles, from performance-oriented Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands out in the premium segment.

    A European premium automotive importer is looking for a VPC specialist who is responsible for ensuring vehicle quality and delivery readiness by supervising inspections, technical repairs, and supplier operations at the Vehicle Processing Center. The role also acts as a technical interface between suppliers, HQ, ensuring accurate data control and timely vehicle delivery.

    A European premium car import company is recruiting VPC specialists. This position is responsible for ensuring vehicle quality and delivery readiness at the Vehicle Processing Center (VPC) through vehicle inspections, technical repairs, and supervision of supplier operations. It also serves as a technical point of contact between suppliers and headquarters, supporting accurate data management and timely vehicle deliveries.

    Details.

  • Afterservice Manager

    • Distribution & Retail
    • Aftersales, Warranty, Aftersales Commercial, Parts & Accessories
    • Kanagawa
    • ¥8,000,000~¥10,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    The Service Manager manages and supervises all aspects of the service department and related operations, and is responsible for the department's profitability, including staffing, operational efficiency, and profitability. 
    We formulate business plans including setting sales targets for the service department, set various management goals (KPIs) necessary to maintain productivity and efficiency of service operations, including personnel and facility operation plans to achieve them, and implement management measures.
    The service manager aims to expand the division's business, achieve various internal and external KPIs, including ensuring profitability and improving customer satisfaction, and contribute to the brand's handling in accordance with the company's MVV.

    Details.

  • Japan Vehicle Test Technician

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Service Technician
    • Kanagawa
    • ¥5,000,000~¥13,000,000

    The company is working on the development of new mobility, including electric vehicles. Currently, we are focusing on the research and development of new energy vehicles, and in the future, we will build a manufacturing and sales system for vehicles developed in-house, aiming to develop our business as a new automobile brand originating in Japan.

    Details.

  • Pre-Delivery Inspection (PDI) Operator | PDI Operator

    • Manufacturer, Manufacturer-Automotive
    • IT, Operation&maintenance,Technical support, Service Technician, Technical Help Desk, QC・QA, QC・QA, QC・QA
    • Aichi
    • ¥4,000,000~¥9,000,000

    The company is working on the development of new mobility, including electric vehicles. Currently, we are focusing on the research and development of new energy vehicles, and in the future, we will build a manufacturing and sales system for vehicles developed in-house, aiming to develop our business as a new automobile brand originating in Japan.

    Details.

  • Pre-Delivery Inspection (PDI) Center Manager | Director of PDI Center

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Service Technician, Technical Help Desk, QC・QA, QC・QA, QC・QA
    • Aichi
    • ¥10,000,000~¥16,000,000

    The company is working on the development of new mobility, including electric vehicles. Currently, we are focusing on the research and development of new energy vehicles, and in the future, we will build a manufacturing and sales system for vehicles developed in-house, aiming to develop our business as a new automobile brand originating in Japan.

    Details.

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