After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

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  • Field Service Engineer

    • Manufacturer, Machinery, Equipment
    • Mechanical, Sales・Service Engineer, Service Technician
    • Kanagawa
    • ¥4,600,000~¥5,200,000

    A leading global manufacturer specializing in heavy machinery and construction equipment, this company boasts a dominant market share in the large With over 70 years of innovation and With over 70 years of innovation and expertise, it serves major infrastructure projects worldwide, including highways, bridges, power plants, and wind energy installations. maintains a strong presence in Japan and other key markets, offering comprehensive after-sales support, assembly, maintenance, and field service. Committed to technical excellence and customer satisfaction, it invests heavily in employee training and Committed to technical excellence and customer satisfaction, it invests heavily in employee training and international collaboration, ensuring its position as a market leader with a robust global footprint and continuous growth.

    As a Field Service Engineer, you will be responsible for the on-site delivery, assembly, maintenance, and troubleshooting of some of the world This is a hands- on role that involves working closely with customers to ensure proper installation and performance of highly specialized heavy equipment. This is a hands- on role that involves working closely with customers to ensure proper installation and performance of highly specialized heavy equipment. 'll conduct technical inspections, diagnose and resolve mechanical or electronic issues, and provide after-sales support that meets the The role offers the opportunity to work with cutting-edge machinery and apply your English skills in reading technical The role offers the opportunity to work with cutting-edge machinery and apply your English skills in reading technical documentation and communicating with global teams, including participation in training programs overseas.

    Details.

  • Customer Support

    • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥4,000,000~¥6,500,000

    A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
    Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
    Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
    We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.

    The candidate will be responsible for responding to customer inquiries, resolving issues, taking action to improve service levels related to customer service, and developing support systems and mechanisms.
    The candidate will be responsible for planning, designing, and improving the efficiency of operations, especially in cooperation with partner companies, especially in the reception of user accidents and insurance responses, which occur on a regular basis.

    Details.

  • After Services Engineer

    • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
    • Shizuoka, Tokyo
    • ¥4,000,000~¥7,000,000

    A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.

    Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.

    You will be in charge of after-sales support operations for automated conveyor services.
    In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships.

    Details.

  • Aftersales Manager

    • Distribution & Retail
    • Aftersales, Warranty, Aftersales Commercial, Parts & Accessories
    • Kanagawa
    • ¥8,000,000~¥12,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    In this role, you will oversee all service operations of the luxury automotive dealership, ensuring the highest customer satisfaction, operational efficiency, and financial performance. This role is critical to ensuring the reputation of the luxury brand through exceptional service delivery, operational planning, and team leadership.

    In this role you will oversee all service operations for a luxury automotive dealership, ensuring the highest standards of customer satisfaction, operational efficiency, and financial performance. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership.

    Details.

  • Customer Satisfaction Engineer

    • Manufacturer, Automotive Parts
    • Aftersales, Service Technician, QC・QA
    • Kanagawa
    • ¥8,000,000~¥10,000,000

    A global technology company dedicated to the future of safe and sustainable mobility, providing software and hardware solutions primarily for the automotive sector. The company's business focuses on advanced automotive safety systems, connectivity, and electrical architecture, designed and developed for original equipment manufacturers (OEMs). It also leads the industry in data and power distribution capabilities and plays a key role in the design of next-generation vehicle architectures.

    The company operates in more than 77 locations worldwide, with a particular focus on developing solutions for connected cars, sensors and electric vehicles. The company is particularly focused on developing solutions for connected cars, sensors, and electric vehicles. In addition, we also promote sustainable initiatives to achieve carbon neutrality.

    As a Customer Satisfaction Engineer, you will be responsible for managing and performing tasks related to product quality. You will be responsible for communicating and building a team between the customer and our engineering team/factory, and will be involved in quality control activities to determine the best solution from both parties' perspectives.

    Details.

  • Automotive Service Technician

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kagoshima
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automotive-related businesses, including the operation of a corporate car rental business, operation of authorized dealerships throughout Japan, and vehicle sales business.
    By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be "a company where employees share the company's direction and work together to achieve customer satisfaction.

    We are engaged in a wide range of automotive- related businesses, including the operation of a rental car service for corporations, the operation of authorized dealerships nationwide, and vehicle
    Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where employees empathize with the company's direction and work together to achieve customer satisfaction.

    This position is responsible for vehicle inspection and repair, including vehicle inspections, various inspections, tire and oil changes and other general This position is responsible for vehicle maintenance, diagnosing and repairing problems using specialized tools, installing car accessories and optional parts, and explaining and proposing maintenance to customers. Other related duties include.

    Details.

  • mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Okinawa
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automotive-related businesses, including the operation of a corporate car rental business, operation of authorized dealerships throughout Japan, and vehicle sales business.
    By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be "a company where employees share the company's direction and work together to achieve customer satisfaction.

    We are engaged in a wide range of automotive- related businesses, including the operation of a rental car service for corporations, the operation of authorized dealerships nationwide, and vehicle
    Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where employees empathize with the company's direction and work together to achieve customer satisfaction.

    An expanding dealership in Japan is looking for a new mechanic. This is to support a strong EV brand and ensure the highest customer satisfaction through reliable technical support.

    Details.

  • OES AfterMarket Account Manager - JAPAN & ASEAN

    • Manufacturer, Automotive Parts
    • Aftersales, Aftersales Commercial, Business Development & Strategy, Parts & Accessories, Account Manager (B2B)
    • Ibaraki, Tokyo
    • ¥7,000,000~¥12,000,000

    Their experienced team specializes in designing, producing, and selling components, integrated systems, modules, and services to automakers and the aftermarket. With more than 100,000 employees across more than 30 countries, the With more than 100,000 employees across more than 30 countries, the company operates almost 200 plants, 20 research centers, 39 development centers with reported sales of €19.1 billion.

    The company offers a broad range of smart sensors and features that enhance vehicle safety and comfort, including automated parking systems and advanced driving assistance technologies.

    This is a highly autonomous, strategic account management role, covering Japan and ASEAN markets in the OES (Original Equipment Service) and aftermarket space. You will act as a business owner managing the full product lifecycle (SOP to EOL), driving sales and profitability, engaging with Ideal for a commercially-minded, bilingual professional with experience in the automotive or aftermarket sectors. Ideal for a commercially-minded, bilingual professional with experience in the automotive or aftermarket sectors, this position offers a high level of ownership, cross-functional coordination, and remote work Ideal for a commercially-minded, bilingual professional with experience in automotive or aftermarket sectors, this position offers a high level of ownership, cross-functional coordination, and remote work flexibility.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kanagawa
    • ¥4,500,000~¥7,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    This position is responsible for technical assistance duties, including service entry, appointment management, and repair descriptions, while maintaining contact with customers. The position will also support business growth by managing scheduled maintenance and repair hours and performance metrics.

    This position is responsible for technical assistance tasks such as service entry, reservation management, and explaining repair details while maintaining communication with customers. Additionally, it supports business growth through managing regular maintenance, repair times, and performance metrics.

    Details.

  • Luxury Car Service Advisor

    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥7,000,000

    A strong luxury car dealer which won several awards and expansion plans.

    As a service advisor for a luxury car dealership, you will have the opportunity to provide service worthy of the world's finest automobiles.

    Details.

  • European Luxury Automotive Importer Non-Technical Trainer

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Aftersales Trainer
    • Kanagawa
    • ¥7,000,000~¥8,800,000

    This brand is known for its sleek, high-performance vehicles that blend luxury with engineering precision. With a legacy rooted in motorsport, it has From iconic sports cars to versatile SUVs, it offers a driving experience that's hard to match, thanks to its distinctive design and unmatched handling. From iconic sports cars to versatile SUVs, it offers a driving experience that's hard to match, thanks to its distinctive design and unmatched handling.

    A European premium automotive importer is looking for a Non Technical Trainer to be responsible for overseeing Non-Technical Aftersales training and development initiatives, including behavior, skill, product, brand, and management-related programs to enhance their business. Responsibilities include coordinating after sales training activities, developing and adapting training materials, executing global training and Involves coordinating after sales training activities, developing and adapting training materials, executing global training and certification programs, and managing training facility logistics and vendor relationships.

    Details.

  • Mechanic Mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥4,000,000~¥5,500,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.


    A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.

    Details.

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