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After-sales jobs and career trends in the automotive industry
Trends in after-sales jobs
Accelerated digitization
With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.
Changes in Vehicle Structure
Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.
Support for internal combustion engine vehicles
Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.
Lack of mechanics
The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.
Job Listings
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Technical Support Manager
- Manufacturer, Automotive Parts
- Aftersales, Service Technician, Technical Help Desk, Aftersales Commercial
- Tokyo
- ¥7,000,000~¥10,000,000
The company is a global leader in sustainable transportation solutions, providing high-quality commercial vehicles and services. The company has a strong presence in the Japanese market, offering innovative solutions that promote efficiency and sustainability in the transportation and logistics industry.
The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.
An industry-leading company in the field of heavy vehicles and engines is seeking dynamic professionals to join its team in Japan. With a strong commitment to quality and With a strong commitment to quality and sustainability, this is an exciting opportunity to be part of a company that's shaping the future of transportation. -
Tire Sales Area Manager
- Manufacturer, Automotive Parts
- Sales, Area・Regional Sales, Aftersales Commercial
- Tokyo
- ¥6,000,000~¥7,500,000
This company is the Japanese subsidiary of an Italian multinational tire manufacturer, founded in 1983 and specializing in the import and distribution of high performance tires for a variety of vehicles, including passenger cars, motorcycles, and commercial vehicles. It is known for its commitment to innovation, safety, and quality, consistent with its reputation as a global brand. The company has a strong image as a premium and luxury brand and is widely known for its involvement in motorsports.
Established in 1983, this company specializes in the import and The company is renowned for its commitment to innovation, safety, and quality, aligning with the company's global reputation. The company is renowned for its commitment to innovation, safety, and quality, aligning with the company's global reputation. This company has a strong premium/luxury brand identity and is widely known for its association with motorsports.
As a Sales Representative, you will be responsible for managing and expanding relationships with tire dealers in the Kanto area. You will work closely with the European headquarters and global team as part of a professional sales effort.
Your main goals will be to increase sales volume, increase market share, and increase customer satisfaction through product promotion to luxury car dealers, dealer support, and territory management.
As a B2B Sales Representative, you will be responsible for managing and growing relationships with tire dealers across the Kanto area. Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, dealer support, and a strong customer satisfaction. Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, and territory Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, and territory management. -
Field Service Engineer
- Manufacturer, Machinery, Equipment
- Mechanical, Sales・Service Engineer, Service Technician
- Kanagawa
- ¥4,600,000~¥5,200,000
A leading global manufacturer specializing in heavy machinery and construction equipment, this company boasts a dominant market share in the large With over 70 years of innovation and With over 70 years of innovation and expertise, it serves major infrastructure projects worldwide, including highways, bridges, power plants, and wind energy installations. maintains a strong presence in Japan and other key markets, offering comprehensive after-sales support, assembly, maintenance, and field service. Committed to technical excellence and customer satisfaction, it invests heavily in employee training and Committed to technical excellence and customer satisfaction, it invests heavily in employee training and international collaboration, ensuring its position as a market leader with a robust global footprint and continuous growth.
As a Field Service Engineer, you will be responsible for the on-site delivery, assembly, maintenance, and troubleshooting of some of the world This is a hands- on role that involves working closely with customers to ensure proper installation and performance of highly specialized heavy equipment. This is a hands- on role that involves working closely with customers to ensure proper installation and performance of highly specialized heavy equipment. 'll conduct technical inspections, diagnose and resolve mechanical or electronic issues, and provide after-sales support that meets the The role offers the opportunity to work with cutting-edge machinery and apply your English skills in reading technical The role offers the opportunity to work with cutting-edge machinery and apply your English skills in reading technical documentation and communicating with global teams, including participation in training programs overseas. -
Customer Support
- IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
- Tokyo
- ¥4,000,000~¥6,500,000
A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.
The candidate will be responsible for responding to customer inquiries, resolving issues, taking action to improve service levels related to customer service, and developing support systems and mechanisms.
The candidate will be responsible for planning, designing, and improving the efficiency of operations, especially in cooperation with partner companies, especially in the reception of user accidents and insurance responses, which occur on a regular basis. -
After Services Engineer
- Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
- Shizuoka, Tokyo
- ¥4,000,000~¥7,000,000
A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.
Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.
You will be in charge of after-sales support operations for automated conveyor services.
In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships. -
Aftersales Manager
- Distribution & Retail
- Aftersales, Warranty, Aftersales Commercial, Parts & Accessories
- Kanagawa
- ¥8,000,000~¥12,000,000
A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.
In this role, you will oversee all service operations of the luxury automotive dealership, ensuring the highest customer satisfaction, operational efficiency, and financial performance. This role is critical to ensuring the reputation of the luxury brand through exceptional service delivery, operational planning, and team leadership.
In this role you will oversee all service operations for a luxury automotive dealership, ensuring the highest standards of customer satisfaction, operational efficiency, and financial performance. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership. -
Customer Satisfaction Engineer
- Manufacturer, Automotive Parts
- Aftersales, Service Technician, QC・QA
- Kanagawa
- ¥8,000,000~¥10,000,000
A global technology company dedicated to the future of safe and sustainable mobility, providing software and hardware solutions primarily for the automotive sector. The company's business focuses on advanced automotive safety systems, connectivity, and electrical architecture, designed and developed for original equipment manufacturers (OEMs). It also leads the industry in data and power distribution capabilities and plays a key role in the design of next-generation vehicle architectures.
The company operates in more than 77 locations worldwide, with a particular focus on developing solutions for connected cars, sensors and electric vehicles. The company is particularly focused on developing solutions for connected cars, sensors, and electric vehicles. In addition, we also promote sustainable initiatives to achieve carbon neutrality.
As a Customer Satisfaction Engineer, you will be responsible for managing and performing tasks related to product quality. You will be responsible for communicating and building a team between the customer and our engineering team/factory, and will be involved in quality control activities to determine the best solution from both parties' perspectives.
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Automotive Service Technician
- Distribution & Retail
- Aftersales, Service Technician
- Kagoshima
- ¥3,000,000~¥4,000,000
We are engaged in a wide range of automotive-related businesses, including the operation of a corporate car rental business, operation of authorized dealerships throughout Japan, and vehicle sales business.
By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be "a company where employees share the company's direction and work together to achieve customer satisfaction.
We are engaged in a wide range of automotive- related businesses, including the operation of a rental car service for corporations, the operation of authorized dealerships nationwide, and vehicle
Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where employees empathize with the company's direction and work together to achieve customer satisfaction.
This position is responsible for vehicle inspection and repair, including vehicle inspections, various inspections, tire and oil changes and other general This position is responsible for vehicle maintenance, diagnosing and repairing problems using specialized tools, installing car accessories and optional parts, and explaining and proposing maintenance to customers. Other related duties include. -
mechanic
- Distribution & Retail
- Aftersales, Service Technician
- Okinawa
- ¥3,000,000~¥4,000,000
We are engaged in a wide range of automotive-related businesses, including the operation of a corporate car rental business, operation of authorized dealerships throughout Japan, and vehicle sales business.
By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be "a company where employees share the company's direction and work together to achieve customer satisfaction.
We are engaged in a wide range of automotive- related businesses, including the operation of a rental car service for corporations, the operation of authorized dealerships nationwide, and vehicle
Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where employees empathize with the company's direction and work together to achieve customer satisfaction.
An expanding dealership in Japan is looking for a new mechanic. This is to support a strong EV brand and ensure the highest customer satisfaction through reliable technical support. -
OES AfterMarket Account Manager - JAPAN & ASEAN
- Manufacturer, Automotive Parts
- Aftersales, Aftersales Commercial, Business Development & Strategy, Parts & Accessories, Account Manager (B2B)
- Ibaraki, Tokyo
- ¥7,000,000~¥12,000,000
Their experienced team specializes in designing, producing, and selling components, integrated systems, modules, and services to automakers and the aftermarket. With more than 100,000 employees across more than 30 countries, the With more than 100,000 employees across more than 30 countries, the company operates almost 200 plants, 20 research centers, 39 development centers with reported sales of €19.1 billion.
The company offers a broad range of smart sensors and features that enhance vehicle safety and comfort, including automated parking systems and advanced driving assistance technologies.
This is a highly autonomous, strategic account management role, covering Japan and ASEAN markets in the OES (Original Equipment Service) and aftermarket space. You will act as a business owner managing the full product lifecycle (SOP to EOL), driving sales and profitability, engaging with Ideal for a commercially-minded, bilingual professional with experience in the automotive or aftermarket sectors. Ideal for a commercially-minded, bilingual professional with experience in the automotive or aftermarket sectors, this position offers a high level of ownership, cross-functional coordination, and remote work Ideal for a commercially-minded, bilingual professional with experience in automotive or aftermarket sectors, this position offers a high level of ownership, cross-functional coordination, and remote work flexibility. -
Service Advisor
- Distribution & Retail
- Aftersales, Service Technician
- Kanagawa
- ¥4,500,000~¥7,000,000
A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.
This position is responsible for technical assistance duties, including service entry, appointment management, and repair descriptions, while maintaining contact with customers. The position will also support business growth by managing scheduled maintenance and repair hours and performance metrics.
This position is responsible for technical assistance tasks such as service entry, reservation management, and explaining repair details while maintaining communication with customers. Additionally, it supports business growth through managing regular maintenance, repair times, and performance metrics.
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Luxury Car Service Advisor
- Aftersales, Service Technician
- Tokyo
- ¥5,000,000~¥7,000,000
A strong luxury car dealer which won several awards and expansion plans.
As a service advisor for a luxury car dealership, you will have the opportunity to provide service worthy of the world's finest automobiles.
Consultation
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