After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

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  • Service Technician (Body/Paint)|Automobile maintenance and sheet metal painting staff

    • OTHERS, Real Estate, Parking, Transportation, Trafic
    • Mechanical, Sales・Service Engineer, Service Technician
    • Fukuoka, Hokkaido, Saitama, Osaka
    • ¥4,700,000~¥6,100,000

    As an infrastructure company that supports urban mobility, we are developing an overwhelmingly large parking network in Japan and abroad. In addition, the company is expanding new mobility services such as ride-sharing and car-sharing, building a next-generation mobility infrastructure that connects people to the city, and developing various businesses such as car rental and related financial services.
    In addition to its stable business foundation, the company is actively developing new services utilizing digital technology, and sustainable growth is expected. The company is expanding not only domestically but also globally, currently operating overseas in seven countries including the UK, Australia, and New Zealand, providing an environment where you can be involved in large-scale challenges. We are currently expanding overseas in seven countries, including the United Kingdom, Australia, and New Zealand, providing an environment in which you can be involved in large-scale challenges.

    We are looking for an experienced car sharing and car rental professional to join our team. We mainly repair bumpers, doors, and fenders, and some of our plants also offer glass repair services.

    Details.

  • Customer Support Manager

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥6,000,000~¥9,000,000

    This company, established in 2025, is a service provider in the mobility domain and is engaged in the business of helping companies manage the safety and operational efficiency of their vehicles.
    Under its management, the company operates its business based on billions of yen in capital, and was established with investments from several companies.
    Its main businesses include the planning, development, and operation of driving behavior analysis services aimed at reducing accident risks, and driving support systems that visualize and manage the driving conditions of work vehicles. Through these services, we aim to contribute to improving the safety and operational efficiency of companies that use vehicles.

    You will lead the customer support function in the Customer Success Department for our traffic accident reduction support services.
    Although our traffic accident reduction support service is a web-based service, the IT affinity of our clients' corporate safety management departments varies from industry to industry, and we need to effectively and efficiently follow up on both system and human aspects to ensure that the service is used more effectively to reduce accidents.
    Therefore, it is important not only to standardize the response to inquiries, but also to create a system that enables smooth resolution of issues and to promote improvements through cooperation with engineers.
    In this position, we envision a person who can achieve both customer satisfaction and operational efficiency as the hub of the team while taking on the operation and management of the help desk.

    Details.

  • Field engineer

    • Manufacturer, Electrical & Electronic, Machinery, Equipment
    • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician, FAE
    • Saitama, Osaka
    • ¥7,400,000~¥7,700,000

    This company is a global leader in factory automation and sensing technologies, providing a wide range of innovative products such as sensors, measuring instruments, vision systems, and microscopes. Headquartered in Japan and operating in numerous countries worldwide, it is known for its strong direct sales approach and commitment to delivering high-value technical solutions that support manufacturing productivity and quality improvement. The organization emphasizes speed, innovation, and quality improvement. organization emphasizes speed, innovation, and customer-centric problem solving, enabling clients across various industries to optimize their processes with cutting-edge automation and inspection technologies.

    This is a field engineer position for products related to factory automation.

    Details.

  • Customer Support

    • Manufacturer, Electrical & Electronic, Machinery, Equipment
    • Aftersales, Technical Help Desk, Call Center Operations
    • Osaka
    • ¥6,300,000~¥6,500,000

    This company is a global leader in factory automation and sensing technologies, providing a wide range of innovative products such as sensors, measuring instruments, vision systems, and microscopes. Headquartered in Japan and operating in numerous countries worldwide, it is known for its strong direct sales approach and commitment to delivering high-value technical solutions that support manufacturing productivity and quality improvement. The organization emphasizes speed, innovation, and quality improvement. organization emphasizes speed, innovation, and customer-centric problem solving, enabling clients across various industries to optimize their processes with cutting-edge automation and inspection technologies.

    This is a technical support position in which you will accurately assess the situation over the phone and provide easy-to-understand solutions to technical questions and issues related to PLCs and other control equipment from customers.

    Details.

  • Global D2C After-Sales Operations Execution

    • Manufacturer, Manufacturer-Automotive
    • Executive Management, Business planning・Business management, Sales Operations, Sales Planning & Analysis, Aftersales Commercial
    • Tokyo
    • ¥6,000,000~¥12,000,000

    This company aims to provide new mobility solutions by leveraging expertise from both the automotive and electronics industries. electrification, connected technologies, autonomous driving, and the integration of entertainment, it strives to lead the next-generation luxury car market.

    Since its establishment, the company has pursued technological innovation and the enhancement of customer experiences, delivering unique services and products globally. Through the development of high-performance EVs, it also contributes to reducing environmental impact and achieving a sustainable society.

    This role is to maximize the customer experience in after-sales service and lead the construction of new operations based on the global D2C model. You will build an efficient and customer-oriented after-sales infrastructure through data utilization, system integration, and partner collaboration, without being bound by the conventional dealer-dependent structure.

    Details.

  • Warranty Specialist

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Warranty
    • Tokyo
    • ¥6,500,000~¥9,500,000

    This company represents a portfolio of premium vehicles that combine advanced engineering, refined design, and exceptional quality. reputation in the global automotive industry, it offers a diverse range of models to suit different customer lifestyles, from performance-oriented Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands out in the premium segment.

    A famous automotive importer is looking for a new Warranty Specialist. The role is responsible for managing and administering all aspects of warranty operations, including claim processing, data analysis, policy and procedure updates, warranty audits, pricing strategy, dealer support, training, and training. The role is responsible for managing and administering all aspects of warranty operations, including claim processing, data analysis, policy and procedure updates, warranty audits, pricing strategy, dealer support, training, and quality management activities to ensure effective warranty and service operations. and quality management activities to ensure effective warranty and service operations.

    Premium Automotive Importer is seeking a new Warranty Specialist. This position is responsible for managing and administering all aspects of warranty operations, including claims processing, data analysis, policy and procedure updates, warranty audits, pricing strategies, dealer support, training, and quality control operations to ensure effective warranty and service operations.

    Details.

  • Quality Assurance Service Engineer

    • Manufacturer, Automotive Parts, Software platform
    • Aftersales, Service Technician
    • Kanagawa
    • ¥6,000,000~¥7,500,000

    A joint venture established by a German and a Japanese automotive parts manufacturer to provide climate control systems for vehicles. The joint venture develops heating and air conditioning solutions for buses, trucks, construction vehicles, campers, and other special-purpose vehicles to support improved vehicle comfort and safety in the Japanese market. The joint venture's main strengths are in auxiliary heaters and climate control systems, and it offers sales and after-sales service throughout Japan.

    ◆Top Share Manufacturer of Heating Systems for Commercial Vehicles
    The joint venture between a Japanese company with sales of about 1.5 billion yen in the Japanese commercial vehicle heating system industry and a foreign company with worldwide sales of about 50 billion yen. The company was established as a joint venture between a Japanese company with sales of approximately 1.5 billion yen in the Japanese commercial vehicle heating system industry and a foreign company with worldwide sales of approximately 50 billion yen, and has over 50% market share in Japan.
    The company is a joint venture between a Japanese company with sales of approximately 1.5 billion yen and a foreign company with worldwide sales of approximately 50 billion yen.
    Be in charge of quality contact/service directly related to customers.
    Maintain good quality and increase customer satisfaction through training and other prompt response services.

    Details.

  • Mobility Service Technician|Mobility Service Technician Support

    • Manufacturer, Manufacturer-Automotive
    • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
    • Tokyo
    • ¥4,000,000~¥6,000,000

    A company dedicated to helping businesses and public transportation providers transition to electric vehicle (EV) fleets and reduce their carbon footprint. Their mission is to simplify EV adoption by offering comprehensive support, including fleet planning, charging optimization, and energy
    With a proven track record in deploying commercial EVs for major logistics and transportation companies, they provide technology-driven By leveraging vehicle and charging data, they enable By leveraging vehicle and charging data, they enable businesses to make smarter, more sustainable mobility decisions.

    The front-line engineer is responsible for the installation, inspection, and trouble-shooting of commercial EVs and chargers onsite, and supports stable operation onsite through the selection, procurement, and installation of EV vehicles and chargers, as well as trouble-shooting and inspections after installation. You will also provide technical support for telematics equipment connection and communication, and lead the introduction and operation of next-generation mobility from a technical perspective.

    Details.

  • Investigation of laws and regulations related to technology development and product specifications, acquisition of certification, and external relations

    • Manufacturer, Semiconductor, Electrical & Electronic, Automotive Parts
    • Aftersales, Regulation&Homologation
    • Tokyo
    • ¥8,000,000~¥13,000,000

    In the automotive parts industry, it is one of the largest companies in Japan in the thermal systems, mobility systems, power train systems, electrification systems, and electronic systems businesses.
    Currently, we are focusing on four areas: electrification, connectivity, advanced safety/autonomous driving, and non-in-vehicle business (FA/agriculture)], and in particular, in the field of autonomous driving, we are conducting demonstration experiments on public roads for Lv4 autonomous driving, and are working towards the future of safe and secure mobility systems.

    【Recruitment Background】
    As the world shifts towards carbon neutrality and digitalization, the creation of new laws and regulations to respond to this is becoming more active in countries around the world, and these laws and regulations greatly affect business strategies and often become technology development goals.
    In order to achieve both the realization of an environmental and safe society and our business, we are strengthening our external relations activities that take the lead in laws and regulations, as well as legal compliance and certification support, and we are looking for people who can play an active role in this field.

    【Duties】
    In order to improve the legal compliance and competitiveness of products, we are in charge of responding to compliance with laws and regulations in each country, lobbying regulatory authorities (external relations), sharing information with planning, design, and sales departments, and obtaining certifications.

    Details.

  • Homologation Manager

    • Manufacturer, Manufacturer-Automotive
    • Aftersales, Regulation&Homologation
    • Tokyo
    • ¥9,000,000~¥13,000,000

    The company is a global leader in sustainable transportation solutions, providing high-quality commercial vehicles and services. The company has a strong presence in the Japanese market, offering innovative solutions that promote efficiency and sustainability in the transportation and logistics industry.

    The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.

    An industry-leading company in the field of heavy vehicles and engines is seeking dynamic professionals to join its team in Japan. With a strong commitment to quality and With a strong commitment to quality and sustainability, this is an exciting opportunity to be part of a company that's shaping the future of transportation.
    International working environment International working environment

    Details.

  • Service Operations /Customer Support

    • Energy & Infrastructure, Energy
    • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥7,500,000~¥14,000,000

    We are a start-up company that provides new options for disasters and under-infrastructured areas with innovative technologies that enable the recycling and use of water resources. The company is evolving into a global organization that brings together engineers and researchers from around the world while taking on global issues such as climate change and water scarcity. Currently in the business growth phase, we are aiming for further expansion with an IPO in sight, based on a mission of high social significance. Our 100-person organization is rooted in a culture where each individual can take on challenges with discretion and responsibility.

    This startup is pioneering innovative technologies that enable sustainable water circulation, offering vital solutions in times of disaster and in Tackling global issues such as climate change and water scarcity, the company is rapidly evolving into a global organization that attracts engineers and researchers from around the world. Now in a growth phase with an IPO on the horizon, it offers the opportunity to work on a mission with significant social impact. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges.

    You will be a core member responsible for business process optimization and quality improvement in the service operation of the product.

    Details.

  • Customer Support

    • Manufacturer, Manufacturer-Automotive, Micromobility, Transportation, Trafic, Software platform
    • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥4,000,000~¥6,500,000

    A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
    Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
    Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
    We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.

    The candidate will be responsible for responding to customer inquiries, resolving issues, taking action to improve service levels related to customer service, and developing support systems and mechanisms.
    The candidate will be responsible for planning, designing, and improving the efficiency of operations, especially in cooperation with partner companies, especially in the reception of user accidents and insurance responses, which occur on a regular basis.

    Details.

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