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After-sales jobs and career trends in the automotive industry
Trends in after-sales jobs
Accelerated digitization
With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.
Changes in Vehicle Structure
Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.
Support for internal combustion engine vehicles
Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.
Lack of mechanics
The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.
Job Listings
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Homologation Manager
- Manufacturer, Manufacturer-Automotive
- Aftersales, Regulation&Homologation
- Tokyo
- ¥9,000,000~¥13,000,000
The company is a global leader in sustainable transportation solutions, providing high-quality commercial vehicles and services. The company has a strong presence in the Japanese market, offering innovative solutions that promote efficiency and sustainability in the transportation and logistics industry.
The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.
An industry-leading company in the field of heavy vehicles and engines is seeking dynamic professionals to join its team in Japan. With a strong commitment to quality and With a strong commitment to quality and sustainability, this is an exciting opportunity to be part of a company that's shaping the future of transportation.
International working environment International working environment -
EV/ICE Service Engineer
- Manufacturer, Manufacturer-Automotive
- Aftersales, Warranty, Service Technician, Technical Help Desk, Aftersales Commercial
- Tokyo
- ¥6,000,000~¥9,000,000
A leading global automotive manufacturer operating in Japan, this company is committed to advancing sustainable mobility by accelerating the transition to electric vehicles. Their goal is to introduce innovative battery electric vehicle (BEV) products tailored for the Japanese market, supporting a cleaner and more environmentally friendly transportation future. Their goal is to introduce innovative battery electric vehicle (BEV) products tailored for the Japanese market, supporting a cleaner and more environmentally friendly transportation future.
As one of the world's leading automakers with operations in Japan, we are committed to promoting sustainable mobility by accelerating the transition to electric vehicles. We aim to support a cleaner, greener transportation future by introducing innovative battery electric vehicle (BEV) products suited to the Japanese market.
In this role you will function as the technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. In this role you will function as the technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. Some guidance from the supervisor is available to handle unusual situations. This function identifies suppliers and work with them to improve performance in quality, service, service, and quality management activities. Work is of a difficult nature in involving a high level of creativity and initiative. -
Quality Management (Recall, Warranty and Campaigns)
- Manufacturer, Manufacturer-Automotive
- Aftersales, Warranty, Regulation&Homologation, Service Technician
- Tokyo
- ¥8,000,000~¥12,500,000
This company represents a portfolio of premium vehicles that combine advanced engineering, refined design, and exceptional quality. reputation in the global automotive industry, it offers a diverse range of models to suit different customer lifestyles, from performance-oriented Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands out in the premium segment.
A premium automotive importer is looking for a new Quality Manager. You will be responsible for providing recall, campaign, and all quality-related You will be responsible for providing recall, campaign, and all quality-related support for all dealers, analyzing quality data and strategically implementing actions based on the findings, managing all warranty-related activities, and overseeing budget control as well as team management. activities, and overseeing budget control as well as team management.
The brand is known for sophisticated, high-performance vehicles that combine luxury and precision engineering. With a heritage rooted in motorsports, the brand has created vehicles that are visually appealing and mechanically advanced. From iconic sports cars to versatile SUVs, they offer a one-of-a-kind driving experience with unique design and unparalleled handling.
We are a European premium automotive importer looking for a new Quality Manager. The role will be responsible for providing recalls, campaigns, and quality-related support to dealers nationwide, analyzing quality data and strategically implementing measures. The role will also include overseeing warranty related activities, budget management, and team management. -
Service Engineer
- Manufacturer, Machinery, Equipment
- Aftersales, Service Technician
This Japan-based company, rooted in decades of engineering innovation, specializes in marine cargo handling solutions that enable the safe and Originating from a licensing agreement in the 1960s, it evolved through strategic partnerships to become part of a global technology group. Headquartered in Yokohama, it serves as a key regional hub offering a broad range of equipment -Leveraging global expertise while maintaining local agility, the expertise while maintaining local agility, the company is dedicated to sustainable innovation and long-term client partnerships that support safe, smart, and efficient maritime transport. Leveraging global expertise while maintaining local agility, the company is dedicated to sustainable innovation and long-term client partnerships that support safe, smart, and efficient maritime transport worldwide.
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Field Service Engineer
- Manufacturer, Machinery, Equipment
- Aftersales, Service Technician
- Tokyo
- ¥7,000,000~¥8,000,000
This company is a global manufacturer of advanced, fully automated machinery for high-precision tube and bar processing. With engineering roots in Germany and operations spanning Europe, Asia, and North America, it delivers cutting solutions that integrate cutting, chamfering, measuring, part Known for its commitment to innovation and efficiency, the company serves a wide range of industries, including automotive, manufacturing, and metal processing. Its lean organizational structure fosters agility and technical excellence, while ongoing investment in automation and engineering talent supports a wide range of industries, including automotive, manufacturing, and metal processing. Its lean organizational structure fosters agility and technical excellence, while ongoing investment in automation and engineering talent supports long-term growth and global customer satisfaction.
As a skilled Field Service Engineer, you will be supporting the installation, maintenance, and servicing of advanced industrial cutting machines in Japan. This role involves commissioning new equipment, performing machine setup and optimization, and providing both preventive and corrective maintenance. The engineer will also deliver technical training to customers and offer ongoing after-sales support to ensure long-term satisfaction. Frequent travel within Japan is required, with occasional assignments in other regions. Working independently, you will be tasked to be the main source of knowledge regarding the companies products, and will be tasked to continue developing your skills in troubleshooting and overall maintenance. -
Customer Success Solution Architect
- Manufacturer, Aerospace & Robotics, Machinery, Equipment, Software platform
- Mechanical, Sales・Service Engineer, Service Technician
- Shizuoka, Tokyo
- ¥6,000,000~¥9,000,000
A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.
Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.
You will be in charge of customer support for the automatic transfer service. You will be part of a team that aims to provide a good customer experience by quickly resolving customer issues and providing optimal solutions, with the goal of improving customer satisfaction and building long-term relationships with customers who use the service. -
Service Operations /Customer Support
- Energy & Infrastructure, Energy
- IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
- Tokyo
- ¥7,500,000~¥14,000,000
We are a start-up company that provides new options for disasters and under-infrastructured areas with innovative technologies that enable the recycling and use of water resources. The company is evolving into a global organization that brings together engineers and researchers from around the world while taking on global issues such as climate change and water scarcity. Currently in the business growth phase, we are aiming for further expansion with an IPO in sight, based on a mission of high social significance. Our 100-person organization is rooted in a culture where each individual can take on challenges with discretion and responsibility.
This startup is pioneering innovative technologies that enable sustainable water circulation, offering vital solutions in times of disaster and in Tackling global issues such as climate change and water scarcity, the company is rapidly evolving into a global organization that attracts engineers and researchers from around the world. Now in a growth phase with an IPO on the horizon, it offers the opportunity to work on a mission with significant social impact. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges.
You will be a core member responsible for business process optimization and quality improvement in the service operation of the product. -
Customer Support
- Manufacturer, Manufacturer-Automotive, Micromobility, Transportation, Trafic, Software platform
- IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
- Tokyo
- ¥4,000,000~¥6,500,000
A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.
The candidate will be responsible for responding to customer inquiries, resolving issues, taking action to improve service levels related to customer service, and developing support systems and mechanisms.
The candidate will be responsible for planning, designing, and improving the efficiency of operations, especially in cooperation with partner companies, especially in the reception of user accidents and insurance responses, which occur on a regular basis. -
After Services Engineer
- Manufacturer, Aerospace & Robotics, Machinery, Equipment, Software platform
- Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
- Shizuoka, Tokyo
- ¥4,000,000~¥7,000,000
A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.
Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.
You will be in charge of after-sales support operations for automated conveyor services.
In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships. -
Service Advisor
- Distribution & Retail
- Aftersales, Service Technician
- Tokyo
- ¥5,000,000~¥6,300,000
This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.
This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.
A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered. -
3D Printer Application Engineer
- Manufacturer, Semiconductor
- Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
- Tokyo
- ¥3,750,000~¥7,500,000
Founded in the mid-1980s, the company specializes in developing high-performance electronic components, including power semiconductors, integrated circuits, and sensors. It serves industries such as automotive, telecommunications, consumer electronics, and industrial equipment, providing reliable, energy-efficient solutions. It serves industries such as automotive, telecommunications, consumer electronics, and industrial equipment, providing reliable, energy-efficient solutions. The company has built a strong reputation for innovation and quality, expanding its global presence over the years. Its products play a vital role in powering systems across various sectors, from automotive electronics to smart devices. By continually investing in research and development, the company remains a key player in the evolving semiconductor industry.
You will be responsible for the installation and maintenance of metal 3D printer equipment used in industries such as medical devices and satellite parts. These printers are at the forefront of the manufacturing industry, and your role will involve both setting up the equipment at customer sites and providing regular maintenance. You'll work closely with manufacturers and senior engineers to ensure smooth installations and perform While English skills are not required at the time of joining, we encourage learning and will support you as you The role offers a stable work environment with minimal overtime and plenty of opportunities for growth, supported by a team. The role offers a stable work environment with minimal overtime and plenty of opportunities for growth, supported by a team of experienced professionals.
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Aftersales Manager
- Distribution & Retail
- Aftersales, Warranty, Aftersales Commercial, Parts & Accessories
- Kanagawa
- ¥8,000,000~¥12,000,000
A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.
In this role, you will oversee all service operations of the luxury automotive dealership, ensuring the highest customer satisfaction, operational efficiency, and financial performance. This role is critical to ensuring the reputation of the luxury brand through exceptional service delivery, operational planning, and team leadership.
In this role you will oversee all service operations for a luxury automotive dealership, ensuring the highest standards of customer satisfaction, operational efficiency, and financial performance. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership.
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