After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

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  • Tire Area Sales Representative|タイヤエリア営業担当

    • Manufacturer, Automotive Parts
    • Sales, Area・Regional Sales, Aftersales Commercial
    • Tokyo
    • ¥6,000,000~¥7,500,000

    この企業は、ある多国籍タイヤメーカーの日本法人です。乗用車、オートバイ、商用車など、さまざまな車両向けの高性能タイヤの輸入および販売を専門としています。プレミアムかつラグジュアリーブランドとしての強いアイデンティティを持ち、モータースポーツとの関わりでも広く知られています。

    This company is the Japanese subsidiary of a multinational tire manufacturer. It specializes in the import and distribution of high-performance tires for various vehicles, including passenger cars, motorcycles, and commercial vehicles. The company maintains a strong premium/luxury brand identity and is widely known for its association with motorsports.

    営業担当者として、関東エリアのタイヤ販売店との関係を管理・拡大する責任を担っていただきます。ヨーロッパ本社およびグローバルチームと連携し、プロフェッショナルな営業活動の一環として業務を行っていただきます。
    主な目標は、販売量の拡大、市場シェアの増加、そして高級車ディーラーへの製品プロモーション、販売店サポート、テリトリー管理を通じて顧客満足度を高めることです。

    As a B2B Sales Representative, you will be responsible for managing and growing relationships with tire dealers across the Kanto area. You will work with teams from the European HQ and global teams as part of a professional sales operation. Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, and territory management.

    Details.

  • Field Service Engineer

    • Manufacturer, Machinery, Equipment
    • Mechanical, Sales・Service Engineer, Service Technician
    • Kanagawa
    • ¥4,600,000~¥5,200,000

    A leading global manufacturer specializing in heavy machinery and construction equipment, this company boasts a dominant market share in the large crane sector, particularly excelling in ultra-heavy cranes capable of lifting loads exceeding 1,000 tons. With over 70 years of innovation and expertise, it serves major infrastructure projects worldwide, including highways, bridges, power plants, and wind energy installations. The company maintains a strong presence in Japan and other key markets, offering comprehensive after-sales support, assembly, maintenance, and field service through a dedicated team of engineers. Committed to technical excellence and customer satisfaction, it invests heavily in employee training and international collaboration, ensuring its position as a market leader with a robust global footprint and continuous growth.

    As a Field Service Engineer, you will be responsible for the on-site delivery, assembly, maintenance, and troubleshooting of some of the world’s largest mobile cranes, used in major infrastructure projects such as power plants, wind farms, and bridge construction. This is a hands-on role that involves working closely with customers to ensure proper installation and performance of highly specialized heavy equipment. You’ll conduct technical inspections, diagnose and resolve mechanical or electronic issues, and provide after-sales support that meets the highest industry standards. The role offers the opportunity to work with cutting-edge machinery and apply your English skills in reading technical documentation and communicating with global teams, including participation in training programs overseas.

    Details.

  • Customer Support |カスタマーサポート

    • Manufacturer, Manufacturer-Automotive, Micromobility, Software platform, Transportation, Trafic
    • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥4,000,000~¥6,500,000

    マイクロモビリティの普及を目指し、電動キックボードや電動自転車のシェアリングサービスを提供するスタートアップ企業です。
    都市部を中心にステーションを設置し、短距離移動を手軽かつ効率的にする仕組みを展開しています。
    専用アプリで簡単に利用でき、持続可能な移動手段として注目されています。
    環境負荷を軽減し、都市の交通課題の解決とともに、地方の交通課題の解決を含めた持続可能なモビリティサービスを展開しています。

    お客様から寄せられる問い合わせ対応、および、その問題解決、またカスタマー対応にあたって関連するサービスレベルの向上に向けたアクション、サポート体制や仕組みづくりを担当頂きます。
    特に一定発生する、利用者の事故受付、保険対応において、提携企業様との連携を中心にオペレーションの企画、設計、効率化を担っていただきます。

    Details.

  • After Services Engineer|アフターサービスエンジニア

    • Manufacturer, Aerospace & Robotics, Machinery, Equipment, Software platform
    • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
    • Shizuoka, Tokyo
    • ¥4,000,000~¥7,000,000

    自動運転レベル4を実現した屋外型自動搬送サービスを工場や物流倉庫などの閉鎖環境向けに提供している物流スタートアップです。自動車・モビリティ機器の大手メーカーと自動運転ソフトウェア開発企業の共同出資により設立され、2022年から自動運転EVの量産を開始、現在既に40拠点以上の日本国内のお客様にサービスの提供を開始しています。

    更に、導入支援サービス・運行管理システム・メンテナンスサービス・保険などをパッケージ化したRaaS型サービスで、ゴルフカーをベースとした小型EVと、公道向けに基本設計された自動運転システムを転用することで、複雑な屋外環境にも適用可能な自動搬送サービスを実現。今後全国数百箇所でのサービス拡大・運用に向け組織体制を拡充している、勢いのある会社です。

    自動搬送サービスのアフターサポート業務を担当頂きます。
    修理やメンテナンス等のリアクティブなサポートだけでなく、お客様の満足度向上と長期的な関係構築を目的に、お客様の課題解決を迅速に行い、より良い顧客体験を提供することを目指すチームの一員として活躍していただきます。

    Details.

  • Aftersales Manager

    • Distribution & Retail
    • Aftersales, Warranty, Aftersales Commercial, Parts & Accessories
    • Kanagawa
    • ¥8,000,000~¥12,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to grow in Japan and is looking for enthusiastic talents to become part of their excellence. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    この役割では、ラグジュアリー自動車ディーラーシップのすべてのサービス業務を監督し、最高の顧客満足度、業務効率、財務パフォーマンスを確保します。この役割は、卓越したサービス提供、業務計画、チームリーダーシップを通じて、ラグジュアリーブランドの評判を保証する上で非常に重要です。

    In this role you will oversee all service operations for a luxury automotive dealership, ensuring the highest standards of customer satisfaction, operational efficiency, and financial performance. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership.

    Details.

  • Customer Satisfaction Engineer

    • Manufacturer, Automotive Parts
    • Aftersales, Service Technician, QC・QA
    • Kanagawa
    • ¥8,000,000~¥10,000,000

    安全で持続可能なモビリティの未来を目指すグローバルなテクノロジー企業で、主に自動車分野のソフトウェアおよびハードウェアソリューションを提供しています。同社の事業は自動車の高度な安全システム、接続性、電気アーキテクチャに焦点を当て、OEM(自動車メーカー)向けに設計・開発を行っています。また、データと電力の分配機能においても業界をリードし、次世代の車両アーキテクチャの設計において重要な役割を果たしています​

    世界77か所以上の拠点で事業を展開し、特にコネクテッドカーやセンサー、電動車両向けのソリューション開発に力を入れています。さらに、カーボンニュートラル実現に向けて持続可能な取り組みも推進しています

    カスタマー サティスファクション エンジニアとして、製品品質に関する業務の管理と実行を担当していただきます。お客様と当社エンジニアリングチーム/工場とのコミュニケーションとチーム構築を担い、双方の視点から最善の問題解決策を検討する品質管理業務に従事していただきます。

    Details.

  • Automotive Service Technician

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kagoshima
    • ¥3,000,000~¥4,000,000

    法人向けレンタカー事業の運営や、全国各地での正規ディーラー運営、車両販売事業など、多岐にわたる自動車関連事業に取り組んでいます。
    お客様とのコミュニケーションを通じたニーズの把握や、社員の自主性を尊重することで、「お客様の満足を実現するために社員が会社の方向性に共感し、共に実現する企業」を目指しています。

    We are engaged in a wide range of automotive-related businesses, including the operation of a rental car service for corporations, the operation of authorized dealerships nationwide, and vehicle sales.
    Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where employees empathize with the company's direction and work together to achieve customer satisfaction.

    この職種では、車両の点検や修理を担当し、車検や各種点検、タイヤやオイル交換などの一般整備、専用ツールを使った故障診断・修理、カー用品やオプションパーツの取付け、お客様への整備説明や提案を行います。その他、関連業務も含まれます。

    Details.

  • Mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Okinawa
    • ¥3,000,000~¥4,000,000

    法人向けレンタカー事業の運営や、全国各地での正規ディーラー運営、車両販売事業など、多岐にわたる自動車関連事業に取り組んでいます。
    お客様とのコミュニケーションを通じたニーズの把握や、社員の自主性を尊重することで、「お客様の満足を実現するために社員が会社の方向性に共感し、共に実現する企業」を目指しています。

    We are engaged in a wide range of automotive-related businesses, including the operation of a rental car service for corporations, the operation of authorized dealerships nationwide, and vehicle sales.
    Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where employees empathize with the company's direction and work together to achieve customer satisfaction.

    日本で拡大中のディーラーが、新しいメカニックを募集しています。強力なEVブランドをサポートし、信頼性の高い技術サポートを通じて最高の顧客満足を保証するためです.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kanagawa
    • ¥4,500,000~¥7,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to grow in Japan and is looking for enthusiastic talents to become part of their excellence. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    この役職は、顧客との連絡を取りながら、サービスエントリー、予約管理、修理内容の説明など、テクニカルアシスタンス業務を担当します。また、定期メンテナンスや修理時間の管理、パフォーマンス指標の管理を通じて、ビジネスの成長をサポートします。

    This position is responsible for technical assistance tasks such as service entry, reservation management, and explaining repair details while maintaining communication with customers. Additionally, it supports business growth through managing regular maintenance, repair times, and performance metrics.

    Details.

  • Luxury Car Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥7,000,000

    A strong luxury car dealer which won several awards and expansion plans.

    高級車ディーラーのサービスアドバイザーとして、世界最高の自動車にふさわしいサービスを提供するチャンスです。

    Details.

  • Mechanic 整備士

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥4,000,000~¥5,500,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. It is distinct from the brand’s national subsidiary and operates as a certified retailer under its authorization. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    この企業は、日本における欧州プレミアム車の正規ディーラーグループであり、主に東京都心部で事業を展開しています。ブランドの日本法人とは別組織であり、その認可を受けた正規販売店として運営されています。他のディーラーとは異なり、非常に高いインセンティブが用意されているほか、インポーター(輸入元)への転籍のチャンスもあります。


    最新テクノロジーを活用し、高級ドイツ車メーカーディーラーのプロフェッショナルチームに参加するユニークな機会が最近提供されました。

    Details.

  • Aircraft Maintenance Engineer – Flying Car Development

    • Manufacturer, Aerospace & Robotics
    • Aftersales, Service Technician
    • Aichi
    • ¥5,000,000~¥10,000,000

    A pioneering startup in advanced air mobility, founded in 2018, is leading the development of cutting-edge eVTOL (flying car) technology to transform transportation. With a diverse team from automotive, aerospace, consulting, and startup sectors, the company offers a fast-paced, hands-on environment where employees shape the future of urban and regional mobility. Now expanding its business through market research, new business models, proof-of-concept testing, and strategic partnerships, this is a rare chance to join a team driving a once-in-a-century mobility revolution.

    Join the pioneering team behind Japan’s leading flying car project, as a Maintenance Engineer responsible for both hands-on aircraft maintenance and the development of internal maintenance systems.

    You will be actively involved from the development phase, supporting flight tests, delivery inspections, and after-delivery maintenance, while also helping to build training and manual infrastructure. This is a rare opportunity to help shape the future of urban air mobility from the ground up.

    Details.

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