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After-sales jobs and career trends in the automotive industry
Trends in after-sales jobs
Accelerated digitization
With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.
Changes in Vehicle Structure
Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.
Support for internal combustion engine vehicles
Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.
Lack of mechanics
The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.
Job Listings
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Service Technician (Body/Paint)|Automobile maintenance and sheet metal painting staff
- Logistics & Transportation, Transportation, Trafic
- Mechanical, Sales・Service Engineer, Service Technician
- Fukuoka, Hokkaido, Tokyo, Saitama, Osaka
- ¥4,700,000~¥6,100,000
As an infrastructure company that supports urban mobility, we are developing an overwhelmingly large parking network in Japan and abroad. In addition, the company is expanding new mobility services such as ride-sharing and car-sharing, building a next-generation mobility infrastructure that connects people to the city, and developing various businesses such as car rental and related financial services.
In addition to its stable business foundation, the company is actively developing new services utilizing digital technology, and sustainable growth is expected. The company is expanding not only domestically but also globally, currently operating overseas in seven countries including the UK, Australia, and New Zealand, providing an environment where you can be involved in large-scale challenges. We are currently expanding overseas in seven countries, including the United Kingdom, Australia, and New Zealand, providing an environment in which you can be involved in large-scale challenges.
We are looking for an experienced car sharing and car rental professional to join our team. We mainly repair bumpers, doors, and fenders, and some of our plants also offer glass repair services. -
Customer Support
- Manufacturer, Machinery, Equipment
- Aftersales, Technical Help Desk, Call Center Operations
- Osaka
- ¥6,300,000~¥6,500,000
This company is a global leader in factory automation and sensing technologies, providing a wide range of innovative products such as sensors, measuring instruments, vision systems, and microscopes. Headquartered in Japan and operating in numerous countries worldwide, it is known for its strong direct sales approach and commitment to delivering high-value technical solutions that support manufacturing productivity and quality improvement. The organization emphasizes speed, innovation, and quality improvement. organization emphasizes speed, innovation, and customer-centric problem solving, enabling clients across various industries to optimize their processes with cutting-edge automation and inspection technologies.
This is a technical support position in which you will accurately assess the situation over the phone and provide easy-to-understand solutions to technical questions and issues related to PLCs and other control equipment from customers. -
Warranty Specialist
- Manufacturer, Manufacturer-Automotive
- Aftersales, Warranty
- Tokyo
- ¥6,500,000~¥9,500,000
This company represents a portfolio of premium vehicles that combine advanced engineering, refined design, and exceptional quality. reputation in the global automotive industry, it offers a diverse range of models to suit different customer lifestyles, from performance-oriented Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands Its focus on innovation, safety, and customer satisfaction ensures a driving and ownership experience that stands out in the premium segment.
A famous automotive importer is looking for a new Warranty Specialist. The role is responsible for managing and administering all aspects of warranty operations, including claim processing, data analysis, policy and procedure updates, warranty audits, pricing strategy, dealer support, training, and training. The role is responsible for managing and administering all aspects of warranty operations, including claim processing, data analysis, policy and procedure updates, warranty audits, pricing strategy, dealer support, training, and quality management activities to ensure effective warranty and service operations. and quality management activities to ensure effective warranty and service operations.
Premium Automotive Importer is seeking a new Warranty Specialist. This position is responsible for managing and administering all aspects of warranty operations, including claims processing, data analysis, policy and procedure updates, warranty audits, pricing strategies, dealer support, training, and quality control operations to ensure effective warranty and service operations. -
Quality Assurance Service Engineer
- Manufacturer, Automotive Parts, Software platform
- Aftersales, Service Technician
- Kanagawa
- ¥6,000,000~¥7,500,000
A joint venture established by a German and a Japanese automotive parts manufacturer to provide climate control systems for vehicles. The joint venture develops heating and air conditioning solutions for buses, trucks, construction vehicles, campers, and other special-purpose vehicles to support improved vehicle comfort and safety in the Japanese market. The joint venture's main strengths are in auxiliary heaters and climate control systems, and it offers sales and after-sales service throughout Japan.
◆Top Share Manufacturer of Heating Systems for Commercial Vehicles
The joint venture between a Japanese company with sales of about 1.5 billion yen in the Japanese commercial vehicle heating system industry and a foreign company with worldwide sales of about 50 billion yen. The company was established as a joint venture between a Japanese company with sales of approximately 1.5 billion yen in the Japanese commercial vehicle heating system industry and a foreign company with worldwide sales of approximately 50 billion yen, and has over 50% market share in Japan.
The company is a joint venture between a Japanese company with sales of approximately 1.5 billion yen and a foreign company with worldwide sales of approximately 50 billion yen.
Be in charge of quality contact/service directly related to customers.
Maintain good quality and increase customer satisfaction through training and other prompt response services. -
Mobility Service Technician|Mobility Service Technician Support
- Manufacturer, Manufacturer-Automotive
- Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
- Tokyo
- ¥4,000,000~¥6,000,000
A company dedicated to helping businesses and public transportation providers transition to electric vehicle (EV) fleets and reduce their carbon footprint. Their mission is to simplify EV adoption by offering comprehensive support, including fleet planning, charging optimization, and energy
With a proven track record in deploying commercial EVs for major logistics and transportation companies, they provide technology-driven By leveraging vehicle and charging data, they enable By leveraging vehicle and charging data, they enable businesses to make smarter, more sustainable mobility decisions.
The front-line engineer is responsible for the installation, inspection, and trouble-shooting of commercial EVs and chargers onsite, and supports stable operation onsite through the selection, procurement, and installation of EV vehicles and chargers, as well as trouble-shooting and inspections after installation. You will also provide technical support for telematics equipment connection and communication, and lead the introduction and operation of next-generation mobility from a technical perspective. -
Investigation of laws and regulations related to technology development and product specifications, acquisition of certification, and external relations
- Manufacturer, Semiconductor, Electrical & Electronic, Automotive Parts
- Aftersales, Regulation&Homologation
- Tokyo
- ¥8,000,000~¥13,000,000
In the automotive parts industry, it is one of the largest companies in Japan in the thermal systems, mobility systems, power train systems, electrification systems, and electronic systems businesses.
Currently, we are focusing on four areas: electrification, connectivity, advanced safety/autonomous driving, and non-in-vehicle business (FA/agriculture)], and in particular, in the field of autonomous driving, we are conducting demonstration experiments on public roads for Lv4 autonomous driving, and are working towards the future of safe and secure mobility systems.
【Recruitment Background】
As the world shifts towards carbon neutrality and digitalization, the creation of new laws and regulations to respond to this is becoming more active in countries around the world, and these laws and regulations greatly affect business strategies and often become technology development goals.
In order to achieve both the realization of an environmental and safe society and our business, we are strengthening our external relations activities that take the lead in laws and regulations, as well as legal compliance and certification support, and we are looking for people who can play an active role in this field.
【Duties】
In order to improve the legal compliance and competitiveness of products, we are in charge of responding to compliance with laws and regulations in each country, lobbying regulatory authorities (external relations), sharing information with planning, design, and sales departments, and obtaining certifications. -
Customer Support
- Manufacturer, Manufacturer-Automotive, Micromobility, Software platform, Transportation, Trafic
- IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
- Tokyo
- ¥4,000,000~¥6,500,000
A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.
The candidate will be responsible for responding to customer inquiries, resolving issues, taking action to improve service levels related to customer service, and developing support systems and mechanisms.
The candidate will be responsible for planning, designing, and improving the efficiency of operations, especially in cooperation with partner companies, especially in the reception of user accidents and insurance responses, which occur on a regular basis. -
After Services Engineer
- Manufacturer, Aerospace & Robotics, Machinery, Equipment, Software platform
- Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
- Shizuoka, Tokyo
- ¥4,500,000~¥8,500,000
A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.
Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.
You will be in charge of after-sales support operations for automated conveyor services.
In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships. -
Service Advisor
- Distribution & Retail
- Aftersales, Service Technician
- Tokyo
- ¥5,000,000~¥6,300,000
This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.
This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.
A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered. -
Afterservice Manager
- Distribution & Retail
- Aftersales, Warranty, Aftersales Commercial, Parts & Accessories
- Kanagawa
- ¥8,000,000~¥12,000,000
A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.
The Service Manager manages and supervises all aspects of the service department and related operations, and is responsible for the department's profitability, including staffing, operational efficiency, and profitability.
We formulate business plans including setting sales targets for the service department, set various management goals (KPIs) necessary to maintain productivity and efficiency of service operations, including personnel and facility operation plans to achieve them, and implement management measures.
The service manager aims to expand the division's business, achieve various internal and external KPIs, including ensuring profitability and improving customer satisfaction, and contribute to the brand's handling in accordance with the company's MVV. -
Customer Satisfaction Engineer
- Manufacturer, Automotive Parts
- Aftersales, Service Technician, QC・QA
- Kanagawa
- ¥8,000,000~¥10,000,000
It is a global technology company that provides electrification, autonomous driving, and connected technologies for automobiles.
With vehicle electrical/electronic architecture, software, and ADAS at its core, we are developing solutions that support next-generation mobility.
We play a key role in the design of next-generation vehicle architectures,
with locations around the world promoting the development of solutions for connected cars, sensors, and electric vehicles, as well as working towards carbon neutrality.
As a Customer Satisfaction Engineer, you'll be responsible for managing and executing product quality work. You will be responsible for communication and team building between customers and our engineering team/factory, and you will be engaged in quality control work to consider the best problem solution from both perspectives.
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mechanic
- Distribution & Retail
- Aftersales, Service Technician
- Okinawa
- ¥3,000,000~¥4,000,000
We are engaged in a wide range of automobile-related businesses, including the operation of the corporate car rental business, the operation of authorized dealers throughout Japan, and the vehicle sales business.
By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be a company where employees sympathize with the company's direction and realize it together to achieve customer satisfaction.
Dealers expanding in Japan are looking for new mechanics. Because it supports strong EV brands and ensures the best customer satisfaction through reliable technical support.
Consultation
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