After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

Occupations

Job Listings

1 2

Call center manager
- Manufacturer, Manufacturer-Automotive
- Consulting, Operational Consultant, Technical Help Desk
- Kanagawa
- ¥8,000,000～¥10,000,000
■We are a Japanese subsidiary of a world-class automobile manufacturer.
In addition to the passenger car division, which has remained strong as in the past, our role in Japan is also growing by the day, as needs for commercial vehicles such as sightseeing buses are rapidly increasing due to the recent increase in the number of tourists visiting Japan.
As a global automotive manufacturer, our work is characterized by a wide range of activities and great satisfaction.
There is an atmosphere of freedom to work with a great deal of discretion, leaving the process of getting there up to the individual in charge, as long as the results are solid.

This is a call center supervisory position for a global automotive manufacturer.
Electric vehicles are currently the mainstay of our products, and how to increase their sales in Japan is both important and a challenge.
The key is how to increase the number of touch points with customers and how to reflect customer feedback in products.
The appeal of this program is that it allows us to create and operate a cutting-edge sales model, utilizing the knowledge we have accumulated over the course of our careers and in the past.

Details.
Aircraft Maintenance Engineer - Flying Car Development
- Manufacturer, Aerospace & Robotics
- Aftersales, Service Technician
- Aichi
- ¥5,000,000～¥10,000,000
A pioneering startup in advanced air mobility, founded in 2018, is leading the development of cutting-edge eVTOL (flying car) technology to transform With a diverse team from automotive, aerospace, consulting, and startup sectors, the company offers a fast-paced, hands-on environment where employees shape the future of urban and regional mobility. With a diverse team from automotive, aerospace, consulting, and startup sectors, the company offers a fast-paced, hands-on environment where employees shape the future of urban and regional mobility. Now expanding its business through market research, new business models, proof-of-concept testing, and strategic partnerships, this is a rare chance to join a team driving a once-in-a-century mobility revolution.

Join the pioneering team behind Japan's leading flying car project, as a Maintenance Engineer responsible for both hands-on aircraft maintenance and the development of internal maintenance systems.

You will be actively involved from the development phase, supporting flight tests, delivery inspections, and after-delivery maintenance, while also This is a rare opportunity to help shape the future of urban air mobility from the ground up.

Details.
Homologation
- Aftersales, Regulation＆Homologation
- Tokyo
- ¥8,000,000～¥10,000,000
For this position, you would be the main person in charge of homologation services in Japan having close engagement to an top-importer as your main client. For this position, you would be the main person in charge of homologation services in Japan having close engagement to an top-importer as your main client.

Details.
European Brand Mechanic
- Distribution & Retail
- Aftersales, Service Technician
- Kanagawa
- ¥3,460,000～¥5,200,000
A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

In this role you will be responsible for vehicle diagnostics, maintenance, and repair work, ensuring that all Ferrari vehicles meet the highest The role includes reconditioning used cars to restore them to optimal condition, as well as preparing new cars for delivery to customers. Additionally, the mechanic will provide general support for warranty and non-warranty inspections, assisting in the This position requires expertise in high-performance vehicles and a strong focus on maintaining the Ferrari brand's commitment to quality. This position requires expertise in high-performance vehicles and a strong focus on maintaining the Ferrari brand's commitment to quality and customer satisfaction.

Details.
Service Technician
- Manufacturer, Manufacturer-Automotive
- Aftersales, Service Technician
- Osaka
- ¥5,000,000～¥7,000,000
■We are a Japanese subsidiary of a world-class automobile manufacturer.
In addition to the passenger car division, which has remained strong as in the past, our role in Japan is also growing by the day, as needs for commercial vehicles such as sightseeing buses are rapidly increasing due to the recent increase in the number of tourists visiting Japan.
As a global automotive manufacturer, our work is characterized by a wide range of activities and great satisfaction.
There is an atmosphere of freedom to work with a great deal of discretion, leaving the process of getting there up to the individual in charge, as long as the results are solid.

You will be involved as a cutting-edge early member of the next generation automotive specialty.

Details.