Register

JP

JOB ID 24705

Customer Satisfaction Engineer

  • Manufacturer, Automotive Parts
  • Aftersales, Service Technician, QC・QA
  • Kanagawa
  • ¥8,000,000～¥10,000,000

It is a global technology company that provides electrification, autonomous driving, and connected technologies for automobiles.
With vehicle electrical/electronic architecture, software, and ADAS at its core, we are developing solutions that support next-generation mobility.


We play a key role in the design of next-generation vehicle architectures,
with locations around the world promoting the development of solutions for connected cars, sensors, and electric vehicles, as well as working towards carbon neutrality.

As a Customer Satisfaction Engineer, you'll be responsible for managing and executing product quality work. You will be responsible for communication and team building between customers and our engineering team/factory, and you will be engaged in quality control work to consider the best problem solution from both perspectives.

Apply for this job

Job Description

  • Responsibilities
    Act as a customer contact to gather quality information and provide those requirements and customer feedback to the team in a timely manner
    Be responsible for customer interface to collect the quality information, provide to a team with those requirements and customer voice in a timely manner
     Be aware of product delivery quality at customer assembly location, and performance in market

     Use and maintain Traceability System (called QSYS) for tracking the status of problem solving and customer report
    Use and maintain Traceability System (called QSYS) with utilizing the local documents for tracking the status of problem solving and customer reports
     Participate in conference calls as needed to accomplish the three roles above.
    Participate in the necessary conference calls to accomplish the above 3 responsibilities
     Attend meetings with customers and regularly report progress on assigned action items
    Attend customer meetings, complete assigned action items and regularly report on progress
     Provide customers with a quality management system to support flawless start-up activities and gain customer confidence
    Support Flawless Launch Activities, and deliver quality management system to customer(s) to get customer's confidence
  • Requirements
     Bachelor's degree of engineering
    Bachelor's degree of engineering
     Strong Interpersonal skills to establish and maintain good relationship with customers, and work
    effectively in a global team. skill to establish and maintain good relationships with customers, and work
    effectively in a global team.
     Native level Japanese, Business level English

    Japanese Speaking (native) with English good Skills
     Computer skills (MS Office)
  • Preferred
     Innovative and out-of-the-box thinker
    You are Innovative: Challenge us to think outside the box, creating solutions which will
    enhance our technology landscape.
     Self-motivated and have a strong passion for achieving results.
    Self-motivated and have a strong passion for achieving results.
     Have a high sense of responsibility for your own actions and act as an owner Self-motivated and have a strong passion for achieving results.
    High responsibility for own actions and able to act like an owner.
  • Location
    Kanagawa
  • Work Style
    In-office work only, Remote working possible
  • Salary
    ¥8,000,000～¥10,000,000
  • Attractive
    Points
    Secondary JOB possible, Over 50% Mid-Career Hires, Foreign capital company, Make use of languages

Apply for this job

Return to list

Consultation

Our expert team is dedicated to empowering your career change, crafting tailored career plans, and securing the best job opportunities in the automotive and mobility sectors.

Connect with Us

Search by Industry

Search by Job Type

Search by Location