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JP

JOB ID 26274

Customer Support

  • Manufacturer, Machinery, Equipment
  • Aftersales, Technical Help Desk, Call Center Operations
  • Osaka
  • ¥6,300,000～¥6,500,000

This company is a global leader in factory automation and sensing technologies, providing a wide range of innovative products such as sensors, measuring instruments, vision systems, and microscopes. Headquartered in Japan and operating in numerous countries worldwide, it is known for its strong direct sales approach and commitment to delivering high-value technical solutions that support manufacturing productivity and quality improvement. The organization emphasizes speed, innovation, and quality improvement. organization emphasizes speed, innovation, and customer-centric problem solving, enabling clients across various industries to optimize their processes with cutting-edge automation and inspection technologies.

This is a technical support position in which you will accurately assess the situation over the phone and provide easy-to-understand solutions to technical questions and issues related to PLCs and other control equipment from customers.

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Job Description

  • Responsibilities
    Technical support over the phone regarding PLCs and other control equipment
    ・Hearing customer situations, organizing and resolving technical issues logically
    ・Sharing information and proposing improvements through collaboration with internal sales and technical departments
  • Requirements
    High communication skills in handling phone calls
    ・Ability to think logically to understand and explain the mechanism of control devices that combine functions to realize
  • Preferred
    -Experience using PLCs (design, maintenance, start-up, etc.)
    -Experience debugging control programs
    -Experience in equipment development and technical support in the factory automation industry
  • Location
    Osaka
  • Work Style
    In-office work only
  • Salary
    ¥6,300,000～¥6,500,000
  • Attractive
    Points
    Japanese company with global opportunities, Listed company, Childcare support system, Make use of languages, Weekends and holidays off, Major corporation

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