After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

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  • Customer Satisfaction Engineer

    • Manufacturer, Automotive Parts
    • Aftersales, Service Technician, QC・QA
    • Kanagawa
    • ¥8,000,000~¥10,000,000

    It is a global technology company that provides electrification, autonomous driving, and connected technologies for automobiles.
    With vehicle electrical/electronic architecture, software, and ADAS at its core, we are developing solutions that support next-generation mobility.


    We play a key role in the design of next-generation vehicle architectures,
    with locations around the world promoting the development of solutions for connected cars, sensors, and electric vehicles, as well as working towards carbon neutrality.

    As a Customer Satisfaction Engineer, you'll be responsible for managing and executing product quality work. You will be responsible for communication and team building between customers and our engineering team/factory, and you will be engaged in quality control work to consider the best problem solution from both perspectives.

    Details.

  • mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Okinawa
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automobile-related businesses, including the operation of the corporate car rental business, the operation of authorized dealers throughout Japan, and the vehicle sales business.
    By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be a company where employees sympathize with the company's direction and realize it together to achieve customer satisfaction.


    Dealers expanding in Japan are looking for new mechanics. Because it supports strong EV brands and ensures the best customer satisfaction through reliable technical support.

    Details.

  • Automotive Service Technician

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kagoshima
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automobile-related businesses, including the operation of the corporate car rental business, the operation of authorized dealers throughout Japan, and the vehicle sales business.
    By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be a company where employees sympathize with the company's direction and realize it together to achieve customer satisfaction.


    In this position, you will be in charge of vehicle inspection and repair, vehicle inspection and various inspections, general maintenance such as tire and oil changes, fault diagnosis and repair using special tools, installation of car accessories and optional parts, and maintenance explanations and proposals to customers. Other related tasks are also included.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kanagawa
    • ¥4,500,000~¥7,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    This position is responsible for technical assistance duties, including service entry, appointment management, and repair descriptions, while maintaining contact with customers. The position will also support business growth by managing scheduled maintenance and repair hours and performance metrics.

    This position is responsible for technical assistance tasks such as service entry, reservation management, and explaining repair details while maintaining communication with customers. Additionally, it supports business growth through managing regular maintenance, repair times, and performance metrics.

    Details.

  • Luxury Car Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥7,000,000

    A strong luxury car dealer which won several awards and expansion plans.

    As a service advisor for a luxury car dealership, you will have the opportunity to provide service worthy of the world's finest automobiles.

    Details.

  • Mechanic Mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥4,000,000~¥5,500,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.


    A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.

    Details.

  • Tire Area Sales Representative

    • Manufacturer, Automotive Parts
    • Sales, Area・Regional Sales, Aftersales Commercial
    • Tokyo, Osaka
    • ¥5,000,000~¥6,600,000

    This company is the Japanese subsidiary of a multinational tire manufacturer. It specializes in the import and distribution of high-performance tires for a variety of vehicles, including passenger cars, motorcycles, and commercial vehicles. It has a strong identity as a premium and luxury brand and is widely known for its involvement in motorsports.

    It specializes in the import and distribution of high-performance tires for various vehicles, including passenger cars, motorcycles, and commercial vehicles. The company maintains a strong premium/luxury brand identity and is widely known for its association with motorsports. The company maintains a strong premium/luxury brand identity and is widely known for its association with motorsports.

    As a Sales Representative, you will be responsible for managing and expanding relationships with tire dealers in the Kanto area. You will work closely with the European headquarters and global team as part of a professional sales effort.
    Your main goals will be to increase sales volume, increase market share, and increase customer satisfaction through product promotion to luxury car dealers, dealer support, and territory management.

    As a B2B Sales Representative, you will be responsible for managing and growing relationships with tire dealers across the Kanto area. Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, dealer support, and a strong customer satisfaction. Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, and territory Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, and territory management.

    Details.

  • Service Engineer

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kanagawa
    • ¥3,500,000~¥5,500,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    At an authorized dealership for imported cars, you will be responsible for vehicle inspection, maintenance, fault diagnosis, and repair work.
    You will acquire specialized skills through the latest diagnostic equipment and manufacturer training, and provide high-quality after-sales service.

    Details.

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