After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

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  • Customer Support

    • Manufacturer, Manufacturer-Automotive, Micromobility, Software platform, Transportation, Trafic
    • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥4,000,000~¥6,500,000

    A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
    Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
    Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
    We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.

    The candidate will be responsible for responding to customer inquiries, resolving issues, taking action to improve service levels related to customer service, and developing support systems and mechanisms.
    The candidate will be responsible for planning, designing, and improving the efficiency of operations, especially in cooperation with partner companies, especially in the reception of user accidents and insurance responses, which occur on a regular basis.

    Details.

  • After Services Engineer

    • Manufacturer, Aerospace & Robotics, Machinery, Equipment, Software platform
    • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
    • Shizuoka, Tokyo
    • ¥4,500,000~¥8,500,000

    A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.

    Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.

    You will be in charge of after-sales support operations for automated conveyor services.
    In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥6,300,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.


    A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.

    Details.

  • Afterservice Manager

    • Distribution & Retail
    • Aftersales, Warranty, Aftersales Commercial, Parts & Accessories
    • Kanagawa
    • ¥8,000,000~¥12,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    The Service Manager manages and supervises all aspects of the service department and related operations, and is responsible for the department's profitability, including staffing, operational efficiency, and profitability. 
    We formulate business plans including setting sales targets for the service department, set various management goals (KPIs) necessary to maintain productivity and efficiency of service operations, including personnel and facility operation plans to achieve them, and implement management measures.
    The service manager aims to expand the division's business, achieve various internal and external KPIs, including ensuring profitability and improving customer satisfaction, and contribute to the brand's handling in accordance with the company's MVV.

    Details.

  • Customer Satisfaction Engineer

    • Manufacturer, Automotive Parts
    • Aftersales, Service Technician, QC・QA
    • Kanagawa
    • ¥8,000,000~¥10,000,000

    It is a global technology company that provides electrification, autonomous driving, and connected technologies for automobiles.
    With vehicle electrical/electronic architecture, software, and ADAS at its core, we are developing solutions that support next-generation mobility.


    We play a key role in the design of next-generation vehicle architectures,
    with locations around the world promoting the development of solutions for connected cars, sensors, and electric vehicles, as well as working towards carbon neutrality.

    As a Customer Satisfaction Engineer, you'll be responsible for managing and executing product quality work. You will be responsible for communication and team building between customers and our engineering team/factory, and you will be engaged in quality control work to consider the best problem solution from both perspectives.

    Details.

  • mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Okinawa
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automobile-related businesses, including the operation of the corporate car rental business, the operation of authorized dealers throughout Japan, and the vehicle sales business.
    By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be a company where employees sympathize with the company's direction and realize it together to achieve customer satisfaction.


    Dealers expanding in Japan are looking for new mechanics. Because it supports strong EV brands and ensures the best customer satisfaction through reliable technical support.

    Details.

  • Automotive Service Technician

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kagoshima
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automobile-related businesses, including the operation of the corporate car rental business, the operation of authorized dealers throughout Japan, and the vehicle sales business.
    By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be a company where employees sympathize with the company's direction and realize it together to achieve customer satisfaction.


    In this position, you will be in charge of vehicle inspection and repair, vehicle inspection and various inspections, general maintenance such as tire and oil changes, fault diagnosis and repair using special tools, installation of car accessories and optional parts, and maintenance explanations and proposals to customers. Other related tasks are also included.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kanagawa
    • ¥4,500,000~¥7,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    This position is responsible for technical assistance duties, including service entry, appointment management, and repair descriptions, while maintaining contact with customers. The position will also support business growth by managing scheduled maintenance and repair hours and performance metrics.

    This position is responsible for technical assistance tasks such as service entry, reservation management, and explaining repair details while maintaining communication with customers. Additionally, it supports business growth through managing regular maintenance, repair times, and performance metrics.

    Details.

  • Luxury Car Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥7,000,000

    A strong luxury car dealer which won several awards and expansion plans.

    As a service advisor for a luxury car dealership, you will have the opportunity to provide service worthy of the world's finest automobiles.

    Details.

  • Mechanic Mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥4,000,000~¥5,500,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.


    A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.

    Details.

  • Aircraft Maintenance Engineer - Flying Car Development

    • Manufacturer, Aerospace & Robotics
    • Aftersales, Service Technician
    • Aichi
    • ¥5,000,000~¥10,000,000

    A pioneering startup in advanced air mobility, founded in 2018, is leading the development of cutting-edge eVTOL (flying car) technology to transform With a diverse team from automotive, aerospace, consulting, and startup sectors, the company offers a fast-paced, hands-on environment where employees shape the future of urban and regional mobility. With a diverse team from automotive, aerospace, consulting, and startup sectors, the company offers a fast-paced, hands-on environment where employees shape the future of urban and regional mobility. Now expanding its business through market research, new business models, proof-of-concept testing, and strategic partnerships, this is a rare chance to join a team driving a once-in-a-century mobility revolution.

    Join the pioneering team behind Japan's leading flying car project, as a Maintenance Engineer responsible for both hands-on aircraft maintenance and the development of internal maintenance systems.

    You will be actively involved from the development phase, supporting flight tests, delivery inspections, and after-delivery maintenance, while also This is a rare opportunity to help shape the future of urban air mobility from the ground up.

    Details.

  • European Brand Mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kanagawa
    • ¥3,460,000~¥5,200,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to grow in Japan and is looking for enthusiastic talents to become part of their excellence. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    In this role, you will be responsible for vehicle diagnostics, maintenance, and repair work to ensure that all vehicles meet the highest performance and safety standards. Duties include reconditioning used vehicles to optimal condition and preparing new vehicles for delivery to customers. In addition, the mechanic will provide general support on warranty and non-warranty inspections and assist in the evaluation and resolution of vehicle issues. This position requires expertise in high performance vehicles and a strong awareness of maintaining the Ferrari brand's commitment to quality and customer satisfaction.

    In this role you will be responsible for vehicle diagnostics, maintenance, and repair work, ensuring that all vehicles meet the highest standards of The role includes reconditioning used cars to restore them to optimal condition, as well as preparing new cars for delivery to customers. Additionally, the mechanic will provide general support for warranty and non-warranty inspections, assisting in the assessment and This position requires expertise in high-performance vehicles and a strong focus on maintaining the Ferrari brand 's commitment to quality and customer satisfaction. This position requires expertise in high-performance vehicles and a strong focus on maintaining the Ferrari brand's commitment to quality and customer satisfaction.

    Details.

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