After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

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  • Service Operations /Customer Support

    • Energy & Infrastructure, Energy
    • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥7,500,000~¥14,000,000

    We are a start-up company that provides new options for disasters and under-infrastructured areas with innovative technologies that enable the recycling and use of water resources. The company is evolving into a global organization that brings together engineers and researchers from around the world while taking on global issues such as climate change and water scarcity. Currently in the business growth phase, we are aiming for further expansion with an IPO in sight, based on a mission of high social significance. Our 100-person organization is rooted in a culture where each individual can take on challenges with discretion and responsibility.

    This startup is pioneering innovative technologies that enable sustainable water circulation, offering vital solutions in times of disaster and in Tackling global issues such as climate change and water scarcity, the company is rapidly evolving into a global organization that attracts engineers and researchers from around the world. Now in a growth phase with an IPO on the horizon, it offers the opportunity to work on a mission with significant social impact. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges.

    You will be a core member responsible for business process optimization and quality improvement in the service operation of the product.

    Details.

  • Customer Support

    • Manufacturer, Manufacturer-Automotive, Micromobility, Software platform, Transportation, Trafic
    • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥4,000,000~¥6,500,000

    A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
    Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
    Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
    We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.

    The candidate will be responsible for responding to customer inquiries, resolving issues, taking action to improve service levels related to customer service, and developing support systems and mechanisms.
    The candidate will be responsible for planning, designing, and improving the efficiency of operations, especially in cooperation with partner companies, especially in the reception of user accidents and insurance responses, which occur on a regular basis.

    Details.

  • After Services Engineer

    • Manufacturer, Aerospace & Robotics, Machinery, Equipment, Software platform
    • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
    • Shizuoka, Tokyo
    • ¥4,500,000~¥8,500,000

    A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.

    Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.

    You will be in charge of after-sales support operations for automated conveyor services.
    In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥6,300,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.


    A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.

    Details.

  • Aftersales Manager

    • Distribution & Retail
    • Aftersales, Warranty, Aftersales Commercial, Parts & Accessories
    • Kanagawa
    • ¥8,000,000~¥12,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    In this role, you will oversee all service operations of the luxury automotive dealership, ensuring the highest customer satisfaction, operational efficiency, and financial performance. This role is critical to ensuring the reputation of the luxury brand through exceptional service delivery, operational planning, and team leadership.

    In this role you will oversee all service operations for a luxury automotive dealership, ensuring the highest standards of customer satisfaction, operational efficiency, and financial performance. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership.

    Details.

  • Customer Satisfaction Engineer

    • Manufacturer, Automotive Parts
    • Aftersales, Service Technician, QC・QA
    • Kanagawa
    • ¥8,000,000~¥10,000,000

    A global technology company dedicated to the future of safe and sustainable mobility, providing software and hardware solutions primarily for the automotive sector. The company's business focuses on advanced automotive safety systems, connectivity, and electrical architecture, designed and developed for original equipment manufacturers (OEMs). It also leads the industry in data and power distribution capabilities and plays a key role in the design of next-generation vehicle architectures.

    The company operates in more than 77 locations worldwide, with a particular focus on developing solutions for connected cars, sensors and electric vehicles. The company is particularly focused on developing solutions for connected cars, sensors, and electric vehicles. In addition, we also promote sustainable initiatives to achieve carbon neutrality.

    As a Customer Satisfaction Engineer, you will be responsible for managing and performing tasks related to product quality. You will be responsible for communicating and building a team between the customer and our engineering team/factory, and will be involved in quality control activities to determine the best solution from both parties' perspectives.

    Details.

  • mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Okinawa
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automobile-related businesses, including the operation of a corporate car rental business, operation of authorized dealerships throughout Japan, and vehicle sales business.
    By communicating with customers to understand their needs and respecting the autonomy of employees, we aim to be "a company where employees share the company's direction and work together to achieve customer satisfaction.

    This company is engaged in a wide range of This company is engaged in a wide range of automotive-related businesses, including the operation of a rental car service for corporations, the operation of authorized dealerships nationwide
    Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a

    An expanding dealership in Japan is looking for a new mechanic to join their team! We are looking for a new mechanic to join our growing dealership in Japan. The purpose is to support a strong EV brand and ensure the highest customer satisfaction through reliable technical support.

    Details.

  • Automotive Service Technician

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kagoshima
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automobile-related businesses, including the operation of a corporate car rental business, operation of authorized dealerships throughout Japan, and vehicle sales business.
    By communicating with customers to understand their needs and respecting the autonomy of employees, we aim to be "a company where employees share the company's direction and work together to achieve customer satisfaction.

    This company is engaged in a wide range of This company is engaged in a wide range of automotive-related businesses, including the operation of a rental car service for corporations, the operation of authorized dealerships nationwide
    Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a Through communication with our customers, we identify their needs, and by respecting the autonomy of our employees, we aim to be a company where employees empathize with the company's direction and work together to achieve customer satisfaction.

    This position is responsible for the inspection and repair of vehicles, including vehicle inspections and various inspections, This position is responsible for inspecting and repairing vehicles, performing general maintenance such as tire and oil changes, diagnosing and repairing problems using specialized tools, installing car accessories and optional parts, and explaining and proposing maintenance to customers. Other related duties include.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kanagawa
    • ¥4,500,000~¥7,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    This position is responsible for technical assistance duties, including service entry, appointment management, and repair descriptions, while maintaining contact with customers. The position will also support business growth by managing scheduled maintenance and repair hours and performance metrics.

    This position is responsible for technical assistance tasks such as service entry, reservation management, and explaining repair details while maintaining communication with customers. Additionally, it supports business growth through managing regular maintenance, repair times, and performance metrics.

    Details.

  • Luxury Car Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥7,000,000

    A strong luxury car dealer which won several awards and expansion plans.

    As a service advisor for a luxury car dealership, you will have the opportunity to provide service worthy of the world's finest automobiles.

    Details.

  • Mechanic Mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥4,000,000~¥5,500,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.


    A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.

    Details.

  • Aircraft Maintenance Engineer - Flying Car Development

    • Manufacturer, Aerospace & Robotics
    • Aftersales, Service Technician
    • Aichi
    • ¥5,000,000~¥10,000,000

    A pioneering startup in advanced air mobility, founded in 2018, is leading the development of cutting-edge eVTOL (flying car) technology to transform With a diverse team from automotive, aerospace, consulting, and startup sectors, the company offers a fast-paced, hands-on environment where employees shape the future of urban and regional mobility. With a diverse team from automotive, aerospace, consulting, and startup sectors, the company offers a fast-paced, hands-on environment where employees shape the future of urban and regional mobility. Now expanding its business through market research, new business models, proof-of-concept testing, and strategic partnerships, this is a rare chance to join a team driving a once-in-a-century mobility revolution.

    Join the pioneering team behind Japan's leading flying car project, as a Maintenance Engineer responsible for both hands-on aircraft maintenance and the development of internal maintenance systems.

    You will be actively involved from the development phase, supporting flight tests, delivery inspections, and after-delivery maintenance, while also This is a rare opportunity to help shape the future of urban air mobility from the ground up.

    Details.

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