After-sales jobs and career trends in the automotive industry

Trends in after-sales jobs

Accelerated digitization

With the proliferation of automated and connected vehicles, there is an increasing need for efficient repair and maintenance (vehicle inspection) of electronic components using diagnostic equipment and vehicle data. There is also a need for after-sales services to accommodate new business models such as car sharing and subscriptions as well as individual owners.

Changes in Vehicle Structure

Electrification & Digitalization While the number of accidents is expected to decrease due to the spread of automated driving and ADAS technology, the demand for physical repairs and parts is also expected to decrease. On the other hand, vehicle knowledge for electrified vehicles is becoming more important due to the widespread use of electrified vehicles. In addition, software-related technologies such as infotainment systems are becoming more complex, creating a need for technicians who are well versed in digital and IT technologies.

Support for internal combustion engine vehicles

Although we are in a transition period such as electrification, internal combustion engine vehicles are still the mainstream. Therefore, engineering-related services will continue to be in demand in after-sales service.

Lack of mechanics

The shortage of auto mechanics is evident in the Japanese market, and companies are required to reform their work styles, such as evaluation systems and wage increases, as well as improve working conditions, and the response to these trends varies from company to company. As the demand for mechanics increases, companies are required to provide a more attractive environment by taking proactive measures such as training mechanics, enhancing technical training, and clarifying career paths.

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  • Investigation of laws and regulations related to technology development and product specifications, acquisition of certification, and external relations

    • Manufacturer, Electrical & Electronic
    • Aftersales, Regulation&Homologation
    • Tokyo
    • ¥8,000,000~¥13,000,000

    In the automotive parts industry, it is one of the largest companies in Japan in the thermal systems, mobility systems, power train systems, electrification systems, and electronic systems businesses.
    Currently, we are focusing on four areas: electrification, connectivity, advanced safety/autonomous driving, and non-in-vehicle business (FA/agriculture)], and in particular, in the field of autonomous driving, we are conducting demonstration experiments on public roads for Lv4 autonomous driving, and are working towards the future of safe and secure mobility systems.

    【Recruitment Background】
    As the world shifts towards carbon neutrality and digitalization, the creation of new laws and regulations to respond to this is becoming more active in countries around the world, and these laws and regulations greatly affect business strategies and often become technology development goals.
    In order to achieve both the realization of an environmental and safe society and our business, we are strengthening our external relations activities that take the lead in laws and regulations, as well as legal compliance and certification support, and we are looking for people who can play an active role in this field.

    【Duties】
    In order to improve the legal compliance and competitiveness of products, we are in charge of responding to compliance with laws and regulations in each country, lobbying regulatory authorities (external relations), sharing information with planning, design, and sales departments, and obtaining certifications.

    Details.

  • Customer Support

    • Manufacturer, Manufacturer-Automotive, Micromobility, Software platform, Transportation, Trafic
    • IT, Operation&maintenance,Technical support, Technical Help Desk, Call Center Operations
    • Tokyo
    • ¥4,000,000~¥6,500,000

    A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
    Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
    Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
    We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.

    The candidate will be responsible for responding to customer inquiries, resolving issues, taking action to improve service levels related to customer service, and developing support systems and mechanisms.
    The candidate will be responsible for planning, designing, and improving the efficiency of operations, especially in cooperation with partner companies, especially in the reception of user accidents and insurance responses, which occur on a regular basis.

    Details.

  • After Services Engineer

    • Manufacturer, Aerospace & Robotics
    • Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
    • Shizuoka, Tokyo
    • ¥4,500,000~¥8,500,000

    A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.

    Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.

    You will be in charge of after-sales support operations for automated conveyor services.
    In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥6,300,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.


    A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.

    Details.

  • mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Okinawa
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automobile-related businesses, including the operation of the corporate car rental business, the operation of authorized dealers throughout Japan, and the vehicle sales business.
    By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be a company where employees sympathize with the company's direction and realize it together to achieve customer satisfaction.


    Dealers expanding in Japan are looking for new mechanics. Because it supports strong EV brands and ensures the best customer satisfaction through reliable technical support.

    Details.

  • Automotive Service Technician

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kagoshima
    • ¥3,000,000~¥4,000,000

    We are engaged in a wide range of automobile-related businesses, including the operation of the corporate car rental business, the operation of authorized dealers throughout Japan, and the vehicle sales business.
    By understanding the needs of our customers through communication and respecting the autonomy of our employees, we aim to be a company where employees sympathize with the company's direction and realize it together to achieve customer satisfaction.


    In this position, you will be in charge of vehicle inspection and repair, vehicle inspection and various inspections, general maintenance such as tire and oil changes, fault diagnosis and repair using special tools, installation of car accessories and optional parts, and maintenance explanations and proposals to customers. Other related tasks are also included.

    Details.

  • Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kanagawa
    • ¥4,500,000~¥7,000,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    This position is responsible for technical assistance duties, including service entry, appointment management, and repair descriptions, while maintaining contact with customers. The position will also support business growth by managing scheduled maintenance and repair hours and performance metrics.

    This position is responsible for technical assistance tasks such as service entry, reservation management, and explaining repair details while maintaining communication with customers. Additionally, it supports business growth through managing regular maintenance, repair times, and performance metrics.

    Details.

  • Luxury Car Service Advisor

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥5,000,000~¥7,000,000

    A strong luxury car dealer which won several awards and expansion plans.

    As a service advisor for a luxury car dealership, you will have the opportunity to provide service worthy of the world's finest automobiles.

    Details.

  • Mechanic Mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Tokyo
    • ¥4,000,000~¥5,500,000

    This company is an official authorized dealer group for premium European vehicles in Japan, primarily operating in the central Tokyo area. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer. Unlike other dealers, they offer very high incentives and also the chance to transfer to the importer.

    This company is a group of authorized dealers of premium European cars in Japan, operating primarily in central Tokyo. It is a separate organization from the brand's Japanese subsidiary and operates as an authorized dealer under its authorization. Unlike other dealers, the company offers very high incentives and the opportunity to transfer to an importer.


    A unique opportunity to utilize the latest technology and join the professional team of a luxury German car manufacturer dealership was recently offered.

    Details.

  • Tire Area Sales Representative

    • Manufacturer, Automotive Parts
    • Sales, Area・Regional Sales, Aftersales Commercial
    • Tokyo, Osaka
    • ¥6,000,000~¥7,500,000

    This company is the Japanese subsidiary of a multinational tire manufacturer. It specializes in the import and distribution of high-performance tires for a variety of vehicles, including passenger cars, motorcycles, and commercial vehicles. It has a strong identity as a premium and luxury brand and is widely known for its involvement in motorsports.

    It specializes in the import and distribution of high-performance tires for various vehicles, including passenger cars, motorcycles, and commercial vehicles. The company maintains a strong premium/luxury brand identity and is widely known for its association with motorsports. The company maintains a strong premium/luxury brand identity and is widely known for its association with motorsports.

    As a Sales Representative, you will be responsible for managing and expanding relationships with tire dealers in the Kanto area. You will work closely with the European headquarters and global team as part of a professional sales effort.
    Your main goals will be to increase sales volume, increase market share, and increase customer satisfaction through product promotion to luxury car dealers, dealer support, and territory management.

    As a B2B Sales Representative, you will be responsible for managing and growing relationships with tire dealers across the Kanto area. Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, dealer support, and a strong customer satisfaction. Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, and territory Your main objective is to drive sales volume, increase market share, and ensure strong customer satisfaction with high-end luxury car dealers through effective product promotion, dealer support, and territory management.

    Details.

  • European Brand Mechanic

    • Distribution & Retail
    • Aftersales, Service Technician
    • Kanagawa
    • ¥3,460,000~¥5,200,000

    A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

    In this role, you will be responsible for diagnosing, servicing, and repairing vehicles, ensuring that all vehicles meet the highest performance and safety standards. This includes reconditioning used cars to restore them to optimal condition and preparing new cars for delivery to customers. Additionally, mechanics can provide general assistance with warranty and non-warranty inspections, helping to assess and resolve vehicle issues. This position requires expertise in high-performance vehicles and a strong sense of maintaining the brand's commitment to quality and customer satisfaction.

    In this role you will be responsible for vehicle diagnostics, maintenance, and repair work, ensuring that all vehicles meet the highest standards of performance and safety. The role includes reconditioning used cars to restore them to optimal condition, as well as preparing new cars for delivery to customers. Additionally, the mechanic will provide general support for warranty and non-warranty inspections, assisting in the assessment and resolution of any vehicle issues. This position requires expertise in high-performance vehicles and a strong focus on maintaining the brand’s commitment to quality and customer satisfaction.

    Details.

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