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JP

JOB ID 26617

Customer Support Coordinator

  • IT, Software platform
  • IT, Operation＆maintenance,Technical support, Technical Help Desk, Retail Sales (B2C), Account Manager (B2B)
  • Tokyo
  • ¥4,000,000～¥6,500,000

We are a start-up company that introduces technology to an existing industry with a large market in Japan, and develops a platform business to support the efficiency and sophistication of after-sales service in the mobility field. We aim to transform the industry structure and create new value.
We are developing multiple businesses for individuals and corporations, all of which have completed their initial phases and are now in the phase of scaling up.
In addition to accelerating the growth of existing businesses, we are continuously working to launch new businesses.
In the medium to long term, we aim to establish a firm position in this area and grow to become a leading company in Asia.

This position is to provide customer support for the mechanic matching platform so that both parties (mechanics and companies) can use the platform smoothly.

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Job Description

  • Responsibilities
    ■Onboarding support
    ・Support new clients (both mechanics and companies) to use the service smoothly
    ■Usage monitoring and proactive follow-up
    ・Identify usage status based on data, and propose improvements and provide additional support as needed
    ■Matching operation
    ・When a company requests a mechanic with specific When a company requests a mechanic with specific conditions, research mechanics outbound and propose the best candidate
    ・Provide conditions to the mechanic and conduct matching operations
    ■ Feedback collection and product improvement collaboration:
    ・Gather user feedback and share with the product team to improve the service Connect to service improvements by collecting user feedback and sharing it with the product team
  • Requirements
    Experience in customer success, customer support, or account management
    - Strong customer service and relationship building skills, and the ability to build trust and resolve issues.
  • Preferred
    Experience in customer success in a matching platform
    ・Experience in coordinating staffing and recruiting
    ・Advanced knowledge of automotive is a plus

    ■Personality Requirements
    ・Love to organize and verbalize complex operations and business structures
    ・Excitement in the face of chaos in the field and enthusiasm for making it work ・Love to work at the intersection of operations x technology x business ・Love to work in a fast-paced environment where Enthusiasm
    ・Ownership with a desire to drive DX in the industry
    ・Love working at the intersection of operations x technology x business
  • Location
    Tokyo
  • Work Style
    Flex working possible
  • Salary
    ¥4,000,000～¥6,500,000
  • Attractive
    Points
    No relocation, Over 50% Mid-Career Hires, Weekends and holidays off, Preparing for IPO, Venture Company, New businesses and services

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