JOB ID 27526
Mining Equipment Service Manager
- メーカー, 機械・設備
- アフターセールス, 保証,Aftersales, アフターセールス 営業,Aftersales, Promotion, 法人営業
- 神奈川県
- 800万円～1600万円
This is a global engineering group specializing in tools and equipment for metal cutting, mining, and construction, as well as advanced materials technology. It serves industries like automotive, aerospace, and mining worldwide.
A leading global European supplier of equipment and services for mining and rock solutions is seeking an enthusiastic Service Manager. You will lead the Technical Support, Service Center, and Area Service teams supporting large-scale construction and mining equipment, including drilling machines, concrete spraying machines, and transport vehicles. You will oversee machine installation, after-sales service, technical support, warranty claim reviews, and service partner management while working closely with construction, quarrying, mining, and tunneling customers across Japan. The role also involves domestic and international travel to provide technical support and resolve customer issues on-site.
募集要項
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- 職種要約
- [Products in Charge]
- Company-manufactured large construction machinery including mining/tunnel boring machines, concrete spraying machines, transport vehicles, and associated consumable parts.
- Currently, our drilling machines, sprayers, and transport vehicles are widely deployed in Linear (Maglev) Shinkansen and expressway construction projects.
[Customers]
- Construction companies, quarry operators, and mining/tunnel excavation contractors throughout Japan.
[Responsibilities]
- Manage Technical Support, Service Center, and Area Service teams responsible for post-order machine installation, after-maintenance, and technical support. Oversee and develop outsourced service contractors.
- Review warranty claims, determine eligibility for reimbursement, handle related processing, and negotiate directly at customer sites.
- Domestic and international business travel required.
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- 応募資格（必須）
- - Business-level English (TOEIC 800+ equivalent)
- 3+ years of service or sales experience in mining, construction machinery, civil engineering, or mechanical equipment
- 5+ years of people management experience
- Ability to communicate proactively with internal and external stakeholders
- Alignment with the following Mission:
- Rebuild the service division for greater efficiency and higher customer satisfaction under a new organizational structure
- Drive ambitious mid-to-long-term goals together with all stakeholders, including internal teams and service dealers
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- 応募資格（優遇）
- - Engineering degree or equivalent hands-on experience
- Demonstrated experience leading organizational reform initiatives
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- 勤務地
- 神奈川県
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- 勤務スタイル
- 在宅勤務OK, フレックス勤務OK
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- 給与
- 800万円～1600万円
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- こだわり条件
- 中途入社50％以上, 海外出張, 外資系企業, 海外折衝, 語学を活かす, 管理職・マネジメント採用
Consultation
自動車・モビリティ業界における
転職やキャリア設計、
求人の選定の
ご相談を承ります。
