JOB ID 21077

Operation Strategist

A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.

This position is responsible for developing operational strategies based on an understanding of users and markets through data.
The company operates through a complex set of operations, including Field Operations, which mainly patrols the market to replace batteries and reposition vehicles, Repair Operations, which performs regular maintenance on vehicles and repairs broken vehicles, and Customer Service, which handles customer service. The role of this position is to identify issues from various operational sites, understand the issues qualitatively and quantitatively based on customer feedback and data analysis, and develop optimal operational strategies.