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- Taxi Operations Support Specialist | Taxi Operator Support Operational Support
JOB ID 27536
Taxi Operations Support Specialist | Taxi Operator Support Operational Support
- Logistics & Transportation, Transportation, Trafic
- IT, Operation＆maintenance,Technical support, Call Center Operations
- Tokyo
- ¥5,000,000～¥7,000,000
It is a company that develops mobility-related services and promotes the digitalization of transportation and transportation methods.
Utilizing its proprietary apps and platforms, it offers a variety of services centered on taxi dispatch services. As
one of only a dozen or so unicorn companies in Japan, it co-creates new mobility services with various companies.
You will be involved in introducing your own products and services to taxi operators, and supporting their stable operation and maximizing utilization.
Leveraging your experience, you will be entrusted with tasks that support the core of a broad business.
Job Description
-
- Responsibilities
- ■ Support for implementation in the taxi industry (success operations),
support for product and service introduction
, collaboration with external parties to support
product and service introduction after contracts, implementation and consideration
of on-site utilization support measures, and utilization support measures (such as conducting training sessions and individual manual optimization) to ensure drivers and operation managers can use systems smoothly. Proposals, implementation, and consideration
■ Optimizing
inquiry and support channels, supporting counter operations
, and proposing, implementing, and considering
improvements to the environment and operations to ensure smooth on-site operations, systematizing customer satisfaction,
and regularly conducting customer satisfaction surveys. Based on the survey results, we implement and consider ongoing actions to contribute to satisfaction improvement.
■ Manage the progress
of interdepartmental collaboration and request tasks, coordinate
interdepartmental collaboration, prioritize requests from other departments (such as sharing information about new initiatives, building operations, and making phone calls) and coordinate resources
and build
follow-up systems to ensure that requested initiatives are properly executed on site, including progress management and post-implementation feedback
■ Organizing operations
for payment-related and legal inquiry tasks,
organizing administrative workflows related to payment management and payment-related tasks (such as amount correction requests), optimizing
recovery responses in case of errors, handling
inquiries to police and public institutions, building
workflows for inquiries from police and others based on laws (such as investigative cooperation), and improving business processes
・Creating molds to efficiently and error-free the above-mentioned administrative tasks, which tend to be dependent on individuals,
-
- Requirements
- ・At least
2 years of experience in customer success operations ・Experience building
trust with diverse stakeholders ・Experience in constructing and improving
business processes ・Experience in establishing
smooth operations related to new tasks and operations ・Experience in improving efficiency through manual creation and reviewing workflows (tool implementation, Ability
to understand and analyze customer issues and business/operational challenges from multiple perspectives, and to structure and propose
solutions; logical thinking skills, as well as the ability to create, report, and escalate reports.
-
- Preferred
- ・Sales experience
for corporate clients, success work
experience in T/Web services or SaaS companies, practical experience
in the taxi or mobility industries, management experience (KPI management, training
and guidance for subordinate members, experience in payment services, or legal/compliance-related clerical experience
, basic IT literacy)
・Experience
in numerical analysis using tools and formulating improvement plans ・Practical experience
with SaaS tools, chat tools (such as Slack), spreadsheets, and Excel (VLOOKUP function level) ・Multitasking management skills
・The ability to prioritize requests from other departments and sudden inquiries and adjust schedules independently
-
- Location
- Tokyo
-
- Work Style
- Flex working possible
-
- Salary
- ¥5,000,000～¥7,000,000
-
- Attractive
Points - Over 50% Mid-Career Hires, Childcare support system, Weekends and holidays off, Preparing for IPO, Major corporation, Venture Company, New businesses and services
- Attractive
Consultation
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- Taxi Operations Support Specialist | Taxi Operator Support Operational Support