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JP

JOB ID 28144

Solution Customer Success Leader Candidate

  • IT, Software platform
  • Executive Management, Business planning・Business management, Sales Planning ＆ Analysis, Account Manager (B2B)
  • Tokyo
  • ¥4,000,000～¥6,000,000

We are a technology company focused on research and provision of unmanned aerial systems for industrial applications and operation management platforms for low-altitude areas.
We have extensive implementation experience in diverse sites such as surveying, equipment inspection, and agricultural support, and our management technologies have been adopted for standard operations in multiple regions.
In recent years, we have expanded our business with the establishment of overseas corporations and large-scale procurement, and we continue to participate in public-private projects. We are promoting the construction of a global platform to create new low-altitude mobility industries that integrate hardware, software, and operational integration infrastructure.

We are a customer success position that deeply understands customers' business challenges and business needs, supporting the introduction and adoption of solutions utilizing advanced technologies. By working alongside customers, we maximize utilization value, and based on feedback from the field, we also contribute to service improvements and the creation of new value. In the future, we expect you to lead the growth of organizations and businesses as core members of our team.

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Job Description

  • Responsibilities
    ・Support for product and service introduction and onboarding
    to customers ・Listen to customers' business challenges and needs, analyze issues
    , propose
    and support to promote solution utilization ・Collect and analyze customer feedback and collaborate
    with the development department ・Plan, verify, and deploy
    new technology utilization methods ・Create new services and business opportunities
    based on customer challenges ・Improve customer success operations and develop members ・Lead
    implementation training and operational support
    at customer sites mainly in the construction and surveying industries ・Build long-term relationships with customers and promote continued use
  • Requirements
    ・Over 2
    years of experience in customer service (sales, customer success, customer support, etc.) ・Experience in team development, on-the-job training, leadership roles
    ・Ability
    to understand customer issues and proactively address them ・Smooth communication
    skills with customers and ability to handle customer service involving business trips
  • Preferred
    ・Practical experience
    in the civil engineering, construction, and surveying industries ・Experience
    handling surveying equipment and related facilities ・Surveying-related qualifications
    such as surveyors and assistant surveyors ・Experience
    supporting the introduction of hardware products and solutions ・Experience
    in promoting and adopting new technologies and services ・Experience in improving services and products based on customer feedback
  • Location
    Tokyo
  • Work Style
    Flex working possible
  • Salary
    ¥4,000,000～¥6,000,000
  • Attractive
    Points
    Japanese company with global opportunities, Listed company, Overseas communication, Make use of languages, Weekends and holidays off, New businesses and services

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