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JP

JOB ID 23309

Service Desk Consultant

  • IT, Software platform
  • Consulting, Operational Consultant, Dealer Training ＆ Development, Strategic Consultant
  • Tokyo
  • ¥4,500,000～¥6,500,000

A leading developer and supplier of cloud-based dealer management software solutions for Automotive Dealers and Manufacturers worldwide.

A leading developer and supplier of cloud-based dealer management software solutions for Automotive Dealers and Manufacturers worldwide. As a member of the Service Desk, you will focus on customer satisfaction by handling any requests and supporting to ensure smooth operation of their system. .

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Job Description

  • Responsibilities
    Handle different channels of support for end users in Japan across the automotive dealer sector
    Use and develop the knowledge base and continue to grow through online training through online training
    Communicate effectively and efficiently both internally and externally
    Record all communication with users in the online ticketing system ticketing system
  • Requirements
    Customer Service and Problem Solving skills
    Strong written and oral communication skills
    Highly motivated to learn and grow
    Fluent in Japanese and English
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥4,500,000～¥6,500,000
  • Attractive
    Points
    Foreign capital company, Make use of languages

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