Register

JP

JOB ID 25609

Customer Support (B2C)

  • IT
  • Sales
  • Tokyo
  • ¥5,000,000～¥8,000,000

It is a company that develops mobility-related services and promotes the digitalization of transportation and mobility.
Utilizing its proprietary apps and platforms, the company offers a variety of services, primarily cab dispatch services.
is one of only a dozen or so unicorn companies in Japan, and is co-creating new mobility services with a variety of companies.

You will be responsible for the training of contact center staff and center operations. In addition, you will be close to the development department and product improvement projects, so you will be able to be actively involved in service improvement.

Apply for this job

Job Description

  • Responsibilities
    Business process improvement
    ・Call center staff management
    ・Call center staff inquiry follow-up and escalation response
    ・Call center staff education, guidance and training
    ・Customer support operations (telephone/email)
    ・Planning and execution of new measures to achieve KPI
    ・Customer support Optimize operations
    ・Build training curriculum/prepare manuals
    ・Improve service level by sharing VOC internally, etc.
  • Requirements
    At least 3 years of experience as a SV or Mgr in a customer support department in a business or client work
    ・Basic PC skills (Excel, Word, etc.)
  • Preferred
    Basic SV duties of a contact center
    KPI management, operator training and mentoring
    Quality control, monitoring, manual creation, knowledge management
    Reporting, reporting, escalation response, etc.
    - Experience in a web/IT business
    - Good at complex coordination involving multiple stakeholders - Good at defining user needs appropriately - Good at communicating with internal/external customers - Good at logical thinking - Good at managing and managing customer needs - Good at managing customer service and customer support - Good at monitoring customer service and customer support Good at complex coordination involving multiple stakeholders
    ・Able to properly define user needs as requirements
    ・Able to communicate accurately with internal/external customers
    ・Able to think logically
    ・Able to challenge new services and new things
    ・Experience using CRM/SFA

    ■Personality Requirements
    ・Obtain an understanding of the mission "to make people happy through mobility Understanding and empathy for the mission "to make people happy"
    ・Honesty, energy, and ability to execute
    ・Able to accept changes and ambiguity in the environment and run on one's own
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000～¥8,000,000
  • Attractive
    Points
    Childcare support system, Weekends and holidays off, New businesses and services

Apply for this job

Return to list

Consultation

Our expert team is dedicated to empowering your career change, crafting tailored career plans, and securing the best job opportunities in the automotive and mobility sectors.

Connect with Us

Search by Industry

Search by Job Type

Search by Location