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JOB ID 27160

Customer Service Specialist

  • メーカー, 自動車部品
  • 営業セールス, 営業事務,Sales, セールスオペレーション
  • 神奈川県
  • 500万円～700万円

The company is a subsidiary of a global leader in the design and manufacturing of innovative electronic solutions. It specializes in connectors, interconnect systems, and other electronic components used across various industries, including automotive, telecommunications, industrial, medical, and consumer electronics. The focus is on providing high-quality products and advanced technologies to meet the evolving needs of the local market. Committed to sustainability, the company prioritizes environmentally-friendly practices in its manufacturing processes. Known for its technical expertise, strong local presence, and collaborative approach, the company works closely with customers to drive product innovation and improve performance.

This role is responsible for managing customer orders, delivery coordination, and customer communication to ensure smooth order fulfillment and high customer satisfaction. The position works closely with sales teams, manufacturing sites, and customers to resolve delivery issues, manage SAP order data, and improve customer experience (CX). The role also contributes to process improvements and operational efficiency within customer service operations.

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募集要項

  • 職種要約
    Coordinate delivery schedules with customers and manufacturing sites
    Manage orders and scheduling data within SAP
    Prepare operational reports related to order and delivery status
    Collaborate with sales teams to ensure consistent communication with customers
    Visit customers when necessary to improve customer experience and relationship management
    Investigate and resolve discrepancies related to customer inspections and order details
    Participate in team meetings and CX improvement initiatives
    Propose workflow improvements and automation ideas for operational efficiency
  • 応募資格（必須）
    Strong multitasking ability to manage multiple tasks simultaneously
    Problem-solving skills to address customer inquiries, delivery adjustments, and complaints
    Strong communication skills for collaboration across teams and departments
    Negotiation skills to manage difficult discussions and reach agreements
    Strong learning mindset and willingness to continuously improve skills
    Native-level Japanese (JLPT N1)
    Business-level English
  • 応募資格（優遇）
    Experience using Microsoft Office and SAP systems
    Experience in sales support, customer service, or client-facing roles
  • 勤務地
    神奈川県
  • 勤務スタイル
    在宅勤務OK, フレックス勤務OK
  • 給与
    500万円～700万円
  • こだわり条件
    平均年齢30代, 外資系企業, 海外折衝, 語学を活かす, 土日祝休み, 海外転勤あり

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