JOB ID 24802
Simulation Software Technical Support Manager
- メーカー, 航空宇宙＆ロボティクス
- セールスエンジニア
- 東京都
- 800万円～1400万円
Leading provider of advanced simulation and analysis software for the aerospace, defense, and IT sectors. As a trusted partner for global and Japanese organizations, the firm offers cutting-edge solutions that support mission-critical operations. Our clients include government agencies, space organizations, defense contractors, and private enterprises seeking high-precision technical solutions.
The company is seeking a highly skilled Technical Sales / Technical Support Manager to lead our customer-facing technical support team. This role will be responsible for providing high-level customer support, improving operational processes, and ensuring technical inquiries are resolved efficiently. The ideal candidate will have a background in aerospace, IT, or related fields, with experience in technical sales, customer support, and team leadership.
募集要項
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- 職種要約
- Technical Support & Customer Engagement:
- Provide technical support to Japanese customers via web, email, and phone.
- Address customer FAQs, troubleshoot issues, and escalate complex problems to the global technical support or product team as needed.
- Conduct software demonstrations and training sessions for customers.
- Develop structured support materials (manuals, FAQs, troubleshooting guides) to enhance team efficiency and customer satisfaction.
Operational Improvement & Team Leadership:
- Lead and mentor a team of approximately four members, ensuring effective knowledge sharing and best practices.
- Implement structured processes to enhance operational efficiency in customer support.
- Define clear escalation protocols for technical issues beyond local resolution.
- Drive process improvements to streamline customer inquiries and troubleshooting procedures.
Sales & Business Development Support:
- Support the sales team with technical expertise during customer engagements.
- Collaborate with cross-functional teams to understand client needs and recommend appropriate solutions.
- Assist in crafting technical presentations and proposals to enhance business development efforts.
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- 応募資格（必須）
- - Degree in Aerospace Engineering, Computer Science, Information Technology, or a related field.
- Experience in software-based technical support, customer-facing engineering roles, or IT-related troubleshooting.
- Experience in aerospace, simulation software, defense, or related industries preferred.
- Proven ability to manage and mentor a team in a technical environment.
- Fluent in Japanese (required) and proficient in English (for escalation and collaboration with global teams).
- Strong analytical skills and ability to develop structured solutions for customer support challenges.
- Ability to create and implement operational processes and support materials for efficient service delivery.
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- 勤務地
- 東京都
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- 勤務スタイル
- 完全出社型
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- 給与
- 800万円～1400万円
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- こだわり条件
- 外資系企業, 海外折衝, 土日祝休み, 語学を活かす, 社長・役員直下, 管理職・マネジメント採用
Consultation
自動車・モビリティ業界における
転職やキャリア設計、
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