JOB ID 20564

Service Center Manager

  • Financial Services
  • Financial Services, Back Office
  • Tokyo
  • ¥8,000,000~¥11,000,000

It is the financial arm of one of the world's largest automobile manufacturers. Headquartered in Japan, it offers a diverse range of financial products and services to individuals and corporations, specializing in automotive finance. Its main offerings include financial products for customers and dealers, such as auto loans, leasing, and insurance. The company plays a key role in supporting vehicle sales and growth in the Japanese market through flexible and tailored financial solutions.

Based in Japan, the company offers a range of financial products and services to both individual and corporate customers, with a focus on automotive financing solutions. Based in Japan, the company offers a range of financial products and services to both individual and corporate customers, with a focus on automotive financing solutions. Their offerings include financing options such as car loans, leasing, and insurance for customers and dealers. The company plays a crucial role in supporting the sales and growth of vehicles in the Japanese market by providing flexible and tailored financial solutions that meet the needs of consumers and businesses alike.

You will be responsible for operations management and process improvement, primarily related to retail finance products (e.g., auto loans and leases for customers purchasing vehicles). for customers purchasing vehicles). As we operate with a small, highly skilled team, the role is wide-ranging and may involve handling irregular tasks directly.

Specific Duties:
-Team and personnel management as a Manager
-Supervising accurate execution of operational tasks
-Analyzing internal processes, proposing improvements, and optimizing workflows Analyzing internal processes, proposing improvements, and optimizing workflows
・Planning and promoting new operational projects

Optimizing outsourced operations by proposing process improvements to vendors

Examples of Retail Finance Products:.

New and used car loans
・New and used car leases
・Service loans

You will be primarily responsible for managing business operations and improving business processes related to retail finance products (e.g., auto loans and auto leases for car buyers).
Because we operate with a small elite team, the scope of work is broad, and there are cases where you may be directly responsible for practical operations such as handling irregularities.

■ Main business:

Team and human resource management as a manager
- Supervision of accurate execution of tasks
- Analysis of internal business processes, improvement proposals, and business optimization
- Planning and promotion of projects related to new business, etc.
- Optimization of outsourced operations through process improvement proposals to outsourcing partners

Examples of retail finance products:

・New and used car loans
・New and used car leasing
・Service loans

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Job Description

  • Responsibilities
    Team management
    ・Collaborating with internal and external departments (including outsourced vendors) to drive various improvement plans and projects
    Planning and promoting process improvement and digitalization initiatives to enhance quality and cost efficiency
    Planning and promoting process improvement and digitalization initiatives to enhance quality and cost efficiency
    ・Negotiating with external outsourcing vendors to ensure quality management and operational efficiency

    ・Team management ・Collaborating with internal departments and external partners (including outsourced vendors) to drive various improvement plans and projects Planning and promotion of business process improvement and digital initiatives to improve operational quality and cost efficiency
    ・Negotiating with external outsourcing vendors to ensure quality management and operational efficiency
    ・Promoting various improvement plans and projects in collaboration with internal departments and external partners (including outsourcing vendors) ・Planning and promotion of digital initiatives to improve operational quality and cost efficiency
  • Requirements
    Strong operational execution capability
    -General managerial skills
    -Bachelor's degree or higher

    -High operational execution capability
    -General management skills
    -Bachelor's degree or higher
  • Preferred
    Business-level English proficiency

    ・Business-level English proficiency
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥8,000,000~¥11,000,000
  • Attractive
    Points
    Foreign capital company, Make use of languages, Management Position

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