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- Customer Engineer Manager
JOB ID 24197
Customer Engineer Manager
- Manufacturer, Semiconductor, Machinery, Equipment
- Semiconductor, Production Engineer
- Mie, Iwate
- ¥8,000,000～¥12,000,000
The company is the Japanese subsidiary of a semiconductor equipment manufacturer founded in the USA.
It is among the world's top in revenue, scale, and market share.
Their environment offers opportunities to experience technological innovation, cutting-edge customer demands, problem-solving, and contributing to customer success.
Ranked No.1 in global semiconductor equipment sales in 2022, it provides a chance to leverage skills in a growing industry with the market leader.
Manages professional employees (jobs that typically fall on the B/E band) and/or supervisors. Is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers.
Job Description
-
- Responsibilities
- - Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
- Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through:
- communication of business progress and all related action.
- setting goals and controlling achievements.
- establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force
-
- Requirements
- - Experience in People management
- Experience in Cost (labor, parts, and more) management
- Service business management is needed.
- People management experience is must.
- English (TOEIC850) is needed for English teleconference and communication with overseas.
- English usage is up to 20% of time.
Ideal candidates:
A) Site managers of any kind of service business
B) Semicon service business managers
C) Small factory managers
-
- Preferred
- - Semiconductor Industry experience
-
- Location
- Mie, Iwate
-
- Work Style
- In-office work only
-
- Salary
- ¥8,000,000～¥12,000,000
-
- Attractive
Points - Overseas business trip, Overseas communication, Foreign capital company, Make use of languages, Major corporation, Management Position
- Attractive
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