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- After Services Engineer
JOB ID 25121
After Services Engineer
- Manufacturer, Aerospace & Robotics, Machinery, Equipment, Software platform
- Electronics, Sales・Service Engineer, Sales・Service Engineer, Service Technician
- Shizuoka, Tokyo
- ¥4,500,000～¥8,500,000
A logistics startup that provides outdoor automated transport services for closed environments such as factories and logistics warehouses that have achieved Level 4 automated driving. Established through joint investment by a major manufacturer of automobiles and mobility equipment and an automated driving software developer, the company will begin mass production of automated EVs in 2022, and has already begun providing services to customers in Japan at more than 40 locations.
Furthermore, the RaaS-type service, which packages installation support service, operation management system, maintenance service, and insurance, realizes an automated transportation service that can be applied to complex outdoor environments by converting a small EV based on a golf car and an automated driving system that is basically designed for public roads. This is a company with great momentum that is expanding its organizational structure to expand and operate the service in hundreds of locations nationwide in the future.
You will be in charge of after-sales support operations for automated conveyor services.
In addition to reactive support such as repairs and maintenance, you will be part of a team that aims to provide a better customer experience by quickly resolving customer issues in order to improve customer satisfaction and build long-term relationships.
Job Description
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- Responsibilities
- Customer installation of automated transport services
- Handling of various inquiries from customers
- After-sales support work such as periodic maintenance, repairs and troubleshooting
- Various measures to improve customer satisfaction (issue hearings, periodic follow-ups, etc.)
- Proposals to solve issues for existing customers (proposals leading to operational improvements/issue resolution) - Creation of additional installation projects by improving satisfaction/resolving issues - Collection and analysis of customer feedback
Creation of additional introduction projects by improving satisfaction/resolving issues
・Preparation of various manuals and other materials
・Collection and analysis of customer feedback
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- Requirements
- Experience in the service sector of BtoB business (approx. 3+ years)
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- Preferred
- ■After
Experience in sales or other work involving communication with people
Experience in explaining operations to customers and handling QA during operation explanations
Engineering experience including operational tools, review, documentation, testing, quality control, etc.
Experience with troubleshooting and recovery from complex computer controls
Knowledge and experience in the field of automated driving
Knowledge and experience in FA equipment, material handling equipment, industrial robots, control systems, etc.
Knowledge of basic electrical, mechanical, and control technology, IT, and systems
Experience in the manufacturing and logistics industry
■ Map
Experience in explaining operations to customers and handling QA during operation explanations
Engineering experience including operational tools, review, documentation, testing, quality control, etc.
Experience working with PCs, tablets, etc. using GUI
Knowledge and experience in the field of automated driving
Experience working with CAD and 3D modeling tools
Knowledge and experience in FA equipment, material handling equipment, industrial robots, control systems, etc.
Knowledge of basic electrical, mechanical, and control technology, IT, and systems
Experience in the manufacturing and logistics industry
■Personality Requirements
Passionate about solving logistics issues.
Self-starter, driven and thinker with a can-do attitude toward goals
Able to understand deeply the challenges and needs of customers and search for essential and optimal solutions.
The ability to build win-win relationships by correctly proposing the value of the company while pursuing the success of the client.
Able to work with related departments within the company to solve problems.
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- Location
- Shizuoka, Tokyo
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- Work Style
- Remote working possible, Flex working possible
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- Salary
- ¥4,500,000～¥8,500,000
-
- Attractive
Points - Weekends and holidays off, Venture Company
- Attractive
Consultation
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