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- Administrative staff for car share operation and membership management (Operations Management Department)
JOB ID 25255
Administrative staff for car share operation and membership management (Operations Management Department)
- OTHERS, Real Estate, Parking
- Sales, Call Center Operations
- Tokyo
- ¥4,700,000～¥6,200,000
As an infrastructure company that supports urban mobility, we are developing an overwhelmingly large parking network in Japan and abroad. Furthermore, the company is expanding new mobility services such as ride-sharing and car-sharing, building a next-generation mobility infrastructure that connects people and cities, and developing various businesses such as car rentals and related financial services.
In addition to its stable business foundation, the company is actively developing new services utilizing digital technology, and sustainable growth is expected. The company is expanding not only domestically but also globally, currently operating overseas in seven countries including the UK, Australia, and New Zealand, providing an environment where you can be involved in large-scale challenges. We are currently operating overseas in seven countries, including the United Kingdom, Australia, and New Zealand, providing an environment in which you can be involved in large-scale challenges.
This department is responsible for ensuring the safe and appropriate use of our services by our customers.
Job Description
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- Responsibilities
- (1) Inquiry Response
The primary response to customer inquiries is handled by ZuCommunication, a Group company. The company handles more specialized inquiries.
(2) Handling requests for appropriate payment of fees, etc.
In car sharing, there are cases where traffic violations such as unattended parking, excessive speeding, etc., and unpaid payments through the ETC gate may occur.
We will verify the facts, respond to each case individually, and create a flow that allows for appropriate responses.
Details of the job】
① Examine how to respond to inquiries (20-30 cases/day)
Basically, the external customer support center is in charge of responding to members. The company will receive consultation from them, examine the path to resolution, and provide instructions on how to respond to the inquiries.
(ii) Billing for unpaid usage fees and tolls, and sending out invoices
In both ① and ②, also responsible for compiling data and planning operational improvements.
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- Requirements
- Experience using "Word", "Excel", and "PowerPoint" in business.
Excel" level: Able to analyze and manage numerical values using functions and pivot tables.
・Experience in handling problems and complaints that occur with customer service.
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- Preferred
- Experience in call centers, sales, non-life insurance companies, etc.
・Knowledge of laws (Civil Code, Installment Sales Act, etc.)
・Experience in BPR
*Those who are good at grasping the issues of troubles and problems and examining paths to solutions tend to be successful.
It is assumed that you will also work on business and operational improvements.
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- Location
- Tokyo
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- Work Style
- Remote working possible, Flex working possible
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- Salary
- ¥4,700,000～¥6,200,000
-
- Attractive
Points - Listed company, Childcare support system, Weekends and holidays off, Major corporation
- Attractive
Consultation
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