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JP

JOB ID 25337

Technical Support Manager

  • Manufacturer, Automotive Parts
  • Aftersales, Service Technician, Technical Help Desk, Aftersales Commercial
  • Tokyo
  • ¥7,000,000～¥10,000,000

The company is a global leader in sustainable transportation solutions, providing high-quality commercial vehicles and services. The company has a strong presence in the Japanese market, offering innovative solutions that promote efficiency and sustainability in the transportation and logistics industry.

The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.

An industry-leading company in the field of heavy vehicles and engines is seeking dynamic professionals to join its team in Japan. With a strong commitment to quality and With a strong commitment to quality and sustainability, this is an exciting opportunity to be part of a company that's shaping the future of transportation.

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Job Description

  • Responsibilities
    As Technical Support Manager your responsibilities area as follows:.

    1. management of the technical support department
    - Support and coordinate with technical engineers during technical studies at dealer workshops
    - Provide prompt and accurate technical assistance to service departments, dealer workshops, and customers as needed or implement corrective actions
    - Provide support and feedback to the Service Manager regarding the dealership's operating standards, structure, and performance
    Managing the Technical Support Department
    - Support and co-ordinate technical engineers during technical investigations to dealer workshops
    - Provide timely and accurate technical assistance to the Services department, dealer workshops and customers directly or carry out remedial action as necessary
    - Provide support and feedback to Service Managers on Dealer Operating Standards, structures and performance
    2. processing technical helpdesk cases
    - Monitor KPIs related to deal volume, flow, and processing time to understand areas for improvement
    Handling of Technical Help Desk cases
    - Monitor KPI's relating to case volume, case flow and handling times in order to understand where improvements can be made
    3. dissemination of technical knowledge
    - Recommend, implement, and support information, routines, and training programs for dealer workshops
    - Prepare and present updates on a wide range of technical topics by organizing technical conferences and training sessions to communicate knowledge to a broad audience in a short period of time
    Spread technical knowledge
    - Recommend, implement and support the dealer workshops with information, routines and training programs
    - Host technical conferences and training sessions to pass on knowledge to a wider audience in a short timeframe, preparing and presenting the latest Host technical conferences and training sessions to pass on knowledge to a wider audience in a short timeframe, preparing and presenting the latest
    4. management of remedial work in accordance with the company
    - Set up standardized work methods and agendas for improvement activities and manage resources within the same department
    - Ensure best practices are shared among teams within the same department
    Managing improvement work according to the company
    - Set agenda for standardized work methods and improvement activities and manage resources within the same department
    - Ensure transfer of best practice between teams within the same department
  • Requirements
    Intermediate above English - reading writing and speaking
  • Preferred
    Automotive background
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥7,000,000～¥10,000,000
  • Attractive
    Points
    Foreign capital company, Make use of languages, Weekends and holidays off, Management Position

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