- Top
- Job Listings
- Global D2C After-Sales Operations Execution
JOB ID 26155
Global D2C After-Sales Operations Execution
- Manufacturer, Manufacturer-Automotive
- Executive Management, Business planning・Business management, Sales Operations, Sales Planning ＆ Analysis, Aftersales Commercial
- Tokyo
- ¥6,000,000～¥12,000,000
This company aims to provide new mobility solutions by leveraging expertise from both the automotive and electronics industries. electrification, connected technologies, autonomous driving, and the integration of entertainment, it strives to lead the next-generation luxury car market.
Since its establishment, the company has pursued technological innovation and the enhancement of customer experiences, delivering unique services and products globally. Through the development of high-performance EVs, it also contributes to reducing environmental impact and achieving a sustainable society.
This role is to maximize the customer experience in after-sales service and lead the construction of new operations based on the global D2C model. You will build an efficient and customer-oriented after-sales infrastructure through data utilization, system integration, and partner collaboration, without being bound by the conventional dealer-dependent structure.
Job Description
-
- Responsibilities
- ◆After-sales service planning and operation
Planning and execution of overall customer contact operations, including inspection, repair and warranty services
◆Data utilization operation design
Promoting optimization of repair parts inventory, maintenance schedule and connected services by utilizing vehicle driving data and user usage data
◆Parts procurement and logistics Network building
Collaborate with domestic and overseas suppliers and logistics partners to establish efficient and stable parts supply system
◆System integration and business infrastructure building
Design integration with internal systems and external partner systems, and promote design and construction of overall business operations (DX)
◆Profit management and improvement measures planning
After-sales service Monitor business KPI in sales area and lead measures to improve revenue and customer satisfaction
-
- Requirements
- Experience in building after-sales operations for automotive or industrial machinery, construction equipment, consumer electronics, large equipment, etc.
- Experience in planning and implementing mobility-related or similar durable goods products (including data utilization)
- Knowledge and working experience in improving customer satisfaction (CS) and customer experience (UX)
In-depth understanding and working experience of after-sales systems and processes
・Working experience in the aftermarket business
(Experience in multiple areas of specification management, parts procurement, inventory management, warehouse management, transportation management, quality management, revenue management, and system development is welcome)
-
- Preferred
- Experience in planning, building, and operating after-sales operations based on the D2C model
・Experience in negotiating contracts with partners, designing operations, and launching new operations
・Experience in launching an after-sales operation at an emerging automaker
・Experience stationed in an overseas subsidiary for after-sales operations
・Experience in vehicle Experience in vehicle repair and maintenance operations
■Personality Requirements
・Ability to build new operations with flexible ideas and drive, without being bound by existing frameworks
・Ability to design customer experience and efficiency improvements based on numbers and data
・Ability to work with overseas markets and multinational members, and enjoy cross-cultural Enjoy cross-cultural communication based on collaboration with overseas markets and multinational members
・Pursue customer satisfaction (CS) and experience value (UX) improvement through after-sales service, in addition to business efficiency improvement
-
- Location
- Tokyo
-
- Work Style
- Remote working possible, Flex working possible
-
- Salary
- ¥6,000,000～¥12,000,000
-
- Attractive
Points - Japanese company with global opportunities, Childcare support system, Weekends and holidays off, Make use of languages, Major corporation, Venture Company, New businesses and services
- Attractive
Consultation
Our expert team is dedicated to empowering your career change, crafting tailored career plans, and securing the best job opportunities in the automotive and mobility sectors.
Search by Industry
Search by Job Type
Search by Location
- Top
- Job Listings
- Global D2C After-Sales Operations Execution