JOB ID 26594

Customer Success

  • Logistics & Transportation, Transportation, Trafic
  • Sales, Account Manager (B2B)
  • Tokyo
  • ¥5,000,000~¥6,500,000

This company, established in 2025, is a service provider in the mobility domain that helps companies manage the safety of their vehicles and improve operational efficiency.
Under its management, the company operates its business based on billions of yen in capital, and was established with investments from several companies.
Its main businesses include the planning, development, and operation of driving behavior analysis services aimed at reducing accident risks, and driving support systems that visualize and manage the driving conditions of work vehicles. Through these services, we aim to contribute to improving the safety and operational efficiency of companies that use vehicles.

You will lead the Customer Success Department, the next generation AI driver recordings service to support the reduction of traffic accidents. You will effectively and efficiently follow up on both the system and human resources to ensure that corporate customers are able to use this service to produce accident reduction results.

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Job Description

  • Responsibilities
    Design, build, and execute successful customer experiences
    - Create KPIs for customer utilization and develop measures to increase frequency of use
    - Manage task progress/manage team members
    - Account management for major customers
  • Requirements
    -Experience in corporate sales or customer success
    -Design, build, and execute successful customer experiences in web services
    -Ability to analyze both quantitative and qualitative user information and develop strategies
  • Preferred
    Experience in onboarding within customer success
    ・Project management experience
    ・Work experience in both startups (including mega-ventures) and large companies
    ・Sales experience in the human resources industry

    ■Personality Requirements
    ・First person, team oriented, able to take ownership and execute projects ・Able to work independently and take initiative ・Able to think and move in ways that work Able to take ownership and execute projects in a first-person, team-oriented manner
    ・Willing to work hard and take initiative
    ・Able to enjoy ambiguous, uncertain, and unstable situations and think of ways to make things happen
    ・Like to experiment and take shape in new areas
    ・Openly communicate
    ・Strive to think outside the box
    ・Effort to maximize one's own performance People who can work hard to maximize their own performance
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000~¥6,500,000
  • Attractive
    Points
    Weekends and holidays off, Preparing for IPO, Venture Company, New businesses and services

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