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JP

JOB ID 27222

Customer Support |

  • Manufacturer, Manufacturer-Automotive
  • Aftersales, Technical Help Desk, Call Center Operations
  • Tokyo
  • ¥4,000,000～¥6,000,000

The company is a service provider in the mobility field established in 2025 and is developing a business that supports the safety management and operational efficiency of vehicles owned by companies.
Under the management team, the company operates its business based on multi-billion yen in capital, and was established with investment from multiple companies.
Our main businesses include driving behavior analysis services aimed at reducing accident risks, and planning, development, and operation of driver assistance systems that visualize and manage the driving status of business vehicles. Through these services, we aim to contribute to improving safety and operational efficiency for companies that use vehicles.

Customers of the safety management department of corporations who use the traffic accident reduction support service will be supported in successfully utilizing the service and reducing accidents through daily inquiries (email and phone). This position is not only to guide you on how to use the system, but also to be close to customers and to provide effective and efficient follow-up from both people and systems.

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Job Description

  • Responsibilities
    ■Responding to inquiries from customers (main business)
    ・Responding to inquiries from customers who are using the service regarding operation methods, specifications, and problems (email and phone)
    ・Providing
    easy-to-understand and polite support for customers with diverse IT literacy ■Incidents and complex issues that require escalation and coordination
    and technical investigation Accurate escalation
    to managers and engineers ■Support for improving quality and operations,
    updating and expanding
    FAQs and manuals through daily customer correspondence, aggregating and feeding
    back to managers and development teams, and providing suggestions and implementation support to improve work flow within the team
  • Requirements
    ・Experience in customer service, help desk, or call center (experience in both phone and email)
    ・Basic understanding of IT tools and willingness to
    learn new systems ・High communication skills that can explain technical terms according to the customer's situation and IT literacy
  • Preferred
    ・Experience in customer service
    in BtoB (corporate market) services, experience in supporting
    products and services with hardware, practical experience
    in the technical support area, experience in creating business manuals and improving

    flow within the team ■Value the desired persona
    and sense of the field. Those who
    can face customer problem solving sincerely and carefully, those who
    can work independently as a member of a team rather than passively, and those who can positively perceive changing environments and uncertain situations and act flexibly.
  • Location
    Tokyo
  • Work Style
    Flex working possible
  • Salary
    ¥4,000,000～¥6,000,000
  • Attractive
    Points
    No relocation, Childcare support system, Weekends and holidays off, Venture Company, New businesses and services

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