Customer Support |

Customer Support Manager (Product Improvement and Tech Touch Promotion)

This company, established in 2025, is a service provider in the mobility domain that helps companies manage the safety of their vehicles and improve operational efficiency.
Under its management, the company operates its business based on billions of yen in capital, and was established with investments from several companies.
Its main businesses include the planning, development, and operation of driving behavior analysis services aimed at reducing accident risks, and driving support systems that visualize and manage the driving conditions of work vehicles. Through these services, we aim to contribute to improving the safety and operational efficiency of companies that use vehicles.

In the support department of our traffic accident reduction support service, you will lead the management of responding to inquiries and "improving products and creating mechanisms to avoid generating inquiries.
The key mission is to discover UI/UX issues and solve them in cooperation with the development team so that customers can operate the service intuitively.
In addition, you will also promote UI improvements that do not generate inquiries by utilizing tech-touch tools (e.g., creating tutorials) in parallel with quality control of inquiry responses.

Details.

Customer Support Manager

This company, established in 2025, is a service provider in the mobility domain and is engaged in the business of helping companies manage the safety and operational efficiency of their vehicles.
Under its management, the company operates its business based on billions of yen in capital, and was established with investments from several companies.
Its main businesses include the planning, development, and operation of driving behavior analysis services aimed at reducing accident risks, and driving support systems that visualize and manage the driving conditions of work vehicles. Through these services, we aim to contribute to improving the safety and operational efficiency of companies that use vehicles.

You will lead the customer support function in the Customer Success Department for our traffic accident reduction support services.
Although our traffic accident reduction support service is a web-based service, the IT affinity of our clients' corporate safety management departments varies from industry to industry, and we need to effectively and efficiently follow up on both system and human aspects to ensure that the service is used more effectively to reduce accidents.
Therefore, it is important not only to standardize the response to inquiries, but also to create a system that enables smooth resolution of issues and to promote improvements through cooperation with engineers.
In this position, we envision a person who can achieve both customer satisfaction and operational efficiency as the hub of the team while taking on the operation and management of the help desk.

Details.

Customer Support

This company is a global leader in factory automation and sensing technologies, providing a wide range of innovative products such as sensors, measuring instruments, vision systems, and microscopes. Headquartered in Japan and operating in numerous countries worldwide, it is known for its strong direct sales approach and commitment to delivering high-value technical solutions that support manufacturing productivity and quality improvement. The organization emphasizes speed, innovation, and quality improvement. organization emphasizes speed, innovation, and customer-centric problem solving, enabling clients across various industries to optimize their processes with cutting-edge automation and inspection technologies.

This is a technical support position in which you will accurately assess the situation over the phone and provide easy-to-understand solutions to technical questions and issues related to PLCs and other control equipment from customers.

Details.

Service Operations /Customer Support

We are a start-up company that provides new options for disasters and under-infrastructured areas with innovative technologies that enable the recycling and use of water resources. The company is evolving into a global organization that brings together engineers and researchers from around the world while taking on global issues such as climate change and water scarcity. Currently in the business growth phase, we are aiming for further expansion with an IPO in sight, based on a mission of high social significance. Our 100-person organization is rooted in a culture where each individual can take on challenges with discretion and responsibility.

This startup is pioneering innovative technologies that enable sustainable water circulation, offering vital solutions in times of disaster and in Tackling global issues such as climate change and water scarcity, the company is rapidly evolving into a global organization that attracts engineers and researchers from around the world. Now in a growth phase with an IPO on the horizon, it offers the opportunity to work on a mission with significant social impact. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges. With a team of around 100 members, the company fosters a culture where each individual is empowered to take ownership and boldly pursue meaningful challenges.

You will be a core member responsible for business process optimization and quality improvement in the service operation of the product.

Details.

Customer Support

A startup company that provides electric kickboard and electric bicycle sharing services with the aim of popularizing micromobility.
Stations are set up mainly in urban areas, and a system is being developed to make short-distance travel easier and more efficient.
Easily accessible via a dedicated app, it is attracting attention as a sustainable means of transportation.
We are developing sustainable mobility services that reduce environmental impact and include solutions to urban transportation issues as well as rural transportation issues.

The candidate will be responsible for responding to customer inquiries, resolving issues, taking action to improve service levels related to customer service, and developing support systems and mechanisms.
The candidate will be responsible for planning, designing, and improving the efficiency of operations, especially in cooperation with partner companies, especially in the reception of user accidents and insurance responses, which occur on a regular basis.

Details.