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JOB ID 27757
IT Help Desk Technician
- Manufacturer, Aerospace & Robotics
- IT, Internal SE, Operation＆maintenance,Technical support, Technical Help Desk
- Tokyo
- ¥5,000,000～¥9,000,000
Their team includes members from all over the world and offers a chance to work at the cutting edge of satellite technology and services. Their track record includes multiple launch mission successes, a vast network of satellite Their track record includes multiple launch mission successes, a vast network of satellite operations, and collaboration with space industry leaders, both private and governmental, worldwide.
As the first point of contact for IT support for internal users, this is an IT help desk position where you can quickly and accurately resolve issues related to hardware, software, and business tools, delivering an excellent user experience.
In this role, you will be the first point of contact for internal users, diagnosing and resolving hardware, software, and productivity tool issues with speed, accuracy, and a strong focus on user experience.
Job Description
-
- Responsibilities
- ・Handled inquiries and escalation
responses as an IT support point ・Troubleshooting
Windows 11, macOS, and company-issued mobile devices ・Managed and supported
Microsoft 365 environments (Exchange, SharePoint, OneDrive, Teams, Intune) ・User management, access permission management, and account lifecycle management
using Microsoft 365 and Intune ・Device deployment, configuration, and management
using Microsoft Autopilot and Intune ・Remote and on-site technical support
・IT equipment setup, image creation, and disposal support
・Serve as the primary first-contact and escalation point for all internal IT support requests
・Troubleshoot and resolve hardware, software, and peripheral issues across Windows 11, macOS, and company-managed mobile devices
・Administer and support Microsoft 365 environments, including Exchange, SharePoint, OneDrive, Teams, and Intune
・Manage user provisioning, access rights, and account lifecycle via M365 & Intune
・Deploy, configure, and manage company devices using Microsoft Autopilot and Intune
・Provide remote and on-site technical support, including asset setup, imaging, and decommissioning
-
- Requirements
- ・High communication skills in Japanese and English, JLPT N2 or higher recommended
(high level in conversation, reading, and writing is required)
・Over
3 years of experience in IT help desk, desktop support, or end-user support ・Jira Service Management and Atlassian Practical experience with Confluence and ServiceDesk experience is a plus
・Experience migrating Confluence is highly valued
・Practical experience with Microsoft 365 and Intune User management (app distribution, compliance policy management, Autopilot operation)
・Windows 11. macOS troubleshooting skills: user profile
(OS configuration, updates, application failures, permission settings, endpoint setup)
・Experience using remote support tools such as TeamViewer, LogMeIn, and other equivalent products RDP
and ticket management, SLA achievement, and handling volume
・Graduated from an IT-related junior college or vocational school, holds relevant qualifications, or equivalent practical experience
, experience proactively driving business operations, and a track record
of self-learning ・Able to work flexibly on shifts including about 50% attendance at the Tokyo headquarters
・Bilingual Proficiency: JLPT N2 preferred; strong conversational fluency with advanced reading and writing proficiency in both English and Japanese required
・3+ years of experience in IT help desk, desktop support, or end-user technology roles
・Hands-on experience with Jira Service Management and Atlassian Confluence (ServiceDesk familiarity is a plus; Confluence migration experience highly valued)
・Proficiency with Microsoft 365 & Intune (user management, app deployment, compliance policies, Autopilot)
・Strong operating system troubleshooting skills for Windows 11 and macOS, including user profiles, OS configuration, updates, application issues, permissions, and endpoint setup
・Experience with remote support tools for end-user troubleshooting and support, such as RDP, TeamViewer, LogMeIn, or similar
・Proven track record of independently managing ticket queues, meeting SLAs, and tracking ticket volume
・Associate-level degree or certification in IT, or equivalent practical experience
・Must demonstrate a self-starter attitude and a documented history of self-directed learning or skill development
・Comfortable working a flexible shift model with ~50% onsite presence at the ASJP Tokyo headquarters
-
- Preferred
- ・Knowledge
of IT service management frameworks such as ITIL and COBIT ・Experience supporting
collaboration tools like Zoom and Webex ・Experience
in SaaS operations management or enterprise software implementation ・Basic Linux knowledge or experience
using EMM tools other than Intune ・JLPT N1 or CEFR English or Japanese proficiency
equivalent to C1 or higher, relevant qualifications
such as AWS and Cisco, experience in business improvement
using AI and automation tools, familiarity with IT service frameworks (ITIL, COBIT, or similar)
・Experience supporting Zoom, Webex, or similar collaboration platforms
・Background in SaaS administration or enterprise software rollout
・Basic exposure to Linux or enterprise mobility management beyond Intune
・JLPT N1 or CEFR C1 proficiency (English/Japanese)
・AWS, Cisco, or infrastructure certifications
・Demonstrated use of AI or automation tools to streamline IT workflows
-
- Location
- Tokyo
-
- Work Style
- Flex working possible
-
- Salary
- ¥5,000,000～¥9,000,000
-
- Attractive
Points - Japanese company with global opportunities, Over 50% Mid-Career Hires, Make use of languages, Weekends and holidays off
- Attractive
Consultation
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