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JOB ID 26617

Mechanic Matching CS Coordinator|Mechanic Matching CS Coordinator (Assistant Mechanic)

  • IT, Software platform
  • IT, Operation&maintenance,Technical support
  • Tokyo
  • ¥4,000,000~¥6,500,000

We are a start-up company that introduces technology to an existing industry with a large market in Japan, and develops a platform business to support the efficiency and sophistication of after-sales service in the mobility field. We aim to transform the industry structure and create new value.
We are developing multiple businesses for individuals and corporations, all of which have completed their initial phases and are now in the phase of scaling up.
In addition to accelerating the growth of existing businesses, we are continuously working to launch new businesses.
In the medium to long term, we aim to establish a firm position in this area and grow to become a leading company in Asia.

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Job Description

  • Responsibilities
    ■ Onboarding support
    ・Support new clients (both mechanics and companies) to use the service smoothly
    ■ Usage monitoring and proactive follow-up
    ・Identify usage status based on data, and propose improvements and provide additional support as needed
    ■ Matching operations
    ・When a company requests a mechanic with specific When a company requests a mechanic with specific conditions, research mechanics outbound and propose the best candidate
    ・Provide conditions to the mechanic and conduct matching operations
    Feedback collection and product improvement collaboration:
    ・Gather user feedback and share with the product team to improve the service Connect to service improvement
  • Requirements
    Experience in customer success, customer support, or account management
    - Strong customer service and relationship building skills, and the ability to build trust and resolve issues.
  • Preferred
    Customer success experience in a matching platform
    ・Experience coordinating in staffing or recruiting
    ・Additional knowledge of automotive is a plus (not required)
    ■ Desired Personality
    ・A person who likes to organize and verbalize complex operations and business structures
    ・A person who is excited in front of chaotic sites and enthusiastic about making it work ・A person who likes to take ownership of the intersection of operations × technology × business Have a sense of ownership to drive DX in the industry
    ・Love working at the intersection of operations x technology x business
  • Location
    Tokyo
  • Work Style
    Flex working possible
  • Salary
    ¥4,000,000~¥6,500,000
  • Attractive
    Points
    No relocation, Over 50% Mid-Career Hires, Weekends and holidays off, Preparing for IPO, Venture Company, New businesses and services

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