JOB ID 24705

Customer Satisfaction Engineer

Manufacturer, Automotive Parts
Aftersales, Service Technician, QC・QA

Kanagawa
¥8,000,000～¥10,000,000

A global technology company dedicated to the future of safe and sustainable mobility, providing software and hardware solutions primarily for the automotive sector. The company's business focuses on advanced automotive safety systems, connectivity, and electrical architecture, designed and developed for original equipment manufacturers (OEMs). It also leads the industry in data and power distribution capabilities and plays a key role in the design of next-generation vehicle architectures.

The company operates in more than 77 locations worldwide, with a particular focus on developing solutions for connected cars, sensors and electric vehicles. The company is particularly focused on developing solutions for connected cars, sensors, and electric vehicles. In addition, we also promote sustainable initiatives to achieve carbon neutrality.

As a Customer Satisfaction Engineer, you will be responsible for managing and performing tasks related to product quality. You will be responsible for communicating and building a team between the customer and our engineering team/factory, and will be involved in quality control activities to determine the best solution from both parties' perspectives.

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Job Description

Responsibilities

Act as a customer contact to gather quality information and provide those requirements and customer feedback to the team in a timely manner
Be responsible for customer interface to collect the quality information, provide to a team with those requirements and customer voice in a timely manner
 Be aware of product delivery quality at customer assembly location, and performance in market

 Use and maintain Traceability System (called QSYS) for tracking the status of problem solving and customer report
Use and maintain Traceability System (called QSYS) with utilizing the local documents for tracking the status of problem solving and customer reports
 Participate in conference calls as needed to accomplish the three roles above.
Participate in the necessary conference calls to accomplish the above 3 responsibilities
 Attend meetings with customers and regularly report progress on assigned action items
Attend customer meetings, complete assigned action items and regularly report on progress
 Provide customers with a quality management system to support flawless start-up activities and gain customer confidence
Support Flawless Launch Activities, and deliver quality management system to customer(s) to get customer's confidence
Requirements

 Bachelor's degree of engineering
Bachelor's degree of engineering
 Strong Interpersonal skills to establish and maintain good relationship with customers, and work
effectively in a global team. skill to establish and maintain good relationships with customers, and work
effectively in a global team.
 Native level Japanese, Business level English

Japanese Speaking (native) with English good Skills
 Computer skills (MS Office)
Preferred

 Innovative and out-of-the-box thinker
You are Innovative: Challenge us to think outside the box, creating solutions which will
enhance our technology landscape.
 Self-motivated and have a strong passion for achieving results.
Self-motivated and have a strong passion for achieving results.
 Have a high sense of responsibility for your own actions and act as an owner Self-motivated and have a strong passion for achieving results.
High responsibility for own actions and able to act like an owner.
Location

Kanagawa
Work Style

In-office work only, Remote working possible
Salary

¥8,000,000～¥10,000,000
Attractive
Points

Secondary JOB possible, Over 50% Mid-Career Hires, Foreign capital company, Make use of languages