JOB ID 23896

European Luxury Automotive Importer Non-Technical Trainer

Manufacturer, Manufacturer-Automotive
Aftersales, Aftersales Trainer

Kanagawa
¥7,000,000～¥8,800,000

This brand is known for its sleek, high-performance vehicles that blend luxury with engineering precision. With a legacy rooted in motorsport, it has From iconic sports cars to versatile SUVs, it offers a driving experience that's hard to match, thanks to its distinctive design and unmatched handling. From iconic sports cars to versatile SUVs, it offers a driving experience that's hard to match, thanks to its distinctive design and unmatched handling.

A European premium automotive importer is looking for a Non Technical Trainer to be responsible for overseeing Non-Technical Aftersales training and development initiatives, including behavior, skill, product, brand, and management-related programs to enhance their business. Responsibilities include coordinating after sales training activities, developing and adapting training materials, executing global training and Involves coordinating after sales training activities, developing and adapting training materials, executing global training and certification programs, and managing training facility logistics and vendor relationships.

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Job Description

Responsibilities

Key Responsibilities:
◼ AS Non-Technical Training
◼ Dealer AS Qualification & People Development
◼ Coordination of AS Training & All Related Activities

1) After Sales Non-Technical Training & People Development (50%)
Develop, establish, and enhance behavior, skill, product, brand, and management -related training in Non-Technical Aftersales based on market needs.
Deliver training, e-learning, coaching, workshops, and other personal development initiatives to meet individual objectives.
Ensure training and development plans for each individual within dealer networks in Non-Technical Aftersales.
Manage the adaptation or local development of training materials and development tools in coordination with training suppliers.
Prepare and conduct all relevant Non-Technical Aftersales training, including:
Aftersales Business Management for Aftersales Managers
Workshop Management, Parts, Warranty, and other Non-Technical Aftersales training
Development of localized training based on market needs
Participate in Global projects and contribute market-specific insights.

2) Execution of Global Training & Certification Programs (35%)
Implement and manage non-technical training programs for technicians.
Oversee training and certification programs for service consultants.
Manage web-based training (WBT) learning paths for relevant job roles.
Contribute to Contribute to global projects and provide market-specific input.

3) Coordination of AS Training/Training Center Facility (15%)
- Administration of training activities with vendors
- Facility management support with Facility management support with venders
Requirements

Professional Experience:
Industry Knowledge: Automotive (Essential)
Dealership Aftersales Experience & Knowledge: Essential
Work Experience Work Experience: 5+ years in related fields
Language Skills: Practical working experience using English, Native Japanese

Competencies:
Personal Competencies: Proactive attitude, self-motivation, diligence, and willingness to learn Proactive attitude, self-motivation, diligence, and willingness to learn
Social Competencies: Ability to integrate, conflict management, persuasiveness, and teamwork persuasiveness, and teamwork
Cognitive/Methodical Competencies: innovation, implementation drive, presentation, and problem-solving skills skills
Basic Competencies: brand and product knowledge, organizational understanding, and project management skills
Location

Kanagawa
Work Style

Remote working possible, Flex working possible
Salary

¥7,000,000～¥8,800,000
Attractive
Points

No relocation, Foreign capital company, Make use of languages