JOB ID 24891

Aftersales Manager

Distribution & Retail
Aftersales, Warranty, Aftersales Commercial, Parts ＆ Accessories

Kanagawa
¥8,000,000～¥12,000,000

A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

In this role, you will oversee all service operations of the luxury automotive dealership, ensuring the highest customer satisfaction, operational efficiency, and financial performance. This role is critical to ensuring the reputation of the luxury brand through exceptional service delivery, operational planning, and team leadership.

In this role you will oversee all service operations for a luxury automotive dealership, ensuring the highest standards of customer satisfaction, operational efficiency, and financial performance. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership. This role is pivotal in guaranteeing the luxury brand's reputation through exceptional service delivery, operational planning, and team leadership.

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Job Description

Responsibilities

- Leadership & Management: Lead and inspire service teams to promote a culture of excellence and continuous improvement.
- Financial & KPI Management: oversees the service department budget, monitors performance indicators (productivity, efficiency, revenue, etc.), and implements strategies to achieve financial goals.
- Operations Supervision: Manage daily operations to ensure prompt vehicle response and compliance with standards and regulations.
- Customer satisfaction: develop strategies to increase customer satisfaction and loyalty, and use feedback to drive improvements.
- Process Improvement: Identify and implement measures to improve efficiency and reduce costs in service delivery.
- Quality Control: Ensure high quality repairs and maintenance, conduct regular audits and correct warranty claims.
- Inventory management: oversees inventory levels and procurement, optimizing key inventory metrics (turnover, backorder ratios, etc.).
- Service marketing: cooperate in marketing campaigns to attract customers to the service center and promote special offers.
- Customer retention measures: Implement customer retention programs, including follow-up and loyalty programs.
- Value-added revenue management: drive additional revenue through services such as vehicle coating, detailing, and accessory installation.
- Staff development: hire, train, and evaluate service staff and provide coaching to improve performance.
- Health & Safety: Ensure a safe work environment by complying with regulations and providing training.
- Liaison with manufacturers: serves as the primary contact for communication regarding services.

- Leadership & Management: Lead and inspire the service team, promoting a culture of excellence and continuous improvement.
- Financial & KPI Management: Oversee the service department budget, monitor performance metrics (productivity, efficiency, efficiency, revenue, etc.), and implement strategies to meet financial targets. revenue, etc.), and implement strategies to meet financial targets.
- Operational Oversight: Manage daily operations, ensuring timely vehicle turnaround and compliance with standards and regulations.
- Customer Satisfaction: Develop strategies to enhance customer satisfaction and loyalty, using feedback to drive improvements.
- Process Improvement: Identify and implement efficiency and cost-reduction initiatives to enhance service delivery.
- Quality Control: Ensure high-quality repairs and maintenance, including regular audits and correct warranty claims.
- Inventory Management: Oversee stock levels and procurement, optimizing key inventory metrics (turnover, back-order ratio, etc.).
- Service Marketing: Collaborate on marketing campaigns to drive service center traffic and promote special offers.
- Retention Initiatives: Implement programs to increase customer retention, including follow-ups and loyalty programs.
- Peripheral Profit Management: Drive additional revenue through services like vehicle coating, detailing, and accessory installation .
- Staff Development: Recruit, train, and evaluate service staff, providing coaching to enhance performance.
- Health & Safety: Ensure a safe working environment by enforcing regulations and conducting training.
- Manufacturer Liaison: Serve as the primary contact for service-related communications with the manufacturer.
Requirements

- Experience as a mechanic or advisor in an automotive dealership (regardless of number of years)
- Knowledge or certification equivalent to a level 2 or 3 auto mechanic
- Excellent people management and leadership skills
- Highly organized and ability to multi-task
- Proficient use of Microsoft Office products
- Excellent communication and interpersonal skills
- Strong with numbers (discounts, interest rates, commission calculations)
- Thorough attention to detail
- Collaborative and positive attitude in a team environment

- Experience as a mechanic or advisor at an automobile dealership (regardless of years)
- Knowledge or qualification equivalent to a second or third grade automobile mechanic
- Excellent people management and leadership skills
- Advanced organizational skills and multitasking ability
- Proficient use of Microsoft Office products
- Excellent communication and interpersonal skills
- Numerical skills (calculating discounts, interest, fees, etc.)
- Meticulous attention to detail detail
- Collaborative and positive attitude in a team environment
Preferred

- Business-level English proficiency

- Business-level English proficiency
Location

Kanagawa
Salary

¥8,000,000～¥12,000,000
Attractive
Points

Foreign capital company