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JP

JOB ID 24891

Afterservice Manager

  • Distribution & Retail
  • Aftersales, Warranty, Aftersales Commercial, Parts ＆ Accessories
  • Kanagawa
  • ¥8,000,000～¥12,000,000

A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

The Service Manager manages and supervises all aspects of the service department and related operations, and is responsible for the department's profitability, including staffing, operational efficiency, and profitability.　
We formulate business plans including setting sales targets for the service department, set various management goals (KPIs) necessary to maintain productivity and efficiency of service operations, including personnel and facility operation plans to achieve them, and implement management measures.
The service manager aims to expand the division's business, achieve various internal and external KPIs, including ensuring profitability and improving customer satisfaction, and contribute to the brand's handling in accordance with the company's MVV.

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Job Description

  • Responsibilities
    Department Management and Strategic Planning
    • Set short-term, medium- and long-term goals for departments, and formulate and implement
    strategies to achieve them• Consistent human resource management
    from staff recruitment, training, and evaluation• Formulate annual operating budgets and manage
    budgets appropriately• Maintain and manage various reporting systems for management and factories

    Operational Improvement and Performance Enhancement
    • Continuously monitor and improve
    department performance using reports, tracking systems, customer satisfaction surveys, etc. • Develop and execute
    marketing plans to acquire new customers and increase repeat rates• Plan and implement training programs for technicians and arrange for participation in external training as needed

    Improving
    the quality of customer service • Building and maintaining good relationships with customers and striving to increase repeat rates.
    • Follow up with customers within 24 hours of service delivery to confirm their satisfaction.
    • We will respond promptly and appropriately to complaints and strive to restore customer satisfaction.

    Quality Control and Technical Improvement
    • Provide high-quality repair services to minimize re-repair rates.
    • Regularly conduct unannounced inspections of completed work to maintain quality.
    • Constantly gather information about new equipment and tools and suggest purchases if necessary.
    Compliance and Regulatory Response
    • Understand and comply with national regulations (hazardous waste disposal, regulations, etc.).
    • Familiarize yourself with the manufacturer's warranty policies and procedures to ensure compliance.

    Interdepartmental Collaboration and External Relations
    • Establish and maintain good relationships with other departments and ensure smooth internal communication.
    • Acting as a liaison with factory representatives and exchanging necessary information.
    • Build relationships with vocational and technical schools and strengthen recruitment efforts.

    Document Management
    • Proper handling and management
    of all documents• Keeping customer service files updated and available for reference
  • Requirements
    【Required】
    • Experience as a mechanic or advisor in a car dealership (for any number of years)
    • Knowledge or qualification
    equivalent to Level 2 or 3 as an auto mechanic • Excellent human resource management and leadership skills
    • Advanced organizational and multitasking skills
    • Proficient use
    of Microsoft Office products • Excellent communication and interpersonal skills
    • Numerical calculations (e.g., calculating discounts, interest, and commissions)
    • Thorough attention
    to detail• Collaborative and positive attitude in a team environment
  • Preferred
    • Business level English proficiency
  • Location
    Kanagawa
  • Work Style
    In-office work only
  • Salary
    ¥8,000,000～¥12,000,000
  • Attractive
    Points
    Foreign capital company, Management Position

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