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JOB ID 25844
EV/ICE Service Engineer
- Manufacturer, Manufacturer-Automotive
- Aftersales, Warranty,Aftersales
- Tokyo
- ¥5,500,000～¥8,000,000
A leading global automotive manufacturer operating in Japan, this company is committed to advancing sustainable mobility by accelerating the transition to electric vehicles. Their goal is to introduce innovative battery electric vehicle (BEV) products tailored for the Japanese market, supporting a cleaner and more environmentally friendly transportation future. Their goal is to introduce innovative battery electric vehicle (BEV) products tailored for the Japanese market, supporting a cleaner and more environmentally friendly transportation future.
As one of the world's leading automakers with operations in Japan, we are committed to promoting sustainable mobility by accelerating the transition to electric vehicles. We aim to support a cleaner, greener transportation future by introducing innovative battery electric vehicle (BEV) products suited to the Japanese market.
In this role you will function as the technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. In this role you will function as the technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. Some guidance from the supervisor is available to handle unusual situations. This function identifies suppliers and work with them to improve performance in quality, service, service, and quality management activities. Work is of a difficult nature in involving a high level of creativity and initiative.
Job Description
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- Responsibilities
Provide technical advice to dealer personnel diagnosing and repairing vehicles in a 'fix it right the first time' manner including on-site support. Vehicles in 'fix it right the first time' manner including on-site support.
Responsible for ASKMe such as technical inquiries (TSR-Technical Support Report).
Review source plant-developed TSB's (Technical Service Bulletin) for translation proofreading.
Process dealer Field Product Reports per company guidelines.
Create PRTS (Problem Resolution Tracking System) to identify filed product concerns to source plant and work with them closely for product improvements. improvements.
Conduct the regional technical meeting with the senior technicians to share the necessary information among them.
Conduct the technical investigation based on the request from JMLIT, Police and Fire Department.
Conduct the technical investigation for PL (Product Liability) issue and prepare the necessary report to the HQ and insurance company.
Lead Dealer Field Product Reports (TFR: Technical Field Report) judgment meeting.
Pursuing on-site product investigations.
Spread out strategic Aftersales plans / gathering dealer concerns, problems etc. act as Field Engineer.
Support to execute field actions.
Provide technical support to various other functions, not limited to but such as marketing, events, PR events, and new model R&D.
Provide support to Director and Head regarding technical training center management roles.
Not specified above but should be covered all service-related matters.
Warranty
Warranty determination operations using the Global Warranty.
Processing of pending or error warranty claims.
Responding to various inquiries related to warranties.
Processing of prior repair approval (PRA) / special approval for warranty claims (less than ¥500,000).
Preparation of monthly reports (accounting reports, provision of warranty data to CC&A (results of data analysis / preparation of Warranty Saving report, etc.).
Development of Warranty Information (as appropriate).
Warranty training/consulting implementation plan.
On-site training and implementation planning (during Warranty Audit).
Revision of training manuals (as appropriate).
Scrapping (audit planning and execution).
Prepare annual schedule/data preparation/implementation plan/coordination with dealers for warranty audit.
Formulate and implement an action plan in case of poor audit results.
Various dealer follow-ups based on internal market and performance data (escalation to higher levels as needed).
Correction of deficiencies related to warranty application processes and related systems
・Participation in Teams conferences hosted by regional or
In such cases, we will explain them to you in advance, but you may have to deal with them as part of your duties. In such cases, we will explain them to you in advance, but you may have to deal with them as part of your duties.
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- Requirements
- Business English capability (TOEIC 600 and above).
Minimum 3rd grade national automotive technician certificates.
Driving License.
Working experience as a technician for more than 5 years at a Japanese automotive firm or an importer.
Working experience as a warranty for more than 5 years (or having warranty well knowledge) at a Japanese automotive firm or an importer.
Computer literate in Windows applications.
Proven problem-solving abilities.
Strong written and oral communications skills.
Ability to work as a team member.
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- Preferred
- Word, Excel, and PowerPoint. Access preferable
・ 1st or 2nd grade national automotive technician certificates are preferable
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- Location
- Tokyo
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- Work Style
- Remote working possible, Flex working possible
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- Salary
- ¥5,500,000～¥8,000,000
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- Attractive
Points - Over 50% Mid-Career Hires, Overseas communication, Foreign capital company, Make use of languages, Global Mobility, Management Position
- Attractive
Consultation
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- EV/ICE Service Engineer