JOB ID 25662

Customer Support (Damage Compensation and Claim Handling)| Customer Support (Damage Compensation and Claim Handling)

As an infrastructure company that supports urban mobility, we are developing an overwhelmingly large parking network in Japan and abroad. Furthermore, the company is expanding new mobility services such as ride-sharing and car-sharing, building a next-generation mobility infrastructure that connects people and cities, and developing various businesses such as car rentals and related financial services.
In addition to its stable business foundation, the company is actively developing new services utilizing digital technology, and sustainable growth is expected. The company is expanding not only domestically but also globally, currently operating overseas in seven countries including the UK, Australia, and New Zealand, providing an environment where you can be involved in large-scale challenges. We are currently expanding overseas in seven countries including the UK, Australia, and New Zealand, providing an environment in which you can be involved in large-scale challenges.

We will entrust you with handling cases that cannot be resolved at the contact center (you will work at a general office, not at the contact center). The mission of this department is to propose service improvements based on customer feedback and link them to improvements in service convenience and quality, so you will also be involved in planning and proposing improvements. As a department specializing in secondary response, we do not receive a large volume of calls, and although the main focus is on telephone calls, this is a job where you can spend time with each and every one of our customers.