JOB ID 26362
CRM Project Lead – Customer Engagement & Retention
- 金融サービス
- マーケティング, CRM
- 東京都
- 640万円~850万円
A leading provider of financial services in Japan, the company specializes in offering a wide range of solutions tailored to support vehicle ownership and leasing. With a focus on flexibility and customer satisfaction, it provides financing, leasing, insurance, and related services, working closely with an extensive network of dealers to ensure easy access to these options.
The company is committed to delivering high-quality financial products designed to help both individual and corporate customers manage their vehicle investments. By offering personalized solutions, competitive rates, and clear terms, it plays a key role in making premium vehicles more accessible and ensuring a smooth and enhanced customer experience.
Currently seeking someone to lead CRM project including CRM system initiatives to enhance customer engagement and loyalty (customer retention, conversion)
A great chance to work in a diverse and international company and utilize English skills.
募集要項
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- 職種要約
- •Manage and analyze customer loyalty KPIs to track program performance and drive improvements
•Develop strategies for customer retention and loyalty growth
•Continuous improvement for NPS (Net Promoter Score) with customer engagement.
•Promoting business activities with relevant stakeholders to meet KPI goals
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- 応募資格(必須)
- •Passion to develop business, strong sense of responsibility and ownership
•Project management skill
•Strong customer orientation
•Mathematical and analytical skills
•Communication and presentation skills
•Good command of English
•MS Office
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- 応募資格(優遇)
- •Experience in the automotive industry (Nice to have)
•University degree, preferably in business administration and/or finance.
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- 勤務地
- 東京都
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- 勤務スタイル
- 在宅勤務OK, フレックス勤務OK
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- 給与
- 640万円~850万円
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- こだわり条件
- 転勤なし, 外資系企業, 語学を活かす
Consultation
自動車・モビリティ業界における
転職やキャリア設計、
求人の選定の
ご相談を承ります。