JOB ID 26362

CRM Project Lead - Customer Engagement & Retention

  • Financial Services
  • Marketing, Digital Marketing
  • Tokyo
  • ¥6,400,000~¥8,500,000

A leading provider of financial services in Japan, the company specializes in offering a wide range of solutions tailored to support vehicle ownership and leasing. With a focus on flexibility and customer satisfaction, it provides financing, leasing, insurance, and related services, working closely with an extensive network of dealers to ensure easy access to these options. With a focus on flexibility and customer satisfaction, it provides financing, leasing, insurance, and related services, working closely with an extensive network of dealers to ensure easy access to these options.

The company is committed to delivering high-quality financial products designed to help both individual and corporate customers manage their vehicle investments. By offering personalized solutions, competitive rates, and clear terms, it plays a key role in making premium vehicles more accessible and By offering personalized solutions, competitive rates, and clear terms, it plays a key role in making premium vehicles more accessible and ensuring a smooth and enhanced customer experience.



Currently seeking someone to lead CRM project including CRM system initiatives to enhance customer engagement and loyalty (customer retention, conversion) conversion)

A great chance to work in a diverse and international company and utilize English skills.

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Job Description

  • Responsibilities
    -Manage and analyze customer loyalty KPIs to track program performance and drive improvements
    -Develop strategies for
    -Continuous improvement for NPS (Net Promoter Score) with customer engagement.
    Promoting business activities with relevant stakeholders to meet KPI goals
  • Requirements
    -Passion to develop business, strong sense of responsibility and ownership
    -Project management skills
    - Strong customer orientation
    -Mathematical and analytical skills
    -Communication and presentation skills
    - Good command of English
    -MS Office
  • Preferred
    -Experience in the automotive industry (Nice to have)
    -University degree, preferably in business administration and/or finance.
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥6,400,000~¥8,500,000
  • Attractive
    Points
    No relocation, Foreign capital company, Make use of languages

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