Claims Adjuster (Warranty Specialist)

Technical Evaluation Specialist

企業は、持続可能な輸送ソリューションのグローバルリーダーであり、高品質な商用車両とサービスを提供しています。日本市場でも強いプレゼンスを誇り、輸送・物流業界における効率性と持続可能性を推進する革新的なソリューションを提供しています。

The company is a global leader in sustainable transport solutions, specializing in premium commercial vehicles and services. With a strong presence in Japan, it offers innovative solutions to drive efficiency and sustainability across the transportation and logistics sectors.

Technical Evaluation Specialistは、FRASを通じてディーラーから提出される保証・グッドウィル等のクレームについて、一貫性・正確性・迅速性を備えた技術評価を行います。Technical Support & Quality機能における重要な技術的審査・判断機能として、クレームの適格性、故障原因分析、修理内容の妥当性、およびWarranty、Goodwill、EDW等の分類を、グローバル基準、当社ポリシー、およびローカル要件に基づいて検証します。

Technical Support Engineer、Warranty Manager、Quality Managerならびにディーラーネットワークと密接に連携し、品質保証、コスト管理、プロセスコンプライアンス、および事実に基づく公正なクレーム判定を推進します。また、ディーラーの技術力向上、クレーム品質および処理リードタイムの改善、ネットワーク全体における透明性と評価基準の一貫性向上を通じて、Technical Support & Quality機能の継続的な改善に貢献します.


The Technical Evaluation Specialist is responsible for ensuring consistent, accurate, and timely technical evaluation of dealer warranty and goodwill claims submitted through FRAS. Acting as a key technical gatekeeper within the Company's Technical Support & Quality function, this role validates claim eligibility, root cause analysis, repair justification, and claim classification in accordance with global standards, company policies, and local requirements.

Working closely with Technical Support Engineers, the Warranty Manager, the Quality Manager, and dealer partners, the Technical Evaluation Specialist ensures fair, fact-based decision making while supporting quality assurance, cost control, process compliance, and continuous improvement. The role also contributes to strengthening dealer technical capability, improving claim quality and lead times, and promoting transparency and consistency across the dealer network.

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Mining Equipment Service Manager

This is a global engineering group specializing in tools and equipment for metal cutting, mining, and construction, as well as advanced materials technology. It serves industries like automotive, aerospace, and mining worldwide.

A leading global European supplier of equipment and services for mining and rock solutions is seeking an enthusiastic Service Manager. You will lead the Technical Support, Service Center, and Area Service teams supporting large-scale construction and mining equipment, including drilling machines, concrete spraying machines, and transport vehicles. You will oversee machine installation, after-sales service, technical support, warranty claim reviews, and service partner management while working closely with construction, quarrying, mining, and tunneling customers across Japan. The role also involves domestic and international travel to provide technical support and resolve customer issues on-site.

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Afterservice Manager

A prominent automotive dealership in Japan, known for its long-standing reputation for quality service and a diverse premium vehicle line up continues to grow in Japan and is looking for enthusiastic talents to become part of their excellence. They merged with a major US transportation and dealership group a few years showing their strong and stable presence in the competitive dealer market.

サービスマネージャーは、サービス部門および関連する業務のあらゆる側面を管理・監督し、部門の人材配置、業務効率、収益性等を含めた採算責任を持って部門の運営を実施します。　
サービス部門の販売目標の設定を含む事業計画の策定とこれを達成する為の人員や施設運営の計画を含めたサービス業務の生産性や効率性維持に必要な各種管理目標(KPI)の設定と管理の施策の実施を行います。
サービスマネージャーは、部門の事業の拡大を図り、収益性を確保と顧客の満足度の向上も含めた社内外の各種KPIを達成し、当社のMVVに則りブランドの取り扱いに貢献することを目標とする。

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