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JP

JOB ID 26646

Next-Generation Contact Center Platform Planning

  • Logistics & Transportation, Transportation, Trafic
  • Sales, Sales Operations, Sales Planning ＆ Analysis, Call Center Operations
  • Tokyo
  • ¥4,600,000～¥6,600,000

As an infrastructure company that supports urban mobility, we are developing a parking lot network that boasts an overwhelming scale in Japan and overseas. In addition, the company is expanding new mobility services such as ride-sharing and car sharing, building a next-generation mobility platform that connects people and cities, and is also developing various businesses such as car rentals and related financial services.
In addition to its stable business foundation, we are actively working on the development of new services using digital technology, and sustainable growth is expected. We are expanding not only domestically but also globally, and currently have an environment where we can expand overseas and take on large-scale challenges in seven countries, including the United Kingdom, Australia, and New Zealand. At the forefront of changing the way society moves, the field where you can build your own career is expanding.

In order to build a next-generation contact center that utilizes digital channels and generative AI, we will promote initiatives to improve customer satisfaction through high-quality response while automating with AI and other technologies.

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Job Description

  • Responsibilities
    ・Introduction of contact center systems
    , investigation of business improvement using generative AI, etc., planning, system construction, maintenance improvement, analysis effect verification
    , etc. ・Aggregation, analysis, and reporting of VOC (voice of customer) data, etc.
  • Requirements
    ・Those who
    have experience in planning, improvement, and operation design in call centers ・Those who have experience in planning and improvement work such as introducing tools such as chatbots, voice bots, and generative AI, or using them to improve customer service and reduce inquiries.
  • Preferred
    ・Those who

    have strengths in VOC analysis and improvement work ■Desired personality
    ・Those who
    can think about their own problems and solutions to their own problems and promote planning・Those
    who have communication skills to gather opinions from the call center site, system department, and management and coordinate internally ・Think about CX strategies from the customer's point of view, Those who find it rewarding to take shape from that idea as a mechanism
  • Location
    Tokyo
  • Work Style
    Remote working possible
  • Salary
    ¥4,600,000～¥6,600,000
  • Attractive
    Points
    Japanese company with global opportunities, Listed company, Childcare support system, Weekends and holidays off, Major corporation

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