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- Customer Success Specialist
JOB ID 23467
Customer Success Specialist
- Manufacturer, Manufacturer-Automotive
- Sales, Area・Regional Sales, Account Manager (B2B)
- Tokyo
- ¥5,000,000～¥7,000,000
Our company provides short-distance travel solutions in the walking sector.
Our business is centered around two pillars: the "Mobility Service Business," which uses aircraft equipped with autonomous driving functions to enable comfortable movement within facilities, targeting airports both domestically and internationally; the "Mobility Service Business," which offers corporate rental services that allow users to freely drive aircraft at commercial facilities and outdoor tourist spots; and the "Mobility Sales Business," which sells aircraft through direct sales via online stores or through partners such as car dealers.
With offices in Japan, North America, Europe, and APAC, we operate in more than 20 countries and regions, and will continue to strengthen our global structure.
We address the mobility challenges faced by implementing companies and deliver value to both clients and end users. To achieve this, we continuously propose to implementing companies while monitoring usage and conducting on-site inspections.
You will plan and execute tasks appropriately with internal and external stakeholders, including measures to improve services and prompt responses to emerging issues.
Job Description
-
- Responsibilities
- ・Discovering and proposing
insights to improve customer experience value, planning and proposing
trials that are aligned with sales goals, setting up and operating
regular meetings with clients, supporting service operation for the facility in charge, identifying issues that arise in the field and implementing
solutions in collaboration with other departments, creating manuals, updating, and utilizing mechanisms
-
- Requirements
- ・Those
who have experience in CS, sales, etc., and have experience in leading their own proposals to sales such as contract renewal/upsell/cross-selling. ・Those
who have experience in conducting individual customer negotiations with high touch rather than tech touch, and discovering issues and making proposals for the company in charge. ・Experience in collaborating across departments to solve customer issues and lead
to solutions/improvements. ・Skills
to summarize proposal materials in an easy-to-understand manner using diagrams and charts ・Customer negotiation ability
- Able to
have a purposeful conversation with the person in charge with an eye on the company's goals - Able to discover issues of the company in charge and plan and propose
solutions through communication with the person in charge and on-site staff - Understand the stakeholders of the company in charge, Able to
take an appropriate approach and Japanese language proficiency (business level)
-
- Preferred
- ・Work experience
related to services using robot products or IoT products, experience
of products/services for companies engaged in real business such as retail and food and beverage, and those who have discovered the potential needs of customers, took the initiative to propose services and plans according to those needs, and practiced
improving customer satisfaction ・Those who have planned unprecedented initiatives with an eye on the future. Those
who have led the execution autonomously ・English proficiency (business level)
-
- Location
- Tokyo
-
- Work Style
- Remote working possible, Flex working possible
-
- Salary
- ¥5,000,000～¥7,000,000
-
- Attractive
Points - Secondary JOB possible, Japanese company with global opportunities, No relocation, Average age 30s, Weekends and holidays off, Venture Company, New businesses and services
- Attractive
Consultation
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