JOB ID 23467

Customer Success Specialist

  • Manufacturer, Manufacturer-Automotive
  • Sales, Area・Regional Sales, Account Manager (B2B)
  • Tokyo
  • ¥5,000,000~¥7,000,000

In the field of short-range mobility, it is a company that continues to grow with a unique business model that combines hardware and services.
The introduction of transportation services using autonomous driving technology is steadily expanding both domestically and internationally, as they are being introduced to airports and large commercial facilities.
In addition, we are also providing mobility that can be operated by individuals for tourist attractions and outdoor facilities, expanding the range of usage scenarios.
In addition to online channels, we are also expanding our distribution network by strengthening partner collaboration.
In recent years, the number of introductions in overseas markets has increased, increasing our global presence.
It is attractive that we are promoting the construction of new mobility infrastructure while achieving continuous growth in both product and service axes.

We will face the mobility challenges of the company and provide value to both the client and the end user. To this end, we will monitor usage and conduct on-site inspections, as well as continue to make proposals to companies that have introduced them.
You will appropriately cooperate with internal and external stakeholders to plan and implement measures to improve services and respond promptly to issues that arise.

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Job Description

  • Responsibilities
    ・Discovering and proposing
    insights to improve customer experience value, planning and proposing
    trials that are aligned with sales goals, setting up and operating
    regular meetings with clients, supporting service operation for the facility in charge, identifying issues that arise in the field and implementing
    solutions in collaboration with other departments, creating manuals, updating, and utilizing mechanisms
  • Requirements
    ・Those
    who have experience in CS, sales, etc., and have experience in leading their own proposals to sales such as contract renewal/upsell/cross-selling. ・Those
    who have experience in conducting individual customer negotiations with high touch rather than tech touch, and discovering issues and making proposals for the company in charge. ・Experience in collaborating across departments to solve customer issues and lead
    to solutions/improvements. ・Skills
    to summarize proposal materials in an easy-to-understand manner using diagrams and charts ・Customer negotiation ability
    - Able to
    have a purposeful conversation with the person in charge with an eye on the company's goals - Able to discover issues of the company in charge and plan and propose
    solutions through communication with the person in charge and on-site staff - Understand the stakeholders of the company in charge, Able to
    take an appropriate approach and Japanese language proficiency (business level)
  • Preferred
    ・Work experience
    related to services using robot products or IoT products, experience
    of products/services for companies engaged in real business such as retail and food and beverage, and those who have discovered the potential needs of customers, took the initiative to propose services and plans according to those needs, and practiced
    improving customer satisfaction ・Those who have planned unprecedented initiatives with an eye on the future. Those
    who have led the execution autonomously ・English proficiency (business level)
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥5,000,000~¥7,000,000
  • Attractive
    Points
    Secondary JOB possible, Japanese company with global opportunities, No relocation, Average age 30s, Weekends and holidays off, Venture Company, New businesses and services

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