JOB ID 28224

Customer Success Specialist | Overseas Customer Support Customer Success

We are a technology company focused on research and provision of unmanned aerial systems for industrial applications and operational management platforms for low-altitude areas.
We have extensive implementation experience across diverse sites such as surveying, equipment inspection, and agricultural support, and our management technologies have been adopted for standard operations in multiple regions.
In recent years, we have expanded our business with overseas corporate establishments and large-scale procurement, and we continue to participate in public-private projects. We are promoting the construction of a global platform to create new low-altitude mobility industries that integrate hardware, software, and operational integration infrastructure.

As a customer success representative supporting global expansion, you will handle inquiries from overseas customers and agents, onboarding support, prepare manuals and FAQs, and analyze customer feedback. This position promotes product improvement and customer satisfaction enhancement in collaboration with development, sales, and PdM, helping to expand the business globally. Through overseas business trips, you will also be involved in customer visits, demonstrations, and trade show support.