JOB ID 25255

Administrative staff for car share operation and membership management (Operations Management Department)

Sales, Sales Administration, Sales Operations, Call Center Operations

Tokyo
¥4,700,000～¥6,200,000

The company is engaged in a variety of businesses centered on automobile mobility, parking, car sharing, car rental, and related financial services. The company was founded in Japan and currently operates overseas in seven countries, including the United Kingdom, Australia, and New Zealand.

This department is responsible for ensuring the safe and appropriate use of our services by our customers.

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Job Description

Responsibilities

(1) Inquiry Response
The primary response to customer inquiries is handled by ZuCommunication, a Group company. The company handles more specialized inquiries.
(2) Handling requests for appropriate payment of fees, etc.
In car sharing, there are cases where traffic violations such as unattended parking, excessive speeding, etc., and unpaid payments through the ETC gate may occur.
We will verify the facts, respond to each case individually, and create a flow that allows for appropriate responses.

Details of the job】
① Examine how to respond to inquiries (20-30 cases/day)
Basically, the external customer support center is in charge of responding to members. The company will receive consultation from them, examine the path to resolution, and provide instructions on how to respond to the inquiries.
(ii) Billing for unpaid usage fees and tolls, and sending out invoices
In both ① and ②, also responsible for compiling data and planning operational improvements.
Requirements

Experience using "Word", "Excel", and "PowerPoint" in business.
　Excel" level: Able to analyze and manage numerical values using functions and pivot tables.
・Experience in handling problems and complaints that occur with customer service.
Preferred

Experience in call centers, sales, non-life insurance companies, etc.
・Knowledge of laws (Civil Code, Installment Sales Act, etc.)
・Experience in BPR
*Those who are good at grasping the issues of troubles and problems and examining paths to solutions tend to be successful.
　It is assumed that you will also work on business and operational improvements.
Location

Tokyo
Work Style

Remote working possible, Flex working possible
Salary

¥4,700,000～¥6,200,000
Attractive
Points

Listed company, Childcare support system, Weekends and holidays off, Major corporation