JOB ID 24910

Senior IT - Application Operation Specialist

  • Manufacturer, Manufacturer-Automotive
  • IT, Operation&maintenance,Technical support
  • Tokyo
  • ¥6,500,000~¥8,500,000

A leading provider of financial services in Japan, the company specializes in offering a wide range of solutions tailored to support vehicle ownership and leasing. With a focus on flexibility and customer satisfaction, it provides financing, leasing, insurance, and related services, working closely with an extensive network of dealers to ensure easy access to these options. With a focus on flexibility and customer satisfaction, it provides financing, leasing, insurance, and related services, working closely with an extensive network of dealers to ensure easy access to these options.

The company is committed to delivering high-quality financial products designed to help both individual and corporate customers manage their vehicle investments. By offering personalized solutions, competitive rates, and clear terms, it plays a key role in making premium vehicles more accessible and By offering personalized solutions, competitive rates, and clear terms, it plays a key role in making premium vehicles more accessible and ensuring a smooth and enhanced customer experience.



Currently seeking a Senior IT- Application Operation Specialist. You will be responsible for the overall management and optimization of the company's You will be responsible for the overall management and optimization of the company's critical business applications, ensuring their smooth and efficient operation.

A great chance to work in a diverse and international company and utilize English skills.

Apply for this job

Job Description

  • Responsibilities
    Incident and Problem Management:
    -Lead the investigation and resolution of complex application-related incidents and problems, minimizing Collaborate with cross-functional teams to identify root causes and implement long-term Collaborate with cross-functional teams to identify root causes and implement long-term solutions to prevent recurrence.

    Vendor Management and Collaboration:
    -Serve as the primary point of contact for application operation vendors, which is India HUB, managing Collaborate with India HUB team to address technical issues, negotiate service-level agreements Collaborate with India HUB team to address technical issues, negotiate service-level agreements , and ensure optimal application performance.

    Knowledge Sharing and Documentation:
    -Maintain comprehensive documentation on application configurations, operational procedures, and incident Provide training and knowledge transfer to the IT team and end-users to enhance their understanding and utilization of the applications.

    Application Operation Process Improvement:
    -Identify opportunities for process optimization within the application operations domain, leveraging tools and technologies to enhance efficiency and reduce manual efforts. Implement and maintain robust monitoring and alerting systems to proactively detect and address potential issues. Implement and maintain robust monitoring and alerting systems to proactively detect and address potential issues.

    Application Deployment and Upgrades:
    -Oversee the planning, testing, and execution of application deployments and upgrades, ensuring minimal Establish and maintain standardized processes for application lifecycle management.

    Capacity Planning and Resource Management:
    -Analyze application usage patterns and trends to forecast future resource requirements, ensuring Collaborate with the India HUB and Platform team to align resource planning.
  • Requirements
    Job qualification
    ・ Experience: 3+ years of proven experience in application operations, with a strong background in Windows, dot net, and MS SQL Stack.
    ・ Technical Expertise: Proficient in managing and troubleshooting a wide range of business applications, including ERP, CRM, and custom-built systems. Hands-on experience with application monitoring, performance tuning, and optimization.
    Incident and Problem Management: Demonstrated track record of effectively managing and resolving complex application-related incidents and Incident and Problem Management: Demonstrated track record of effectively managing and resolving complex application-related incidents and problems, with a focus on root cause analysis and preventive measures.
    Communication and Collaboration: Excellent interpersonal and communication skills, with the ability to work cross-functionally and interface with Communication and Collaboration: Excellent interpersonal and communication skills, with the ability to work cross-functionally and interface with both technical and non-technical stakeholders.
    Vendor Management: Ability to effectively collaborate with application vendors, negotiate service-level agreements, and coordinate support activities. Vendor Management: Ability to effectively collaborate with application vendors, negotiate service-level agreements, and coordinate support activities.
    Process Improvement: Experienced in implementing automation tools and techniques to streamline application operations, improve efficiency, and Process Improvement: Experienced in implementing automation tools and techniques to streamline application operations, improve efficiency, and reduce manual efforts.
    Continuous Learning: Proactive in staying up-to-date with industry trends, emerging technologies, and best practices in application operations. Demonstrates a strong commitment to professional development and continuous improvement.
  • Preferred
    Language Skill: English and Japanese at least on business level
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥6,500,000~¥8,500,000
  • Attractive
    Points
    No relocation, Foreign capital company, Make use of languages, Weekends and holidays off

Apply for this job

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