Customer Support (B2C)

User Support Desk｜User Support Desk SV

It is a company that develops mobility-related services and promotes the digitalization of transportation and mobility.
Utilizing proprietary apps and platforms, the company offers a variety of services, primarily cab dispatch services.
The company is one of only a dozen unicorn companies in Japan and is co-creating new mobility services with a variety of companies.

As a CX department leadership candidate, you will be responsible for the call center You will be responsible for staff training and center operations. In addition, you will also lead the English-language call handling, replying to emails and chats, managing the English version of the chatbot, and translating usage instructions into English.

Details.

Administrative staff for car share operation and membership management (Operations Management Department)

As an infrastructure company that supports urban mobility, we are developing an overwhelmingly large parking network in Japan and abroad. Furthermore, the company is expanding new mobility services such as ride-sharing and car-sharing, building a next-generation mobility infrastructure that connects people and cities, and developing various businesses such as car rentals and related financial services.
In addition to its stable business foundation, the company is actively developing new services utilizing digital technology, and sustainable growth is expected. The company is expanding not only domestically but also globally, currently operating overseas in seven countries including the UK, Australia, and New Zealand, providing an environment where you can be involved in large-scale challenges. We are currently operating overseas in seven countries, including the United Kingdom, Australia, and New Zealand, providing an environment in which you can be involved in large-scale challenges.

This department is responsible for ensuring the safe and appropriate use of our services by our customers.

Details.