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- Customer Quality Engineer
JOB ID 24782
Customer Quality Engineer
- Manufacturer, Machinery, Equipment
- Electronics, QC・QA
- Kyoto
- ¥7,000,000~¥9,000,000
A multinational corporation headquartered in Europe, it is a leading global provider of efficiency solutions in the industrial and energy sectors, employing more than 40,000 people worldwide. The company continues to take on the challenge of creating a sustainable society through cutting-edge technologies that save energy and utilize renewable energies. We are expanding the possibilities of people's lives and industry through innovative products and services in diverse fields such as air conditioning, cooling, and motion control. With a global network of bases, we have earned high expectations and trust around the world as an entity that supports social infrastructure and future industries.
In Japan, in addition to sales and service of the above products made at our plants around the world, we have a plant in Kyoto, where we develop and produce hydraulic equipment for domestic and overseas construction and agricultural machinery manufacturers and public infrastructure such as ports and dams.
This position is responsible for responding to customer complaints and leading quality improvement activities to ensure appropriate lead times and quality levels.
In this position, you will be responsible for customer quality control as a Customer Quality Engineer.
Job Description
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- Responsibilities
- Customer response: receive complaints, investigate, implement corrective actions, and prepare 8D reports
Lead cross-functional teams: work with relevant departments to promote solutions to quality issues
QRQC (Quick Response to Quality): lead quality improvement activities in the plant and develop problem resolution systems
Operate quality management system: use IQOS and Salesforce to centrally manage quality data
Coordination of containment measures: Respond quickly to minimize impact of problems
Improving customer product satisfaction: Work with front-end departments to monitor product usage
Supporting local inspection centers: Provide quick and accurate response to customers
Quality data Management and reporting to management: organize and share quality-related information with management
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- Requirements
- Bachelor of Engineering
Business level English and Japanese
Knowledge of relevant quality standards: ISO 9001, IATF 16949
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- Preferred
- nashi (Pyrus pyrifolia, esp. var. culta)
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- Location
- Kyoto
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- Work Style
- Flex working possible
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- Salary
- ¥7,000,000~¥9,000,000
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- Attractive
Points - Over 50% Mid-Career Hires, Foreign capital company, Weekends and holidays off, Make use of languages
- Attractive
Consultation
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