JOB ID 24782

Customer Quality Engineer

  • Electronics, QC・QA
  • Kyoto
  • ¥7,000,000~¥9,000,000

A multinational corporation headquartered in Denmark with more than 40,000 employees worldwide.

Founded in 1933, the company is a unique global, family-owned business that develops and markets state-of-the-art hydraulic equipment and drive systems for construction machinery, agricultural machinery, and forklifts, as well as hardware and software for gas compressors and air conditioning equipment.
In Japan, in addition to sales and service of the above products, which are manufactured in factories around the world, the company also has a
Kyoto Plant in Kameoka City, Kyoto Prefecture, which develops and produces hydraulic equipment for construction and agricultural machinery manufacturers and public infrastructure such as ports and dams, both in Japan and overseas.

(The Kyoto Plant used to develop and produce hydraulic equipment as the Kyoto Plant of Sumitomo Heavy Industries, Ltd. The Kyoto Plant is planning to mass-produce new products in addition to existing products.


This position is responsible for handling customer complaints and leading quality improvement activities to ensure appropriate lead times and quality levels.
This position will be responsible for customer quality control as a Customer Quality Engineer.

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Job Description

  • Responsibilities
    Customer response: receive complaints, investigate, implement corrective actions, and prepare 8D reports
    Lead cross-functional teams: work with relevant departments to promote solutions to quality issues
    QRQC (Quick Response to Quality): lead quality improvement activities in the plant and develop problem resolution systems
    Operate quality management system: use IQOS and Salesforce to centrally manage quality data
    Coordination of containment measures: Respond quickly to minimize impact of problems
    Improving customer product satisfaction: Work with front-end departments to monitor product usage
    Supporting local inspection centers: Provide quick and accurate response to customers
    Quality data Management and reporting to management: organize and share quality-related information with management
  • Requirements
     Bachelor of Engineering
     Business level English and Japanese
     Knowledge of relevant quality standards: ISO 9001, IATF 16949
  • Preferred
    nashi (Pyrus pyrifolia, esp. var. culta)
  • Location
    Kyoto
  • Work Style
    Flex working possible
  • Salary
    ¥7,000,000~¥9,000,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Foreign capital company, Make use of languages, Weekends and holidays off

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