JOB ID 24782

Customer Quality Engineer

  • Manufacturer, Machinery, Equipment
  • Electronics, QC・QA
  • Kyoto
  • ¥7,000,000~¥9,000,000

A multinational corporation headquartered in Europe, it is a leading global provider of efficiency solutions in the industrial and energy sectors, employing more than 40,000 people worldwide. The company continues to take on the challenge of creating a sustainable society through cutting-edge technologies that save energy and utilize renewable energies. We are expanding the possibilities of people's lives and industry through innovative products and services in diverse fields such as air conditioning, cooling, and motion control. With a global network of bases, we have earned high expectations and trust around the world as an entity that supports social infrastructure and future industries.

In Japan, in addition to sales and service of the above products made at our plants around the world, we have a plant in Kyoto, where we develop and produce hydraulic equipment for domestic and overseas construction and agricultural machinery manufacturers and public infrastructure such as ports and dams.

This position is responsible for responding to customer complaints and leading quality improvement activities to ensure appropriate lead times and quality levels.
In this position, you will be responsible for customer quality control as a Customer Quality Engineer.

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Job Description

  • Responsibilities
    Customer response: receive complaints, investigate, implement corrective actions, and prepare 8D reports
    Lead cross-functional teams: work with relevant departments to promote solutions to quality issues
    QRQC (Quick Response to Quality): lead quality improvement activities in the plant and develop problem resolution systems
    Operate quality management system: use IQOS and Salesforce to centrally manage quality data
    Coordination of containment measures: Respond quickly to minimize impact of problems
    Improving customer product satisfaction: Work with front-end departments to monitor product usage
    Supporting local inspection centers: Provide quick and accurate response to customers
    Quality data Management and reporting to management: organize and share quality-related information with management
  • Requirements
     Bachelor of Engineering
     Business level English and Japanese
     Knowledge of relevant quality standards: ISO 9001, IATF 16949
  • Preferred
    nashi (Pyrus pyrifolia, esp. var. culta)
  • Location
    Kyoto
  • Work Style
    Flex working possible
  • Salary
    ¥7,000,000~¥9,000,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Foreign capital company, Make use of languages, Weekends and holidays off

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