JOB ID 26482

Director Customer Quality Leader

  • Manufacturer, Electrical & Electronic, Automotive Parts, Software platform
  • Electronics, QC・QA, QC・QA
  • Kanagawa
  • ¥10,000,000~¥16,000,000

A global automotive technology company specializing in cockpit electronics, including digital instrument clusters, infotainment systems, head-up displays, and domain controllers. Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined vehicle solutions that enhance the driver and passenger experience.

Lead customer quality management for Japan OEM accounts by driving issue resolution, strengthening customer relationships, and ensuring quality excellence across engineering, manufacturing, and supplier operations.

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Job Description

  • Responsibilities
    Act as the primary escalation point for customer quality concerns and manage customer interactions, audits, and quality reviews.
    Manage and report customer quality scorecards and ensure accurate and timely communication of quality metrics.
    Develop and maintain customer quality roadmaps aligned with organizational and customer performance targets.
    Drive cross-functional problem-solving with engineering, plants, and suppliers to resolve issues and implement corrective and preventive actions.
    Build strong relationships with OEMs at senior management level, including negotiation of responsibility and cost allocation in partnership with commercial teams.
    Lead and develop the Customer Quality team to promote continuous improvement and strong customer focus.
    Ensure compliance with Customer Specific Requirements (CSR) and support safe-launch activities and change management processes.
    Deploy data analytics and quality tools to identify trends, root causes, and improve quality effectiveness.
    Manage the financial impact of quality issues, ensuring transparency and avoidance of last-minute surprises.
  • Requirements
    Master's or Bachelor's degree in Engineering, Business, or a related technical field.
    15+ years of experience in automotive product delivery and/or quality management, ideally in global or regional roles.
    Proven experience in customer-facing quality and program management roles.
    Strong knowledge of automotive manufacturing, customer quality standards, and software development processes.
    Proficiency in core quality tools: FTA/Fishbone, APQP, PPAP, DFMEA, FMEA, MSA, SPC, Six Sigma.
    Strong leadership, communication, stakeholder management, and negotiation skills.
    Fluent English proficiency; strong competency in Microsoft Office and quality reporting systems.
    Ability and willingness to travel to support global OEMs and suppliers.
    Growth mindset and high levels of integrity and accountability.
  • Preferred
    Experience with QMS standards such as ISO 9001, IATF 16949, ASPICE, or ISO 26262.
    Experience leading geographically distributed teams.
    Proven success Proven success in improving customer satisfaction metrics, issue resolution speed, and data-driven decision-making.
  • Location
    Kanagawa
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥10,000,000~¥16,000,000
  • Attractive
    Points
    Overseas communication, Foreign capital company, Make use of languages, Management Position

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