JOB ID 26482

Director Customer Quality Leader

  • Manufacturer, Electrical & Electronic, Automotive Parts, Software platform
  • Electronics, QC・QA, QC・QA
  • Kanagawa
  • ¥10,000,000~¥16,000,000

A global automotive technology company specializing in cockpit electronics, including digital instrument clusters, infotainment systems, head-up displays, and domain controllers. Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined vehicle solutions that enhance the driver and passenger experience.

Lead customer quality management for Japan OEM accounts by driving issue resolution, strengthening customer relationships, and ensuring quality excellence across engineering, manufacturing, and supplier operations.

Apply for this job

Job Description

  • Responsibilities
    Act as the primary escalation point for customer quality concerns and manage customer interactions, audits, and quality reviews.
    Manage and report customer quality scorecards and ensure accurate and timely communication of quality metrics.
    Develop and maintain customer quality roadmaps aligned with organizational and customer performance targets.
    Drive cross-functional problem-solving with engineering, plants, and suppliers to resolve issues and implement corrective and preventive actions.
    Build strong relationships with OEMs at senior management level, including negotiation of responsibility and cost allocation in partnership with commercial teams.
    Lead and develop the Customer Quality team to promote continuous improvement and strong customer focus.
    Ensure compliance with Customer Specific Requirements (CSR) and support safe-launch activities and change management processes.
    Deploy data analytics and quality tools to identify trends, root causes, and improve quality effectiveness.
    Manage the financial impact of quality issues, ensuring transparency and avoidance of last-minute surprises.
  • Requirements
    Master's or Bachelor's degree in Engineering, Business, or a related technical field.
    15+ years of experience in automotive product delivery and/or quality management, ideally in global or regional roles.
    Proven experience in customer-facing quality and program management roles.
    Strong knowledge of automotive manufacturing, customer quality standards, and software development processes.
    Proficiency in core quality tools: FTA/Fishbone, APQP, PPAP, DFMEA, FMEA, MSA, SPC, Six Sigma.
    Strong leadership, communication, stakeholder management, and negotiation skills.
    Fluent English proficiency; strong competency in Microsoft Office and quality reporting systems.
    Ability and willingness to travel to support global OEMs and suppliers.
    Growth mindset and high levels of integrity and accountability.
  • Preferred
    Experience with QMS standards such as ISO 9001, IATF 16949, ASPICE, or ISO 26262.
    Experience leading geographically distributed teams.
    Proven success Proven success in improving customer satisfaction metrics, issue resolution speed, and data-driven decision-making.
  • Location
    Kanagawa
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥10,000,000~¥16,000,000
  • Attractive
    Points
    Overseas communication, Foreign capital company, Make use of languages, Management Position

Apply for this job

Return to list

Related Jobs

Customer Quality Assurance Engineer

  • Manufacturer, Semiconductor, Electrical & Electronic, Automotive Parts, Software platform
  • Electronics, QC・QA, QC・QA
  • Tochigi
  • ¥5,800,000~¥8,500,000

Top Global Sales | The company, a foreign automotive parts manufacturer, is expanding its software and electronics products. A German company with long-standing roots in Japan and doing business around the world, it has a diverse workforce and a working environment with a turnover rate of 1%. 2024 April, a new R&D facility will be completed and the company is working to develop even more advanced technologies.

This position is responsible for quality assurance of automotive components and promotes customer relations, manufacturing site collaboration, and global quality improvement.

Details.

Internal Quality System Auditor

  • Manufacturer, Semiconductor, Electrical & Electronic, Automotive Parts, Software platform
  • Electronics, QC・QA, QC・QA
  • Tochigi
  • ¥5,800,000~¥9,000,000

Top Global Sales | The company, a foreign automotive parts manufacturer, is expanding its software and electronics products. A German company with long-standing roots in Japan and doing business around the world, it has a diverse workforce and a working environment with a 1% turnover rate.

internal audits based on IATF 16949. This position is responsible for planning, implementing, and documenting, and promoting the maintenance and improvement of the quality management system through process evaluation and corrective and preventive actions.

Details.

Process Quality Engineer

  • Manufacturer, Semiconductor, Electrical & Electronic, Automotive Parts, Software platform
  • Electronics, QC・QA, QC・QA
  • Tochigi
  • ¥4,600,000~¥6,800,000

Top Global Sales | The company, a foreign automotive parts manufacturer, is expanding its software and electronics products. The company is a German company with long-standing roots in Japan and does business worldwide, and has a diverse workforce and a working environment with a turnover rate of 1%.

This position is responsible for quality control and process control of brake-related products and quality coordination with overseas bases.

Details.

QMS Process Development

  • Manufacturer, Automotive Parts
  • Electronics, QC・QA, QC・QA
  • Kanagawa
  • ¥5,800,000~¥6,500,000

We are a global supplier created in 2021 through integration. Our mission is to realize an advanced and sustainable mobility society. The company has offices in 27 countries around the world and employs approximately 80,000 people. The company has a wide range of business areas including powertrain, chassis, ADAS/automatic driving, motorcycles, and aftermarket, and demonstrates its strength in the CASE area. 50% reduction of CO₂ emissions by 2030 is targeted, and large-scale production of motors and inverters for EVs is underway. The environment that supports employee growth and work-life balance by emphasizing diversity and flexible work styles is also attractive.

You will be involved in the construction of QMS standards for the Brake Business Unit.

Details.

Interior Systems Program Quality Leader

  • Manufacturer, Automotive Parts, Software platform
  • Electronics, QC・QA, QC・QA
  • Kanagawa
  • ¥7,000,000~¥9,000,000

A French automotive technology leader specializing in interior systems, sustainable mobility, and advanced driver-assistance systems (ADAS), offering innovative solutions to enhance vehicle efficiency, safety, and user experience. With a focus on areas like seating, interior components, and zero-emissions technologies, they partner with global automakers to drive advancements in sustainable and connected automotive systems. With a focus on areas like seating, interior components, and zero-emissions technologies, they partner with global automakers to drive advancements in sustainable and connected automotive systems.

This role serves as the primary quality interface between the customer and internal teams, ensuring customer expectations are met throughout the It focuses on driving quality planning, execution, and compliance across all phases of product development and delivery.

Details.

Quality Assurance (Engine System - AD/ADAS & Connected Cars)|Quality Assurance (Engine System for AD/ADAS & Connected Car Products)

  • Manufacturer, Automotive Parts
  • Electronics, QC・QA, QC・QA
  • Ibaraki, Gunma, Tochigi
  • ¥3,700,000~¥8,900,000

We are a global supplier created in 2021 through integration. Our mission is to realize an advanced and sustainable mobility society. The company has offices in 27 countries around the world and employs approximately 80,000 people. The company has a wide range of business areas including powertrain, chassis, ADAS/automatic driving, motorcycles, and aftermarket, and demonstrates its strength in the CASE area. 50% reduction of CO₂ emissions by 2030 is targeted, and large-scale production of motors and inverters for EVs is underway. The company also emphasizes diversity and flexible work styles, and has an attractive environment that supports employee growth and work-life balance.

With the mission to realize high-quality AD/ADAS/connected car products, you will be in charge of verifying system design from the perspective of whether the activities of the design process are being performed correctly, whether the deliverables are as expected, and whether they meet the requirements of the customer automobile manufacturer.
Depending on your experience, you may also be entrusted with the role of promoting quality assurance activities by communicating directly with automakers.

Details.

Vehicle Inverter & Motor Control ECU Calibration Engineer

  • Manufacturer, Automotive Parts
  • IT, Other (Localization, QA), Research & Development, QC・QA, QC・QA
  • Ibaraki, Tokyo
  • ¥4,900,000~¥12,200,000

We are a global supplier created in 2021 through integration. Our mission is to realize an advanced and sustainable mobility society. The company has offices in 27 countries around the world and employs approximately 80,000 people. The company has a wide range of business areas including powertrain, chassis, ADAS/automatic driving, motorcycles, and aftermarket, and demonstrates its strength in the CASE area. 50% reduction of CO₂ emissions by 2030 is targeted, and large-scale production of motors and inverters for EVs is underway. The company also emphasizes diversity and flexible work styles, and has an attractive environment that supports employee growth and work-life balance.

We are looking for a person who can take charge of the calibration of inverters for electric vehicles (HEV/EV), motors, and integrated ECUs for charging/discharging systems, etc.

Details.

New OEM Quality Assurance Manager

  • Manufacturer, Micromobility
  • IT, SE(Control, Embedded), QC・QA, QC・QA, Electrical & electronic control design
  • Hiroshima
  • ¥6,000,000~¥9,000,000

We are a mobility-related startup aiming for mass production and social implementation of ultra-compact EVs "one-seater, moped mini-car category. We are promoting a business that redefines "mobility options" by taking on the challenge of minimizing mobility issues and environmental impact in rural areas and building an integrated system from design and manufacturing to sales, after-sales support, and CRM, with mass production scheduled to begin in October 2025.

This role is to design a quality assurance system from scratch at the "initial stage of mass production" and lead the construction and operation of the system. We not only perform inspections, but also "systematize quality" and realize a "reproducible and stable supply". You will work across the board from design, manufacturing, procurement, and customer support to shape the quality foundation of manufacturing.

Details.

Engineer, Thruster System Design

  • Manufacturer, Aerospace & Robotics
  • Electronics, Research & Development, QC・QA, QC・QA, Research & Development
  • Miyagi
  • ¥4,000,000~¥8,000,000

We are a deep-tech venture company that is pioneering the future of the space industry. Through the development of re-entry and recovery technologies, we aim to dramatically improve the safety and cost efficiency of space utilization. By doing so, we are playing a role in accelerating the growth of the space industry and leading Japan to become a world leader in next-generation space technology. Would you like to join a team that creates new possibilities for space with cutting-edge technology?

You will be responsible for the research and development of the Reaction Control System (RCS), which is essential for satellite attitude control, and propulsion systems for orbit transfer.

Details.

Consultation

Our expert team is dedicated to empowering your career change, crafting tailored career plans, and securing the best job opportunities in the automotive and mobility sectors.

Connect with Us

Search by Location