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JP

JOB ID 24906

Customer Success

  • IT, Software platform, Transportation, Trafic
  • Sales, Call Center Operations, Account Manager (B2B)
  • Tokyo
  • ¥4,000,000～¥6,000,000

A Singapore-based global startup solving challenges in the transportation and logistics industry.
We offer rideshare transfer apps using world-class routing algorithms and delivery route optimization systems for logistics in seven countries worldwide.
It has received investment from prominent Japanese business companies and VCs, and was selected as one of Forbes Asia's Top 100 Notable Companies.

At the forefront of the company, we work closely with customers who use our services to deliver even greater value.
There is know-how and experience that can only be gained from actual operations, as well as feedback from customers who have actually used the service, and these are always connected to the further development of our services.

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Job Description

  • Responsibilities
    Support operations such as user onboarding and handle inquiries/troubleshooting
    - Improve services based on data analysis
    - Improve services/operations for internal/customers
    - Propose improvements (functional and quality) to the product department based on information and issues obtained from customers.
  • Requirements
    Experience in front-line customer negotiations for a company
    - Experience in sales, customer success, or similar for intangible products or SaaS business
    - Experience in B2B business
    - Business level English conversation
  • Preferred
    -Experience working in a startup or venture company, in a highly uncertain environment or business
    -Have something you want to accomplish in the medium to long term and your experience with us fits into that on the way.
  • Location
    Tokyo
  • Work Style
    Remote working possible
  • Salary
    ¥4,000,000～¥6,000,000
  • Attractive
    Points
    No relocation, Average age 30s, Over 50% Mid-Career Hires, Foreign capital company, Make use of languages, Directly under president and executives, Venture Company, New businesses and services

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