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JP

JOB ID 24906

Customer Success

  • IT, Software platform, Transportation, Trafic
  • Sales, Call Center Operations, Account Manager (B2B)
  • Tokyo
  • ¥4,000,000～¥6,000,000

A Singapore-based startup and mobility-related technology company that specifically provides on-demand shared-ride transportation solutions.
The company utilizes proprietary routing algorithms to achieve efficient route optimization and fleet management, thereby helping to reduce commuting and transportation costs. We focus mainly on services for companies, supporting a wide range of applications such as employee transportation and logistics optimization.

We are at the forefront of the company, accompanying customers who use our services and working hard to provide even more value.
We are always looking for know-how and experience that can only be gained from actual operations, and feedback that can only be obtained from customers who actually use our services, which we use to further develop our services.

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Job Description

  • Responsibilities
    Support operations such as user onboarding and handle inquiries/troubleshooting
    - Improve services based on data analysis
    - Improve services/operations for internal/customers
    - Propose improvements (functional and quality) to the product department based on information and issues obtained from customers.
  • Requirements
    Experience in front-line customer negotiations for a company
    - Experience in sales, customer success, or similar for intangible products or SaaS business
    - Experience in B2B business
    - Business level English conversation
  • Preferred
    -Experience working in a startup or venture company, in a highly uncertain environment or business
    -Have something you want to accomplish in the medium to long term and your experience with us fits into that on the way.
  • Location
    Tokyo
  • Work Style
    Remote working possible
  • Salary
    ¥4,000,000～¥6,000,000
  • Attractive
    Points
    No relocation, Average age 30s, Over 50% Mid-Career Hires, Foreign capital company, Make use of languages, Directly under president and executives, Venture Company, New businesses and services

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