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JOB ID 24906
Customer Success
- Manufacturer, Micromobility
- Other, Other
- Tokyo
- ¥4,000,000~¥6,000,000
A Singapore-based startup and mobility-related technology company that specifically provides on-demand shared-ride transportation solutions.
The company utilizes proprietary routing algorithms to achieve efficient route optimization and fleet management, thereby helping to reduce commuting and transportation costs. The company's services are mainly for corporate customers and cover a wide range of applications such as employee transportation and logistics optimization.
The company provides carpooling transportation applications and delivery route optimization systems for logistics in seven countries using its world-record holding routing algorithm. NEC, NIPPON EXPRESS, Chubu Electric Power, University of Tokyo Edge Capital Partners, and Global Brain, and was named one of Forbes Asia's 100 Companies to Watch.
Customer Success is at the forefront of the company's efforts to provide more value to the customers who use its services.
We are sure that the company's know-how and experience, which can only be gained through actual operations, and feedback that can only be obtained from customers who actually use our services, will lead to the further development of our services.
In addition, since improving customer satisfaction leads to introductions to new customers and inquiries after seeing the results of our introductions, the position is inextricably linked to our sales activities
and will actively contribute to the expansion of value provision to society, including proposals for expansion of introduction sites, up-selling, and cross-selling.
Job Description
-
- Responsibilities
- ⚫ Support for operation accompaniment, promotion of utilization, improvement of customer satisfaction, troubleshooting
⚫ Proposals for expansion of installation sites, up-selling, cross-selling (in cooperation with business development sales)
⚫ Proposals for product improvement (functional and quality aspects) based on information obtained through customer contact and a sense of the issues.
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- Requirements
- Experience in front-line customer negotiations
● Experience in sales, customer success, or similar experience in intangible products or SaaS business
● B2B business experience
● Business level English conversation
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- Preferred
- ● Experience working in a startup or venture environment, in an uncertain environment or business
● You have something you want to accomplish in the medium to long term and your experience with us fits into that journey.
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- Location
- Tokyo
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- Work Style
- Remote working possible
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- Salary
- ¥4,000,000~¥6,000,000
-
- Attractive
Points - Japanese company with global opportunities, No relocation, Average age 30s, Over 50% Mid-Career Hires, Foreign capital company, Make use of languages, Directly under president and executives, Venture Company, New businesses and services
- Attractive
Consultation
We are available to discuss
career change and career planning in the automotive and mobility industry,
and
job selection.
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