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  • Customer Support (Damage Compensation and Claim Handling)| Customer Support (Damage Compensation and Claim Handling)

JOB ID 25662

Customer Support (Damage Compensation and Claim Handling)| Customer Support (Damage Compensation and Claim Handling)

  • Other, Other, Call Center Operations
  • Tokyo
  • ¥6,000,000～

The company is engaged in a variety of businesses centered on automobile mobility, parking, car sharing, car rental, and related financial services. The company was founded in Japan and currently operates overseas in seven countries, including the United Kingdom, Australia, and New Zealand.

You will be entrusted with handling cases that cannot be resolved at the contact center (you will work at a general office, not at the contact center). The mission of this department is to propose service improvements based on customer feedback and link them to improvements in service convenience and quality, so you will also be involved in planning and proposing improvements. As a department specializing in secondary response, we do not receive a large volume of calls, and although the main focus is on telephone calls, this is a job where you can spend time with each and every one of our customers.

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Job Description

  • Responsibilities
    The contact center will handle cases that cannot be resolved by the contact center (including claims handling).
    *Each person will be responsible for about 5 new cases per day.
    　　The contact center is responsible for handling claims for damage to cars and equipment.

    Responding to claims when a customer's car or equipment is damaged
    - Responding to compensation when a customer suffers damage due to the company's fault
    *From hearing to reaching an agreement on how to respond and processing insurance claims.
  • Requirements
    At least 3 years of experience in one of the following:
    - Experience in a complaint handling department in a service industry
    - Experience in a responsible position in a service industry (e.g., store manager)
  • Preferred
    The candidate should be able to communicate smoothly with customers over the phone and take responsibility for customer service.
    ・Experience or tolerance in handling complaints.
    ・Ability to think of service improvements based on customer feedback and propose them to group companies.
  • Location
    Tokyo
  • Work Style
    In-office work only
  • Salary
    ¥6,000,000～
  • Attractive
    Points
    Japanese company with global opportunities, Listed company, Childcare support system, Major corporation

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