Customer Support （Damage Compensation and Claim Handling）| カスタマーサポート（損害補償・請求対応）

CIC (Customer Interaction Center) Senior Specialist

A leading provider of financial services in Japan, the company specializes in offering a wide range of solutions tailored to support vehicle ownership and leasing. With a focus on flexibility and customer satisfaction, it provides financing, leasing, insurance, and related services, working closely with an extensive network of dealers to ensure easy access to these options.

The company is committed to delivering high-quality financial products designed to help both individual and corporate customers manage their vehicle investments. By offering personalized solutions, competitive rates, and clear terms, it plays a key role in making premium vehicles more accessible and ensuring a smooth and enhanced customer experience.



The Customer Interaction Center(CIC), Senior Specialist is accountable for one of the modules in the CIC. This includes day-to-day operations, people management, target achievement and continuous process improvement. Span of control extends into services provided to the company and includes managing the relationship and interface to the company. CRM to ensure that a joint and optimized customer service is delivered in the market.

Details.