JOB ID 24956

Customer Success (Manager/Leader)

Manufacturer, Machinery, Equipment
Sales, Retail Sales (B2C), Account Manager (B2B)

Tokyo
¥4,500,000～¥12,000,000

The company provides Saas services to solve direct problems in the manufacturing industry, which accounts for approximately 20% of Japanese industry.
The company has already succeeded in raising approximately 30 billion yen in funding and is currently growing rapidly.
It is a company that is working daily to create a “new system” that will change the common sense of the industry in order to maximize the power of all people involved in “manufacturing”.
Join a company that develops business with a sense of urgency and speed, while improving your skills and salary.

We are looking for a person who is willing to work in a fast-paced business environment, and who is willing to increase your skills and salary while working for a fast-paced company.
We are able to get close to the essence of the manufacturing business because we are close to solving issues in the complex and multi-layered value chain of the manufacturing industry.

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Job Description

Responsibilities

＜Consulting and utilization support for data utilization (collaboration of various data existing in the manufacturing value chain) for solving clients “business issues and business growth
・Planning and implementation of measures to maximize clients” business efficiency and sophistication through support for CADDi utilization (PDCA promotion)
・Development of business frames to realize customer success operations and promotion of knowledge modeling ・Development of CADDi functions with the best in-house engineers in Japan and promotion of knowledge modeling Planning and implementation of measures to maximize client operational efficiency and business sophistication by supporting the use of CADDi (PDCA promotion)
・Development of business frames to realize customer success operations and promotion of knowledge modeling
・Collaboration with leading in-house engineers in Japan to enhance CADDi functions and maximize value provided to clients
・High-level balance between value provided to clients and CADDi business plans Develop and promote account plans
Requirements

Some experience in manufacturing (procurement, design, production management, production engineering, sales, etc.)
Customer success experience in SaaS products
BtoB sales experience in SaaS products/IT/manufacturing
Business planning, sales, customer success experience in service/human resources industry
Consulting Industry experience
Other business planning and corporate planning experience
Preferred

Have accumulated know-how and experience in the manufacturing domain
Can identify issues through in-depth dialogue with customers and continue to honestly turn the process of developing solutions
Are excited by the high degree of uncertainty and can take action and make improvements
Have energy and enthusiasm to face and solve customer issues
Appropriate for the product Able to collaborate smoothly with the development team, including providing appropriate and constructive feedback on the product
Location

Tokyo
Work Style

Remote working possible, Flex working possible
Salary

¥4,500,000～¥12,000,000
Attractive
Points

Stock options available, Over 50% Mid-Career Hires, Weekends and holidays off, Global Mobility, Major corporation, Venture Company, Management Position

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