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JP

JOB ID 24956

Customer Success (Manager/Leader)

  • Manufacturer, Machinery, Equipment, Software platform
  • Sales, Retail Sales (B2C), Account Manager (B2B)
  • Tokyo
  • ¥4,500,000～¥12,000,000

We provide Saas services to solve direct problems in the manufacturing industry, which accounts for approximately 20% of Japanese industry.
We have already succeeded in raising approximately 30 billion yen in funding, and are currently a rapidly growing company.
It has already succeeded in raising approximately 30 billion yen in funding and is currently growing rapidly.


We promote operational efficiency and sophistication and realize the release of potential for all stakeholders engaged in manufacturing through implementation support for our clients.
We are able to approach the essence of the manufacturing business because we are close to solving issues in the complex and multi-layered value chain of the manufacturing industry.

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Job Description

  • Responsibilities

    ＜Consulting and utilization support for data utilization (collaboration of various data existing in the manufacturing value chain) for solving clients “business issues and business growth
    ・Planning and implementation of measures to maximize clients” business efficiency and sophistication through support for CADDi utilization (PDCA promotion)
    ・Development of business frames to realize customer success operations and promotion of knowledge modeling ・Development of CADDi functions with the best in-house engineers in Japan and promotion of knowledge modeling Planning and implementation of measures to maximize client operational efficiency and business sophistication by supporting the use of CADDi (PDCA promotion)
    ・Development of business frames to realize customer success operations and promotion of knowledge modeling
    ・Collaboration with leading in-house engineers in Japan to enhance CADDi functions and maximize value provided to clients
    ・High-level balance between value provided to clients and CADDi business plans Develop and promote account plans
  • Requirements
    Some experience in manufacturing (procurement, design, production management, production engineering, sales, etc.)
    Customer success experience in SaaS products
    BtoB sales experience in SaaS products/IT/manufacturing
    Business planning, sales, customer success experience in service/human resources industry
    Consulting Industry experience
    Other business planning and corporate planning experience
  • Preferred
    Have accumulated know-how and experience in the manufacturing domain
    Can identify issues through in-depth dialogue with customers and continue to honestly turn the process of developing solutions
    Are excited by the high degree of uncertainty and can take action and make improvements
    Have energy and enthusiasm to face and solve customer issues
    Appropriate for the product Able to collaborate smoothly with the development team, including providing appropriate and constructive feedback on the product
  • Location
    Tokyo
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥4,500,000～¥12,000,000
  • Attractive
    Points
    Stock options available, Over 50% Mid-Career Hires, Weekends and holidays off, Global Mobility, Major corporation, Venture Company, Management Position

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