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JP

JOB ID 27300

Customer Quality Engineer

  • Manufacturer, Automotive Parts
  • IT, Other (Localization, QA), QC・QA
  • Hiroshima
  • ¥8,000,000～¥9,500,000

This global leader in connected technologies specializes in providing premium audio, visual, and telematics solutions, particularly for automotive, consumer, and enterprise markets. With a strong presence in Japan, the company develops advanced in-car audio systems, connected services, and infotainment solutions, often integrating AI and cloud-based technologies. Their focus includes enhancing in-vehicle experiences through high-quality sound, smart connectivity, and software-driven solutions, making them a Their focus includes enhancing in-vehicle experiences through high-quality sound, smart connectivity, and software-driven solutions, making them a key player in the automotive and consumer electronics industries.

This role is responsible for customer quality activities for Data Communication Modules (DCM), acting as the key interface between the customer (JOEM) and internal global teams. You will lead quality issue resolution, drive continuous improvement, and ensure high levels of customer satisfaction across the product lifecycle.

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Job Description

  • Responsibilities
    Act as the main customer quality interface with Japanese OEMs
    Analyze returned/failure parts and coordinate with global labs for root cause analysis
    Lead issue tracking, prioritization, and resolution using quality tools
    Drive corrective actions and ensure closure of quality issues
    Conduct regular customer meetings to report quality status and improvements
    Monitor quality data, trends, and KPIs (PPM, warranty, 0km issues)
    Support audits, design reviews, and product development quality activities
    Ensure FMEA, control plans, and processes reflect lessons learned
    Collaborate with global cross-functional teams to improve product quality
  • Requirements
    Degree in Electrical, Electronics, Mechanical Engineering or similar
    3+ years experience in automotive or electronics industry
    Experience in Quality / Engineering / Project Management roles
    Experience working with Japanese OEMs (JOEM)
    Business-level Japanese
  • Preferred
    Experience with telematics (DCM), ECUs, or car audio systems
    English (business level)
    Knowledge of IATF16949 / VDA 6.3
    Experience with quality tools and data analysis
  • Location
    Hiroshima
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥8,000,000～¥9,500,000
  • Attractive
    Points
    Foreign capital company, Overseas communication, Make use of languages

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