JOB ID 27549

Customer Quality Senior Manager

  • IT, Software platform
  • Electronics, QC・QA
  • Hiroshima, Aichi
  • ¥15,000,000~¥20,000,000

A global automotive technology company specializing in cockpit electronics, including digital instrument clusters, infotainment systems, head-up displays, and domain controllers. Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined vehicle solutions that enhance the driver and passenger experience.

The Customer Quality Leader is responsible for driving customer satisfaction and quality performance for one or more Japanese OEM customers. Acting as the primary escalation point for customer quality issues, this role leads cross-functional problem-solving activities across engineering, manufacturing, suppliers, and program teams to ensure timely issue resolution and continuous improvement.

The position combines strategic customer relationship management, quality leadership, and team development, with accountability for customer scorecards, warranty performance, audit readiness, safe launches, and long-term quality roadmaps. The role also serves as a key interface between OEM customers and global operations, ensuring alignment on quality expectations and business objectives.

Apply for this job

Job Description

  • Responsibilities
    Serve as the primary quality representative and escalation point for assigned Japanese OEM customers
    Lead customer quality strategy and roadmap development to improve customer satisfaction and scorecard performance
    Manage customer quality scorecards, warranty metrics, audit results, and quality reporting
    Drive cross-functional problem-solving activities and ensure timely closure of customer concerns through structured methodologies (8D, Root Cause Analysis, Corrective Actions)
    Lead customer quality teams and coordinate activities across engineering, manufacturing, supplier quality, program management, and plant operations
    Build and maintain strong relationships with OEM quality, engineering, and management stakeholders
    Represent the company during customer reviews, audits, escalation meetings, and management discussions
    Support new product launches and safe launch activities to ensure quality readiness and successful program execution
    Ensure compliance with customer-specific requirements (CSR) and applicable quality standards
    Lead containment, corrective action, and preventive action activities for field, warranty, and production quality concerns
    Partner with commercial teams on responsibility discussions, warranty negotiations, and cost-sharing agreements
    Drive continuous improvement initiatives using data analytics, quality trends, and lessons learned
    Monitor financial exposure related to quality issues and coordinate mitigation plans with internal stakeholders
    Develop, coach, and mentor customer quality team members while fostering a culture of quality excellence
  • Requirements
    Bachelor's or Master's degree in Engineering, Quality, Business Management, or a related field
    15+ years of experience in automotive quality, program management, product delivery, or customer quality roles
    Proven experience managing customer-facing quality activities with Japanese OEMs
    Strong leadership experience managing teams and cross-functional stakeholders
    Experience leading customer negotiations, escalations, and executive-level discussions
    Deep understanding of automotive manufacturing, product development, and quality management systems
    Strong knowledge of APQP, PPAP, FMEA, DFMEA, MSA, SPC, 8D, Six Sigma, and Root Cause Analysis methodologies
    Business-level English and fluent Japanese
    Excellent communication, presentation, and stakeholder management skills
    Willingness to travel domestically and internationally
  • Preferred
    Experience supporting Japanese OEM customers
    Experience with cockpit electronics, displays, clusters, infotainment, or automotive electronics products
    Knowledge of ASPICE, ISO 26262, IATF 16949, and ISO 9001
    Experience managing global customer quality organizations
    Background in both hardware and software quality management
    Experience leading safe launch and field quality improvement programs
    Lean Six Sigma certification or equivalent quality qualification
  • Location
    Hiroshima, Aichi
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥15,000,000~¥20,000,000
  • Attractive
    Points
    Overseas communication, Foreign capital company, Make use of languages

Apply for this job

Return to list

Related Jobs

Automotive Infotainment Development & Validation Manager | Development and Evaluation Manager for In-Vehicle Infotainment Components

  • Manufacturer, Manufacturer-Automotive
  • IT, Other (Localization, QA), Research & Development, QC・QA, Research & Development, Product Engineer (Hard/soft)
  • Aichi
  • ¥9,500,000~¥12,500,000

It is one of Japan's leading major automobile manufacturers. We mainly engage in the development, production, and sales of automobiles and related parts, while operating both domestically and internationally. It has strengths in SUVs, pickup trucks, electric vehicles, and plug-in hybrid vehicles, and has a broad sales record in global markets.
The company is advancing technology development aimed at solving social issues through mobility and realizing a sustainable society. In addition to electrification, advanced safety technologies, and connected technologies, we are also engaged in research and demonstration in the field of next-generation mobility.

You will be responsible for performance evaluation and management of in-vehicle infotainment components (navigation, audio, meters, telematics, etc.).

Details.

Powertrain Durability & Validation Engineer

  • Manufacturer, Manufacturer-Automotive
  • Electronics, Research & Development, QC・QA, Research & Development
  • Kyoto, Aichi
  • ¥4,500,000~¥9,500,000

It is one of Japan's leading major automobile manufacturers. We mainly engage in the development, production, and sales of automobiles and related parts, while operating both domestically and internationally. It has strengths in SUVs, pickup trucks, electric vehicles, and plug-in hybrid vehicles, and has a broad sales record in global markets.
The company is advancing technology development aimed at solving social issues through mobility and realizing a sustainable society. In addition to electrification, advanced safety technologies, and connected technologies, we are also engaged in research and demonstration in the field of next-generation mobility.

You will be responsible for durability, reliability, and functional testing of powertrains (engines, drivetrains, EVs). With the increasing complexity and diversification of systems due to the expansion of electrical components and new components, it is necessary to review overall reliability testing, including increasing customer demands for reliability. We are especially seeking individuals who can formulate and consider predictive reliability testing evaluation methods.

Details.

Customer Quality Engineer (CQE) | CQE in charge of semiconductor products

  • OTHERS, Trading
  • Electronics, QC・QA, QC・QA
  • Aichi
  • ¥6,000,000~¥8,900,000

Hardware Business: We are a comprehensive electronics trading company that provides a comprehensive range of solutions to automotive parts manufacturers, covering everything from planning and design and development, manufacturing, logistics, to quality control, for all kinds of electronic device products such as semiconductors and printed circuit boards. A major general trading group handling semiconductors and electronic components.
Since we are under the supervision of major companies, we have contracts with nine major companies, allowing us to work on major projects.
We also have a support system utilizing new technologies and partner networks in fields such as electrification, autonomous driving/ADAS, next-generation cockpits, and connected systems, enabling
us to develop a wide range of businesses that go beyond the traditional functions of a trading company that purchases and sells products.


Responsible for handling quality issues related to semiconductors and electronic components after mass production. Acts as a bridge between customers, sales departments, and suppliers, promoting troubleshooting and quality improvement activities. They are also responsible for quality support during the introduction of new parts and supplier audits.

Details.

Quality Infrastructure Development & Promotion | Promotion of Quality Infrastructure Construction Activities

  • IT, Software platform
  • IT, Other (Localization, QA), QC・QA, QC・QA
  • Aichi
  • ¥5,900,000~¥11,000,000

With strengths in powertrain, driving safety, vehicle body, and CSS, we are a major automotive parts manufacturer ranked among the top five in the world.
Building on our stable foundation, we are expanding our business scope into cutting-edge technology development, such as software. We also engage in joint development with Toyota Motor Corporation and are constantly working on the latest technological advancements.

Depending on your experience and aptitude, you will be assigned to one of the following roles.
・External audits and internal audits related to IATF 16949 and ISO 9001
・In-house training on QMS
・Process recurrence prevention

Details.

Electronic Brake System Test Engineer

  • Manufacturer, Electrical & Electronic
  • Electronics, QC・QA, Circuit & Mounting Design, Electrical & electronic control design, Electrical & electronic control design, Account Manager (B2B)
  • Chiba
  • ¥6,500,000~¥8,500,000

As a global automotive parts supplier operating in 57 countries, it focuses on key industry megatrends such as autonomous driving, electrification, and connectivity, shaping the future of mobility. Established in 2000 as a joint venture with a major Japanese company, it has its headquarters and engineering center in Yokohama, providing development, technology, and products to Japanese customers.

As the person in charge of developing electronically controlled brake products at a major German automotive parts manufacturer,
you will install prototype products under development in vehicles and conduct actual vehicle driving tests.

Details.

System Project Quality Engineer

  • Manufacturer, Electrical & Electronic
  • Electronics, QC・QA, Program・Project Management
  • Ibaraki
  • ¥7,500,000~¥9,000,000

This company is a global automotive technology supplier specializing in advanced sensing systems, electrification, and intelligent mobility solutions.
The company operates internationally with strong R&D capabilities and collaborates with major OEMs to develop next-generation safety and in-cabin technologies.

In this role, you will act as the key quality interface between Japanese OEM customers and global development teams in Europe, supporting advanced ADAS and electronic system projects from development through mass production.

You will manage quality-related activities across the product lifecycle, including APQP/PPAP documentation, customer communication, issue management, change management, and coordination with manufacturing sites to ensure successful project delivery and customer satisfaction.

Details.

Market Quality Analysis – Vehicle Body & Chassis | Market Defect Analysis and Countermeasure Promotion

  • Manufacturer, Manufacturer-Automotive
  • IT, Other (Localization, QA), QC・QA, QC・QA
  • Tochigi
  • ¥5,900,000~¥10,900,000

As an automaker that continues to evolve to provide "joy" to more people 10 years, 20 years from now, and beyond, we have always and will continue to challenge ourselves to create new value beyond existing frameworks so that customers around the world can be delighted.
With reliable technical expertise, the company has provided a wide range of products loved by many customers. We are now seeking partners to integrate with the ICT society and create new services.


This position leads related departments and overseas bases in addressing vehicle quality defects that occur in the global market, promoting rapid root cause identification and market response. Covering a wide range of areas such as vehicle bodies, chassis, driver assistance systems, and infotainment, we utilize all kinds of data such as vehicle data, market recalls, and log information to get to the heart of the issue.
Beyond simple analysis, it plays a central role in the quality domain, assessing the impact and scalability of defects, and making decisions including market responses such as recalls and warranty extensions.

Details.

Quality Management for Purchased Parts & Mass Production

  • Manufacturer, Manufacturer-Automotive
  • Electronics, QC・QA, QC・QA
  • Mie, Saitama
  • ¥5,900,000~¥10,900,000

As an automaker that continues to evolve to provide "joy" to more people 10 years, 20 years from now, and beyond, we have always and will continue to challenge ourselves to create new value beyond existing frameworks so that customers around the world can be delighted.
With reliable technical expertise, the company has provided a wide range of products loved by many customers. We are now seeking partners to integrate with the ICT society and create new services.


You will be responsible for quality assurance work for purchased parts that make up four-wheeled complete vehicles. From the development stage through launching new models, mass production, and even ensuring quality in the market, you will support high-quality manufacturing from a global perspective together with suppliers. You can also contribute to strengthening processes for parts quality assurance and transforming systems with a view to the future.

Details.

Interior Products Quality Engineer

  • Manufacturer, Automotive Parts
  • Electronics, QC・QA, QC・QA
  • Tochigi
  • ¥5,000,000~¥7,500,000

A French automotive technology leader specializing in interior systems, sustainable mobility, and advanced driver-assistance systems (ADAS), offering innovative solutions to enhance vehicle efficiency, safety, and user experience. With a focus on areas like seating, interior components, and zero-emissions technologies, they partner with global automakers to drive advancements in sustainable and connected automotive systems. With a focus on areas like seating, interior components, and zero-emissions technologies, they partner with global automakers to drive advancements in sustainable and connected automotive systems.

Ensure products and processes maintain the highest quality in accordance with the control plan and contribute to continuous improvement.

Details.

Consultation

Our expert team is dedicated to empowering your career change, crafting tailored career plans, and securing the best job opportunities in the automotive and mobility sectors.

Connect with Us

Search by Location