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JP

JOB ID 27549

Customer Quality Senior Manager

  • IT, Software platform
  • Electronics, QC・QA
  • Kanagawa, Hiroshima
  • ¥15,000,000～¥20,000,000

A global automotive technology company specializing in cockpit electronics, including digital instrument clusters, infotainment systems, head-up displays, and domain controllers. Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined Headquartered in America, they partner with major automakers worldwide to deliver innovative, software-defined vehicle solutions that enhance the driver and passenger experience.

The Customer Quality Leader is responsible for driving customer satisfaction and quality performance for one or more Japanese OEM customers. Acting as the primary escalation point for customer quality issues, this role leads cross-functional problem-solving activities across engineering, manufacturing, suppliers, and program teams to ensure timely issue resolution and continuous improvement.

The position combines strategic customer relationship management, quality leadership, and team development, with accountability for customer scorecards, warranty performance, audit readiness, safe launches, and long-term quality roadmaps. The role also serves as a key interface between OEM customers and global operations, ensuring alignment on quality expectations and business objectives.

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Job Description

  • Responsibilities
    Serve as the primary quality representative and escalation point for assigned Japanese OEM customers
    Lead customer quality strategy and roadmap development to improve customer satisfaction and scorecard performance
    Manage customer quality scorecards, warranty metrics, audit results, and quality reporting
    Drive cross-functional problem-solving activities and ensure timely closure of customer concerns through structured methodologies (8D, Root Cause Analysis, Corrective Actions)
    Lead customer quality teams and coordinate activities across engineering, manufacturing, supplier quality, program management, and plant operations
    Build and maintain strong relationships with OEM quality, engineering, and management stakeholders
    Represent the company during customer reviews, audits, escalation meetings, and management discussions
    Support new product launches and safe launch activities to ensure quality readiness and successful program execution
    Ensure compliance with customer-specific requirements (CSR) and applicable quality standards
    Lead containment, corrective action, and preventive action activities for field, warranty, and production quality concerns
    Partner with commercial teams on responsibility discussions, warranty negotiations, and cost-sharing agreements
    Drive continuous improvement initiatives using data analytics, quality trends, and lessons learned
    Monitor financial exposure related to quality issues and coordinate mitigation plans with internal stakeholders
    Develop, coach, and mentor customer quality team members while fostering a culture of quality excellence
  • Requirements
    Bachelor's or Master's degree in Engineering, Quality, Business Management, or a related field
    15+ years of experience in automotive quality, program management, product delivery, or customer quality roles
    Proven experience managing customer-facing quality activities with Japanese OEMs
    Strong leadership experience managing teams and cross-functional stakeholders
    Experience leading customer negotiations, escalations, and executive-level discussions
    Deep understanding of automotive manufacturing, product development, and quality management systems
    Strong knowledge of APQP, PPAP, FMEA, DFMEA, MSA, SPC, 8D, Six Sigma, and Root Cause Analysis methodologies
    Business-level English and fluent Japanese
    Excellent communication, presentation, and stakeholder management skills
    Willingness to travel domestically and internationally
  • Preferred
    Experience supporting Japanese OEM customers
    Experience with cockpit electronics, displays, clusters, infotainment, or automotive electronics products
    Knowledge of ASPICE, ISO 26262, IATF 16949, and ISO 9001
    Experience managing global customer quality organizations
    Background in both hardware and software quality management
    Experience leading safe launch and field quality improvement programs
    Lean Six Sigma certification or equivalent quality qualification
  • Location
    Kanagawa, Hiroshima
  • Work Style
    Remote working possible, Flex working possible
  • Salary
    ¥15,000,000～¥20,000,000
  • Attractive
    Points
    Overseas communication, Foreign capital company, Make use of languages

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