JOB ID 28068

Customer Quality Engineer

  • Manufacturer, Machinery, Equipment
  • Electronics, QC・QA
  • Kyoto
  • ¥5,000,000~¥7,000,000

This company is a global provider of hydraulic, electronic, and electrification systems used in mobile machinery and industrial equipment. They develop technologies that convert energy into precise, efficient motion—supporting OEMs in construction, agriculture, material handling, mining, and other heavy‑duty sectors. Their solutions help machines lift, steer, propel, and operate with higher productivity, lower emissions, and improved safety.

This position leads customer complaint handling and quality improvement activities, ensuring appropriate lead times and quality levels.
In this position, you will be responsible for customer quality management as a Customer Quality Engineer.

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Job Description

  • Responsibilities
    Plant Quality & Continuous Improvement
    ・Lead and support process assessments and performance-improvement activities within the plant.
    ・Review quality performance metrics and identify opportunities for improvement.
    ・Use data analytics and structured problem-solving tools to drive quality improvements.
    ・Lead monthly reviews covering quality performance and the status of ongoing quality projects.
    ・Drive improvements that contribute toward zero-defect quality performance.

    Quality Management System & Audits
    ・Support and lead the deployment of IATF QMS requirements within the plant.
    ・Participate in the plant's internal audit process.
    ・Support quality-system activities and improvements to maintain required quality standards.

    Corrective Actions & Problem Solving
    ・Lead and support the validation of corrective and improvement actions.
    ・Evaluate whether implemented corrective actions have effectively resolved identified quality issues.
    ・Work across the value stream, including suppliers, plant operations, and customers, when quality improvements are required.
    ・Apply structured problem-solving approaches to improve and sustain quality performance.

    Quality Risk Management
    ・Support the deployment of risk-mitigation activities across the value stream.
    ・Proactively identify potential quality risks and support actions to prevent issues before they occur.
    ・Monitor customer and supplier quality performance to identify emerging issues at an early stage.

    Cross-Functional Quality Coordination
    ・Work with manufacturing operations, suppliers, customers, and internal stakeholders on quality-related projects.
    ・Coordinate quality improvement activities across different areas of the value stream.
    ・Communicate quality performance, project progress, risks, and improvement activities to relevant stakeholders.
  • Requirements
    ・Approximately 2+ years of combined experience in an operational Quality role.
    ・Bachelor's degree; Engineering or Science background preferred.
    ・Experience working with quality performance and improvement activities within an operational or manufacturing environment.
    ・Ability to analyze quality performance data and support structured problem-solving activities.
    ・Japanese: Fluent level.
    ・English: Lower-business level, approximately TOEIC 680 or equivalent.
  • Preferred
    Quality experience within the automotive industry.
    ・Experience working with IATF Quality Management System requirements (ISO 9001, IATF 16949)
    ・Experience participating in or supporting internal quality audits.
    ・Experience working across supplier, manufacturing/plant, and customer quality activities.
    ・Experience driving corrective actions, continuous improvement, and quality risk-mitigation activities.
  • Location
    Kyoto
  • Work Style
    Flex working possible
  • Salary
    ¥5,000,000~¥7,000,000
  • Attractive
    Points
    Over 50% Mid-Career Hires, Foreign capital company, Weekends and holidays off, Make use of languages

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